We went to AutoNation Ford Bellevue to pickup some parts and left with a brand new car. Hunter greeted us when we entered the door and gave us directions to where to pickup our parts. On the way out, we spotted this lovely red Escape in the showroom and made a deal. They were able to work with our needs and even offered to drive our new car home. We end up selling our 2 vehicles to them. Thank you!

Very professional, courteous, effective, timely, clear and unparalleled service thus far. For the past close to three years, they’ve going nothing but the extra mile. Thanks for all you do for me and my kids.

Worked with Vlad and Sales Manager Travis to purchase a 2021 Tesla. I was at the sister store down the street the day before and left dissatisfied with the level of service or attention. I didn't get quite what I wanted for my trade in (do you ever?) but the price for the car was fair, it needed to be detailed and was as promised and they beat my credit union interest rate by 1/2 of a percent! I forgot something in my trade in and went back a couple of days later to get it. The guy I spoke to on the phone about it was busy with another customer when I arrived and two other salespeople stepped up to help me. Car buying is rarely fun or easy but I have to say they have customer service down, which is what you're paying for - not the car. Recommended.

Terrific service from Steven! Highly recommend!

I can always trust the mechanics at AutoNation Ford in Bellevue WA to do a good job on servicing my special edition 40-yr anniversary mustang. I would not bring it anywhere else. The service advisor Steven Martin was very helpful and great to work with - he kept me well informed on the status of the work and ETA, and was very pleasant. Thank you!!

I worked with Josh who has a I don't care demeanor. Not friendly or a thanks for coming in response. I have questions on my service and he has yet to return my call. It a shame one person on the front line can ruin the whole experience.

Offer was fair. Experience was painful.

Josh and Tim were amazing!!! They made my experience easy and stress free. I would recommend AutoNation Ford Bellevue to anyone. Thanks again guys

Polite, professional, friendly service advisors. High quality service. Price as advertised, work performed on promised schedule.

I purchased a maintenance program with my Ford Ranger and I have taken it to Ford of Bellevue twice. They service team is courteous, professional and overworked. No matter how busy they are and they are always busy they take the time to be helpful.

I bought my first-ever car from this dealer and I was really satisfied with the customer service. My sales rep wasn't at all pushy but responded to all my questions in a quick and friendly manner. When I was ready to buy, the paperwork was handled efficiently and had my car keys in hand sooner than I expected! While I was hoping to negotiate the sale price, I do appreciate their fair approach to pricing. I highly recommend Autonation!

Paul was so good to me. He was honest. A Lyft was sent to and from my work to help me out that day. I only booked at Bellevue because the Ford a few blocks from my job was too long of a wait. Now, I will probably just remain loyal to Bellevue because of Paul.

Excellent service ! Car was completed sooner than expected !

Excellent trade in and buying expierience. Jim S was excellent to work with as was Fahad from finance.

Super simple, no pressure auto sale. Easiest auto purchase I've ever made. There was some confusion between the sales guy and finance department about remainder of factory warranty on the vehicle but it was quickly cleared up with supporting documentation.

Josh and Tim were amazing!!! They made my experience easy and stress free. I would recommend Autonation Ford Bellevue to anyone. Thanks again guys

Service technicians were reachable via text, and it was easy to check on the status of my vehicle. Problem with my vehicle took a bit of research on their end to resolve, and they stuck with it to ultimately get it resolved.

Very helpful assistance throughout the selection, deal & delivery process!

The booking system, drop off and service went really well. Kept me posted as the service progressed and did a good job at explaining all service points.

