12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Ford Bellevue

We've never purchased a car out of state before, since my daughter wanted a red Audi A5 cabriolet which didn't appear often for sale. After a few months searching, we found one that we wanted at Autonation Bellevue Ford in Washington. We've bought a car from Autonation before here locally and we've been extremely happy with the professionalism and meticulous customer care. We felt safe to contact Autonation Bellevue Ford inquiring this RED A5. Michael Allen was our contact, we texted and got all the information, extremely professional and hard working. Autonation has one price thing which is good and bad, we wanted to negotiate because this RED car is $3k over any black one in CA with the same condition, but the price only drop if they don't sell in 30 days or so. We didn't want to take a chance to wait. We didn't want to buy an Audi with one key and no wind deflector for the convertible since this is one owner car, it should have everything that came with the car originally. Michael didn't want to let the deal fail due to the extra key and wind deflector, he made sure we have both before we drive up to get the car. We had an A8L to trade in, Autonation did give us a fair trade in value which we're happy with and the amazing thing is they would let us to drop off the trade in locally at Autonation Honda of Fremont and the people here had been amazing, Vince was the manager that let us to sign papers and dropping off the trade in. Everything went smoothly, so we didn't have to drive 900 miles up and 900 miles down, kudos to Autonation. We booked the flight and Michael actually picked us up at the airport, how much customer care can you get more than that. We should take one star off the review due to the finance department didn't make up their minds on if they should collect the tax and the license to register the car for us, yes, we had to paid the tax and license and then on the day of picking up the car, they decided not to do it because it's a cash deal, so we had to pay for tax and license here at DMV but we had to come back because we didn't have the title of the car. The finance manager Craig New (and where did he get the 10.3% tax to collect from us?) should know what he wanted to do with the deal like this. Yes, the refund check and title was Fedex to us a week later, but it's just sloppy and inconvenient for us IMO. What happened if we don't have the extra cash for tax and license when we try to register in CA and why do they have courtesy taking cashier check in CA and not registering for customer? . Anyhow, Autonation is a great auto dealer network IMHO. It was a beautiful drive back to CA from Bellevue.

3dogs1monkey Nov 8, 2020

Louis Le Nov 8, 2020

Now typically I would have put this as a 2 or 3 out of 5 stars, but I have to say Mathias and Craig real hard to win my business. Post having a pretty bad start to the negotiations. I will say I am only giving this a plus rating because of the hard work and dedication of both Mathias and his manager, far beyond my better judgement. The Good - Mathias tried real hard to make the deal work, and find the right car. H - The car is really great, and a credit to Ford (2020 Explorer, 4x4) - Mathias and the management have offered to try and sweeten that final blow of price by finance, by offering several incentives to help with our relocation to the area. The Bad - Travis messed us around and missed elements of the checks and balances set out by his group, like not giving me the price we both agreed to and signed (which to get we had to 'prove Travis said this' with a copy of the paperwork we both signed) as well as several pieces of work done that significantly slowed down our process, like credit checks and asking simple things like total amount willing to put down as deposit. - Leading up to the visit it was clear none of the managers or sales staff talked to one another, I had 3 different sales staff and 2 different managers borderline harass me leading up to the deal. From calling hourly or emailing over one another to beg for the sale or offer something above or average what was only offered by another rep 30-40 minutes earlier. - I lost an entire day trying to get the deal, only at the end the 'Finance person' to try and throw another $300 on at the end, or more, and it was pretty clear she had zero empathy or compassion towards out situation. We tried to see if there was a better deal to be made, it generally felt very underhanded to do this at the end of an already long day, having spent 6+ hours in the building going back and forth on paperwork. Ironically now she is messaging us saying 'we' didn't fill out the paperwork correctly (which she counter checked several times?) to say we owe her more time. No thanks! Generally? I would say don't waste too much time here, they can either do the deal they said (and signed!) or they cannot. Remember Seattle and Bellevue have a lot of alternative options.