Do yourself a favor and steer away from buying a car at this dealership especially with the disrespectful salesman Domereay “D” McDonald. My wife and I bought a used car from him with the usual promises of “I’m on my way to get the car detailed for you”, “there’s nothing wrong with the car” and overall playing the nice guy as you’d imagine any salesman would be. The car was a good deal, carfax looked good and trusted D’s fake persona. Once we got the car it had several dents, scratches, was definitely not detailed because it was very dirty inside/out. After about a week we figured out the air conditioning doesn’t work. I contacted Autonation Bellevue four times until they could answer my question of “do I need to pay to get my air conditioning fixed even though I only had the car for a week or two?” I talked to a customer service lady over chat, a service person, Domereay, a salesman named Jim and Domereay again until I got an answer. The first time I talked to Domereay and told him about my situation all he said was to come and and we will take a look. I asked him if I had to make a service appointment and if I would have to pay. He avoided the question and all he said was to come in again. I ended up calling the next day to get a final answer because I didn’t want to drive 45 minutes for nothing and Jim transferred me to Domereay again. Now he says “because it doesn’t have a warranty and it’s an “as-is” vehicle, we wouldn’t be to do anything about it. Then goes on to disrespect me and call my wife my girlfriend even though he was the one who sold us the vehicle and we have the same last names. I just hoped this guy would be man and be straight up about my question instead of beating around the question. Also, they still haven’t sent me all the paperwork my wife and I signed after asking three different people to send it to me. I will never be coming here again and trying to help the community out by warning you of atrocious, disrespectful customer service.

Michael was attentive in making sure my car was getting fixed properly and keeping me updated on the status. I very much appreciate it a ride through left to get where I needed to be while they worked on my car. Thanks to Michael and Ford Auto Nation.

Josh was great. Got me in quickly and worked with me on the cost. Great service.

I recently bought a new car that started having some issues. So I called the dealership that I bought it from (which was not Autonation Ford) and they told me it would be a couple of months before they could see me! I started calling around to all the other Ford dealerships and Autonation Ford Bellevue was the only one to be able to fit me in quickly for the issue. Michael was my service advisor and he was super helpful! Michael and the rest of the team were quick to diagnose what was wrong with my vehicle and got it back to me quickly. I will only be bringing my vehicle here to be serviced from now on!! Great service and a very knowledgeable team too!

A+. This dealer doest gouge with ridiculous ADMs. Customer for life.

Always impressed with service department.

Got a flat while I had my dog in the car and just barely made it to the dealership before the tire was just totally wasted. Despite not having an appointment and the fact that these guys were clearly very busy, the team was super helpful. I was talked to within seconds of walking through the door and within minutes Chad and Mike had taken a look at my car and begun ordering the tires needed to get me back on the road. That service alone would have brought me back to this location but these guys went above and beyond and Scott even drove my wife, myself and my dog back to Mercer island since we couldn’t take a Lyft or Uber with our large dog. Seriously can’t recommend these guys enough! Definitely a customer for life.

Steve remembers my name, always has a smile when we are working with him. He goes above and beyond!!!

Paul was my Service Advisor and he’s always amazing! Honest, quick, good communication, good customer service.

No good bad service

We went to a couple of Ford dealerships in Seattle area, sales staff had lack of interest in helping us because the model we wanted, needed to be special order. We were told it was impossible due to covid we’d wait for a long time. Thru family connection we went to Ford AutoNation in Bellevue. Josh the general manager was extremely personable. He apologized that we’d have to wait for 3-4 months for the F150 Limited which we didn’t mind to wait. Mehran the sales gentleman was a total delight to work with, courteous and very informative. Brandon at the finance department was also awesome. And we couldn’t be more delighted that the vehicle came 6 weeks ahead of the schedule. Truly was “Under promise Over deliver”

The team was thorough with the service and easy to work with. Quickly arranged transportation when I dropped the truck which helped me stay productive in my day.

Very quick and professional service for 60k maintanance. Paul was very helpful answering all questions.

Terrible brought truck in for coolant leak and they programmed the truck without permission! It took them 3 weeks to fix their screw up. No compensation no discounts, they didn’t even wash the truck or even knock the cob web off it was there for over a month. Terrible customer service no updates , I had to call all the time . Never again would I go there.

The sales staff and financial department were top notch, hassle free and friendly and easy to deal with. Very strong recommend.

Even after moving over 30mi away from the dealership, I still come back here. Josh and the service advisors before him have taken such incredibly good care of me and my first Ford over the last 7 years that I simply don't want to leave. They get me to work and back on the road in my truck on time, every time.

They (Will) was very helpful, kind and respectful. I am a repeat customer.

Great service

As they advertise, the ordering process was very straightforward and the deal was made with a minimum of fuss or last minute negotiations. The sales person, Tim Stakkestad communicated thoroughly throughout the process and I felt he always had my interest at heart. Tim communicated thoroughly and well, which was strongly needed due to issues with Ford having manufacturing challenges and being poor at communicating status from corporate to customer. Would buy through them again.

I’m with the review below, my mechanic told me my car had a problem with a recall . I took it to Ford dealer it’s been 9 months and not even a call , when I call they don’t answer or call back ,have to show up so they can tell me my car is next every month , Probably going to pick it up and take it to someone that can fix it Didn’t question them because I thought it was normal with COVID and all

As they advertise, the ordering process was very straightforward and the deal was made with a minimum of fuss or last minute negotiations. The sales person, Tim Stakkestad communicated thoroughly throughout the process and I felt he always had my interest at heart. Tim communicated thoroughly and well, which was strongly needed due to issues with Ford having manufacturing challenges and being poor at communicating status from corporate to customer. Would buy through them again.

I was really disappointed with my experience. I won't say the salesperson's name, but when I arrived this morning, all I wanted was to look at the new Ford Mustang, get pricing and get more information. The gentleman who helped me really wasn't "with it" at all. I understand I came in slightly after opening, but he didn't listen to or help me at all. He kept trying to talk me out of Ford and into another car vendor. He then told me about his personal investments in EV which I didn't care to know or hear about. He didn't ask me what I wanted, why I was there or what I valued. And what really annoyed me were the curse words every few sentences. Sales 101: Greet someone with a smile, look them in the eye and say hello with your name. That's a good place to start. I went down to the Kirkland location where the experience was must different and I was able to purchase my car today. I know it's post-COVID and people are short staffed, but be respectful. And to the manager reading this, I don't want to call your showroom and see how you "can make it better". It's okay, people have off days. Just wanted to bring to your attention.

Friendly and professional staff. Always have a good experience with their service department.

I received excellent and prompt service.

Awesome service. Paul and his team do an excellent job every time. Thank you for the pleasant experience!

Service Department is a joke.

The service was excellent but the time it took to fix the problem was long. They are a very busy dealership but again they are good. There was an additional charge of 60$ under miscellaneous. No explination.

I had an excellent experience from ordering my car through delivery from AutoNation Ford Bellevue. Alper G. helped me out and was prompt and professional with communication and all transaction details. One reads about unpleasant interactions with dealers when a car is in high-demand as mine was, but that was not the case with this dealership. Thank you!

Brought my truck in because I had a coolant leak. The service advisor is Josh. He provided great communication and was very thorough with explaining my situation I had. Howard who is the technician also explained what had happened and explained exactly what was needed to be done to fix my problem. I’m just glad this Ford dealership has very knowledgeable people both in the front counter and especially working on these diesel trucks. Definitely 2 thumbs up for this team and I’m glad they were able to get my truck fixed in a timely manner.

Had the worst experience with my recent purchase, they don't stand behind their car sales

Great service; easy drop-off pick-up; technician was awesome. Work was completed on time.

Absolutely terrific service! Mike was an awesome help with getting my key fixed. I forgot my wallet and ordered me an uber to my home to grab my wallet and an uber back to the dealership! 10/10 would most diffidently will be going back soon!

I purchased 2 cars from here one of which was purchased yesterday. The sales guy Jim Slayton and the manager billy dhaliwal are exceptionally well. They know what they doing and help customer at priority. I will soon plan one more car with them for my family. Cheers guys!!

Taking my car there for service has always been efficient and friendly, never have had any issues. On my last service, wasn't a big deal, just thought it was odd that when I was dropping off my car the day before during service hours, the person said I had to leave my keys in the night drop box and he couldn't take them. The whole point getting there during hours was to give them my keys and not using the key drop box.

Great to work with!

I was surprised the service was so nice and friendly.

I had a great experience with Jim S. at Bellevue Ford. He was very prompt getting back to me with all my questions and everything went well. I will refer friends & family there in the future.