Mark Murphy Dec 7, 2019

In summary, I would avoid this dealership. I used edmunds.com and the ford website to try and `internet search' for a car and deal. I was contacted by this dealership. They told me that they had a truck with my specifications. They `got me in the door' and we worked through all of the details to make a deal. They assured me they could get the vehicle. Then, they pulled my credit, made me sign a document with a price and specific VIN, and told me that the truck would be at the dealership the next morning. I received a call that night saying that there was some sort of `miscommunication' between their dealership and the vehicle they located. The truck actually had substantial aftermarket work that objectively changed the character of the vehicle. I told them that I did not want these extras. I wanted the truck that I (and the websites) clearly laid out for them. They then sent me trucks that did not fit my specifications. At this point, I walked away from that dealership to restart my search. This obviously wasted quite a bit of time and energy on my part. I found the truck that I wanted through my own internet searching and went to that dealership and bought it. The story, however, does not end there. The general manager of this Bellevue dealership contacted me about three weeks after my interactions with them. He indicated that he wanted to see if they could still sell me a truck. I thanked him for the email and communication. I then told him that I found the truck that I wanted and already bought it. I also copied a descriptive email between myself and his salesperson about why I walked away. Despite being clear and fact-based with my description about my experience (which could have been more integrated with an emotional response), the general manager did not respond well. He indicated that they spent time and energy on their end. Also, they do not appreciate when the `target moves' and they lose a deal. I responded saying the target did not move, they lost the deal because they could not find the truck that I specified. Further, I found the truck at a Ford dealership in Washington state with my own internet searching that matched the same specifications that I gave them and the internet search tools like edmunds.com. I had a pretty bad experience with this dealership. I would recommend avoiding buying a vehicle through them.

SeattleVehicle Jul 8, 2017

UPDATE: As you can see, after I posted my review, the dealership almost immediately responded - inviting me to please contact their General Manager, David Dean, so they could rectify the situation. I called 3 times and left a message - no response. So I filed a claim with the Attorney General's Office, who accepted my claim and contacted the dealership. I received word yesterday that Autonation Ford Bellevue refused to take any responsibility for selling me a car that had severe mechanical problems and has cost us thousands of dollars. If you are considering purchasing a car from any Autonation dealership in Washington, I encourage you to contact the AG's office and ask to see my complaint. They had zero intention of making this situation "right" and so I say again: DO NOT BUY A USED CAR FROM AUTONATION!!! Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat “status” car – and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2006) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month – all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs – an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didn’t really ask for any type of remedy but the “crickets” as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs – for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 – for a total service bill of $3,000.00. Well, we didn’t really have any other option than to have it repaired, as we didn’t want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise – crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney General’s Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of “caveat emptor” (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the “inspection” they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us – knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car – and letting everyone we know, including my son’s fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

Bonnie Lindstrom Dec 1, 2016

Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat status car and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2009) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didnt really ask for any type of remedy but the crickets as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 for a total service bill of $3,000.00. Well, we didnt really have any other option than to have it repaired, as we didnt want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney Generals Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of caveat emptor (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the inspection they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car and letting everyone we know, including my sons fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

blindstrom Dec 1, 2016

I started working on the car I bought through Cars.com, narrowing down the places and options and finding the one I wanted and in my price range. I found the car at this dealership and began emailing to make sure it was available as I live over an hour away. We settled on a price for my trade-in and made an appointment. I arranged for financing with my credit union, and was approved. They are supposed to be a part of the CUDL network which is affiliated with my credit union. I handed them all of the papers which had the loan number and approval, and still they had me fill out a Ford Credit application, to my complete dismay, stating it was just a formality. After waiting over an hour for them to do paperwork they did not need to do, I got the finance manager that did not know the forms, or equipment and so I sat patiently while he printed form after form over and over again. When we were done, he told me I would not even have to go to the credit union because it was all done right there. To my amazement, 4 days later I received a call from ANOTHER finance company stating they were handling my loan. I chose my credit union for convenience and because they have always been very good at what they do. This company was in California, a "poor" credit company with higher than average interest rates. I have excellent credit so immediately I got on the phone with this dealer, at 2 in the afternoon. The finance manager I needed to speak to was not in until the following day. I called at 9:20.left a message, 10:30 left a message, and at 11:20 I got through to Matt. He was not a bit sorry or helpful for their MAJOR ERROR. Giving my information out to anyone without my permission is against the law. He stated the company had already funded it and that my credit union might have to refinance it. This was their error, not mine and they think it is okay to let things stay the wrong way they did it. He told me ANOTHER guy, Mike from their agency would call within an hour. He did not. I called my salesman and he told me that he's only the salesman and can only make sure that I am talking to the right people. 4 hours passed without a call and no resolution of a problem they caused, and now a whole day had passed since the initial call to notify them of their error. To say that they completely ruined the experience of buying a car would be an understatement. They have violated my trust and have shown a complete lack of regard for a customer and problem I DID NOT CAUSE.

spridgetnut Feb 19, 2015

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Recent Reviews from AutoNation Ford Bellevue

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