Jim Slayton was the best car salesman I’ve worked with! He was so helpful, honest, and never pushed a sale on me. The process of getting a car is always tedious, but he spent the whole time chatting and getting to know my husband and me which made it al go way faster. I recommend him for anyone looking for a new set of wheels!

Great service and staff!!

Recall and warranty service on my 2022 F350 was quick and easy, as planned. I waited for it, 1:45, which I was expecting. I noticed it was done and a manager nicely checked me out since the service advisors were all busy. I'll be back.

Tim is the absolute best salesperson! Listen to my concerns always on top of everything, and texted me the second my broncos sport got to the lot!

Auto nation Bellvue offers a wide range of cars, from the newest Ford models to trusted used cars of all brands, you will find what you look for. The staff is well trained and friendly and offers most objective advice in a professional fashion. Prices are very reasonable and the technical team s equipped with the latest technology including diagnostics, and will not rest till they found the bug in your cars system. Highly committed and recomendable, what you can expect from such a flagship, signatory brand dealer

The sales person as well as others who helped in my purchase all did an amazing job. Buying a car can be tedious but Will F made the experience fun and efficient.

After taking my car to multiple Ford dealerships the Ford of Bellevue is by far the best! Thanks Michael Roberts and the team for taking care of my car!

Autonation Ford of Bellevue provides great service for my car.😎

Our ford cmax hybrid kept having battery issues. We ended up replacing the battery two years ago. Well the battery died again about a month ago, which was odd because we made sure to drive the car at least once a week and we kept it inside the garage. So we made an appointment here to have them figure out what was going on with the battery. Turned out that there was a bug in the software that kept turning on the screen to check for updates. Nothing we could have done to fix it ourselves and it was literally a bug in their software that caused the problem, yet since the car was out of warranty, they insisted that we pay for it. Not only that, but it was $500 for a software update! Really displeased with the outcome. The cherry on top? They had our car for multiple days and didn’t even vacuum inside or wash it.

Dominik was awesome!! He helped me find the perfect car to take camping and use for commuting, while being genuine and easy to talk to. and Fahad made the paperwork easy, took barely any time

Just simply the worst kind of doesn’t care about you scummy car dealership.

We purchased a Mustang Mach-e and the process went smoothly. The dealer's staff was professional and knowledgeable.

Bought my first car here, Great experience

Dealers at Ford Bellevue were so nice. Easy to consult to and they listened with all their heart to find a perfect car for me not only from brand new ones but also pre-owned cars. I felt very welcome whenever I visited them and they were there for me at all times. I went to a few other dealer stores but I came back to them because I liked them the most comfortable ad wanted to make a deal with them. Thank you guys. I will definitely find for you for my next car!

This place always takes good care of my Ford Fiesta, I would recommend them to any and all Ford drivers!

Steve was super friendly, efficient, and communicative. My airbag malfunction was fixed with very little hassle. Thank you!

Autonation of Bellevue was nothing short of perfect. I bought a car that was well priced and in great condition. I inquired online and was greeted by email from the direct associate. VLAD was awesome!! He knew everything about the car and assisted me even after purchase and held the car for me as I couldn't get to the dealership for a week due to work and no longer having a working car. He even offered to bring the car to me...Just incredible service.... Then came the financing/business guy...surely this will be tedious and annoying...IT WAS NOT. Brandon did everything for me, even finding better terms and interest on the loan. Again I just had the best experience of buying a car at this dealership...WILL RECOMMEND TO ALL MY FRIENDS AND FAMILY.

Mike took care of me and my F250 from start to finish. It was super easy to book an appointment online, drop-off my truck early in the morning. Was offered a shuttle to work, but didn't need it since work is close by. Got a courtesy call when the truck was ready for pick up. Was given a run-down of the services performed. My truck was brought around for my convenience. Great Job team and Thank You!

Very good service, recommended 100%

Bought a used 2021 BMW M4. They used their cheap bulk oil in an engine that requires a specific oil type. They have done nothing to mend the issue despite multiple contact attempted. They've vaguely hinted at wanting to do something but have yet to gold true to their word.

Bought a used 2021 BMW M4. They used their cheap bulk oil in an engine that requires a specific oil type. They have done nothing to mend the issue despite multiple contact attempted. They've vaguely hinted at wanting to do something but have yet to gold true to their word.

Alper was very knowledgeable and accommodating when we came to check out some cars. We got a fantastic car at a great price and they worked really hard to get the interest rate and payment limit that we wanted.

We just bought a fantastic 2018 Chevrolet Malibu from AutoNation Ford Bellevue. Alper was our salesman and he helped us find our perfect car. It's only been 1 week but so far we love our new car. Alper and his finance guy listened to what we wanted and worked very hard to get within our budget. We are definitely happy with the experience.

The team at AutoNation Ford Bellevue is top notch on all fronts- professionalism, know-how and kindness! They accurately diagnosed my car's issues and then quickly repaired them! A+

We purchased an advertised used Subaru. The salesperson, Vlad was very easy to work with. He told us he would make sure that a few things would be taken care of with the car before we got it. He did everything he stated. It was nice to have transparency in auto sales.

I have had many issues with a Ford dealership near me where I bought my car. I was looking to have service done elsewhere and found Bellevue AutoNation Ford. I was very happy with the service and the extra work the Service Rep Mike did to get my car taken care of. I will be having my car serviced in Bellevue from now on.

I had an appointment at 11:40am for a lab oil change & 2 recalls needed to be done on my new bronco sport. I showed up on time, the guy taking in my car was super nice. I initially marked my appointment as a waiting appointment but the day had changed so I said I was leaving it for a couple of hours & I’d be back in a bit, figure that way they got a little wiggle room if something came up & I didn’t have to sit there for an hour. So 3 1/2 hrs go by & there is no call from the service department, so I call them, surely my car is done OR if they had a problem I would have known by now. That’s when I get the displeasure of dealing with Stevie & his complete cockiness & unprofessionalism. Before I can even finish my sentence to ask what’s up with my car, he cuts me off telling me “they’re taking it now” … NOW? 3 1/2 hrs AFTER my appointment time. I tell him I’ll be back to the dealership in about and hour, I’m then told he’ll call me if it’s ready, sir, no matter what I’ll be there, I need my car & you’ve ample time to get it done or alert me to an issue. He then says “we’ll if it’s ready you can have it” and blows me off. I show up an hour & a half later, & again he cuts me off saying it’s “almost done” I say “almost done as in 10/20/30 minute? And hour” .. he tells me 30 mins. An HOUR later I have to go to him & say “Steve is done yet what’s going on?!” He tells me it’s done and has the audacity to THROW the keys at me on the counter at me. Slam a car coupon on the counter and proceeds to tell me they could only do one recall & the parts for the other recall he doesn’t know when they’ll get or what they call me. Sounds pretty on point for the service Steve provides. FIVE HOURS later my car is ready. Five hours for an oil change & a small recall. Never again will I go to this dealership, what an absolute dick Steve was. I can’t believe he has a job there still. Incredibly rude.

Great experience. Just drove home my new Mustang Mach E. Love it.

When my engine blew on my 1.0 focus The guys and gals at autonation Ford have been very friendly and helpful. Within a couple of months after waiting on Ford HQ to ship the engine as well as wait on a part that was damaged in shipping they installed the new engine for me and it’s been running great the past 24,000 miles with no issues. I go here for oil changes and other little maintenances and it’s always been reasonably priced and has been top notch repairs.

My car is about 12 years old and needed a check-up and some things fixed/replaced. I was able to easily schedule an appointment. They didn't have any same day appointments, but the scheduler worked really hard to find something that worked for my schedule. I appreciate they have a drop off option and longer hours for people that work longer days. My car is working well now and I have no complaints about the repairs. The reason I'm giving 4 stars and not 5 is because it was difficult to reach the technician working on the car. I wanted to ask about how long my car would be in the shop and for an estimate. It took a few phone calls over a couple of days to reach him. However, when I did; he explained everything in detail and provided me an estimate of the repairs. The job took a little longer than I expected, but he explained to me that was because they had to wait for a parts shipment from CA, which sounded reasonable to me. If you have any car repair needs, this is a good place to go!

The process was great and simple! The salesmen were genuine and decent. Highly recommend buying or selling a vehicle to this location.

Steve the service manager did a great job communicating what was needed and the estimated time the truck would be ready. He was spot on

The person who was assigned to my vehicle at the front desk was super accommodating! And this applies to all the staff at the front desk of the service department.

The service received was top notch. Paul let me know what needed to bee do e and took care of the main issue as well as getting the car up to spec including 2 recalls so that the car was in the best shape possible when it was ready for pickup in a timely manner.

Friendly and helpful. Nice waiting area. Professional mechanics.

Friendly and Fast service. I appreciated all the work done in a timely manner. Would recommend and will return if I am back in Washington. Thank you - Amanda

Had a great experience. Li was great to work with.

This was the worst place to try to buy a car online. They have manipulated their prices. Then when I requested a purchase order, they never sent it to me. They are selling cars on their website that has already been sold, just to try to have them try to sell you a different car. The sales person hung up on me when I tried to speak to the manager about a car that was for sale, then it was sold to someone else. Then a day later the car is still on their website and the price dropped $300. Then when I call to inquire, their computer is down, the manager is not in , and then they hung up on me. I will not buy a car from AutoNation. I give them a 0 zero review.

Update- Spoke Alex in parts and she is sending me an oil filter for my car. Thank you for doing this. It was very frustrating having a GT 500 sitting in my garage unable to drive because I can not do an oil change. Thanks again

Train your employees better. I had to call back the next day to figure out the kid’s name that helped me, Danny. I’m very disappointed and disgusted at how selling my car to you guys went and if I wasn’t in such a hurry to get rid of it, I DEFINITELY would not have given you my business.

AutoNation Ford in Bellevue always handles our business in a quick manner. They keep us up to date with all of our service needs as well.

This place was amazing! Mir was my sales associate and help me throughout the experience. I called in the morning for Maverick and a couple hours later they found one for me at MSRP!!! The whole thing was fast and easy. I will recommend everyone to buy their ford HERE!! Highly recommend!!!

I'm unhappy with them. I took my car in to get it looked over because have a few things I needed checked out and get an oi change. The oil change included new wiped. I was very clear I didn't want mine replaced, as I had just put new ones on that every the top of the line and worked amazingly. However when I picked up my car I was told they replaced my wiper and somehow didn't know where they put the ones they removed. I was unhappy but they told me they ones they put on were great. umm that is not the case. This morning it was raining and the new wipers suck. I definitely will be going back and they need to fix this. I hate when you make it very clear on what you want and they don't listen.

I picked up our car from being serviced and the car had to be jumped. A part of the major services is checking the battery and it was listed as okay on the paperwork. It created other errors when checked through diagnostics and I we were told it was our fault and we needed to purchase a new battery and have other services performed. This didn’t make us trust what services were provided and having them do anything more to the vehicle. Needless to say, we are looking for other places to service our vehicles.

Solid dealer honored X-Plan price on my Bronco order and provided solid service on my first oil change and tire rotation though I did have to explicitly request 5 tire rotation which should be automatic for Bronco with full size spare.

After calling 10 other dealerships for the glass recall, and getting a "no we don't do that" response, was surprised to find that AutoNation in Bellevue had a process already setup. Seamless, brought the car in on a Tuesday, had it back the following Thursday (and likely would've had it sooner - but they opted to make sure I had the latest charging curve software update as well). Overall, solid experience, and would recommend them to anyone who needs the glass recall handled quickly.

Great experience. Communicative, clear, enthusiastic, pleasant. Great follow up.

They trying to buy my Shelby,, offered my fix money over FB. Ones I took the car there they changed the games. They forgot the offer and tried to beat me down on the price. Don’t waste your time there….

We bought a Honda CRV with Geovanny he helped us a lot and the best part of the deal was in our language (Spanish) and without pressure

Very patient helped me with everything I needed !

Love my previously owned 2015 Ford Escape Titanium! The price was more than fair and their mechanics provided a 124 point inspection, which gave me confidence that the vehicle was safe. Hunter had the car report and maintenance history in hand for me too! AutoNation Ford Bellevue really made buying this car an easy choice to make.

I took my Bronco Sport in for routine maintenance and it was actually done faster than I expected. It was an easy process and I was in and out without any holdups. Steve Martin greeted me like he knew for years and kept me updated every step of the way. I appreciate how easy they made everything.

Hands down the best dealership I've ever been to. Professional, clean and the staff seems to enjoy working with each other. They hooked me up with my dream 2011 GT500 SVT PP car. The sales rep Hunter Ray was more than helpful, Josh was a joy to talk to and Dee the finance manager made it all happen and for that I am grateful. I'll never go to another dealership besides them again.

Nice service team! Friendly, good communication and responsive. I’ve bought several cars from Autonation (Jeep and BMW as well as Ford) and always had a good experience. Most recent purchase of the new big Bronco was a nice process even though the wait was long. When it came time to do the deal they honored a great price below MSRP (which is commendable given how in demand the vehicle is), the finance team were easy to deal with and found a low rate loan. Shoutout to George in sales, always enjoy chatting about cars with him- nice to meet a car salesman who’s actually into cars.. it’s rarer than you’d think!

They were so helpful and friendly. They went above and beyond to help me get my new vehicle. I would definitely do business with them again.

These guys sold me an F250 with 12,000 miles on it. I was impressed with the staff, from sales to management to paperwork. The service department is taking care of a couple of minor issues for me, which is nice to see. With the prices that trucks come at these days, it was refreshing to have such top level service all the way through. This was my second time buying here, first new and now barely used. Highly recommend!!

I've never had one a experience without a pressure to try to buy a car, but wit AutoNation Bellevue We've had it. Geovanny was a very kind guy and he helped us thru all process and he speaks Spanish too

Very friendly and professional environment. My service experience was seamless.

Worst dealership ever made me drive down it took me an hour just a lowball me on my car after they told me they were going to give me 38,000 and now it’s 32k. I drove both cars down here because they told me they were gonna buy them now that I’m here they want to lowball me. I have proof that they offer me 38,000 in a text message now there going back on there word.

My Edge was due it’s 30,000 mile maintenance. AutoNation Ford checked me in at my appointment time, provided a ride back to my apartment in Redmond then picked me back up when the car was ready. Couldn’t have been easier. Paul did a great job of customer service. Tom R

Autonation Ford Bellevue was quick and efficient. They got me right in to drop off my car, even though I couldn’t remember who my appointment was with and didn’t have a confirmation email, they set me up with Steven who was very pleasant and got me all checked in. He let me know the servicesi was getting (60k miles) informed me of the quoted price and allowed me to adjust a few things I didn’t need. My car was finished the following day by noon and I got a text to pick up immediately! I work long shifts so couldn’t make it there before they closed at 7, but Steven worked with me, let me pay over the phone and I was able to pick up my car after hours. Very great experience. My only reason for marking one star is how expensive they are.

Purchased 2 vehicles from here. Great experience all around. George is great!

Paul and the entire service team are top notch! I had a scheduled appointment to do some work on my Expedition when something broke outside of the scheduled maintenance. Paul got me in early and the team worked tirelessly to evaluate, fix, do routine maintenance and return my vehicle ASAP. Really appreciate everything they did.

The good news is my truck was seemingly diagnosed correctly and the repairs done well. The bad news is…wow. This was a customer service nightmare that evolved into a running joke with my family, my co-workers, and even the dealership staff. When I dropped my truck off for repairs, I was told it would be looked at in a few days. All well and good. A couple weeks later when I called back they hadn’t even looked at it yet. I kept checking back every few days, but most of the time when I called, nobody would answer. It was almost impossible to contact or get a callback from anyone in the repair department. I was eventually told early-on that the shop had been closed for a week because mechanics had gotten Covid. Understandable for that period of time, but it didn’t explain why my truck still had not been evaluated even a month after I dropped it off! I emailed the Repair Manager, Drew. He never responded to that email or any phone messages. I tried using the Bellevue Ford website to ask for the email address to the General Manager from their online Chat support. They told me they could not provide that to me. And disconnected without warning. Whenever I did manage to speak to the service tech handling my truck, all he could do was repeatedly promise that they would get to my truck “tomorrow”. Eventually I could hear his own frustration and chagrin with the process when he realized he had told me the same thing at least 6 times over the previous weeks… Well, finally, almost a month and half after bringing the truck in, it was worked on. But it’s not over…After replacing my distributor, I was told they could not actually complete the job yet because the timing needed to be adjusted for the new distributor. They could not do this because-hold onto your seat-the repair shop did not have a timing light! How in the world does an automotive repair shop of any size, let alone one of the biggest Ford dealers in the region, not have a timing light in their repair shop??? I was told it would have to wait until tomorrow, so one of their mechanics could bring his personally owned timing light from home! I’m glad he did, but if the dealership didn’t have a timing light, why didn’t they just immediately go down the road to an auto parts store and buy one for their service department??? It’s not like they won’t need it again at some point! The job was finally finished a month and half after bringing it in. For a job that really only should’ve taken a half day, from diagnosis to repair. Honestly, I’m surprised they didn’t try to charge me a storage fee too. It’s a good thing my wife had to work from home, so I could use her car. Otherwise I would’ve had to add the cost of a rental car to this fiasco. I asked about a loaner. They don’t offer that.

Great service with friendly and knowledgeable staff. Also they have a very nice waiting area to hang out in while they fix your car!

Great place to Service your Ford

The abnormal noise on the left side of the driver began to appear again on the third day after the maintenance. The abnormal noise will vary from no abnormal noise to very bad abnormal noise depending on the road conditions.

Paulie Walnutz is my guy!

The car was there it was as advertised and the sales Matt Stockton was kind and answered all my questions. I bought the Cmax hybrid Electric plug-in and I’m new to electric cars and he walked me through all the steps to charge it up. I finance the car there and that process was pretty streamlined.

Service team is amazing here!!

If you can buy a Ford and want it fixed for life, AutoNation will take care of you! Service is always stellar!

Check in went fast, truck oil quick, and customer service was great!

Had an excellent experience from start to finish with our purchase/trade in. Hunter Ray was absolutely awesome. Really helpful, not too pushy, and really accommodating. Secondly, Fahad was who did all of the paperwork and honestly, the BEST I have ever dealt with with paperwork/finance. Really fast and just an absolute pleasure to deal with. As for the experience, every interaction with everyone at the dealership was really positive. This dealership is exceptional. We got a fair trade in on both vehicles we traded in. And felt the deal on the car was completely fair. We drove away very happy. Cannot recommend this dealership and Hunter and Fahad enough. 10/10

Brought my F450 service truck in for repair. They had my truck fixed and ready to go in a very timely manner. And they were very honest about the repair and the issues found. I will continue to bring my vehicle here.

We called to inquire about a used 2010 Ford Ranger Pickup sale dept answered quickly and furnished all requested information. As we live 300 hundred miles away I asked them if they would hold the truck with a refundable deposit which they did. we then drove to Bellevue from home to preview the truck all was as advertised and the deal was very fair. We did purchase and are very pleased with the whole transaction. Thank to all at Bellevue Auto Nation for the Great service.

I ordered and finally took delivery of a maverick recently. The guys at AutoNation made the whole experience from ordering to taking delivery easy and comfortable. I was offered a competitive price for my trade in. My salesperson, Chris Rollman was professional, knowledgeable, and helpful the whole way. I would highly recommend working with him on your next vehicle purchase.

Great dealership & a helpful management team! Tim did an amazing job, walked me and my family through the process and kept us updated, very helpful and courteous would recommend him 10/10!

Very helpful staff & showed a sincere interest in me and my truck. Thanks

Awful sales manager 😫

4 months ago we dropped our car off to replace the hydraulic control module. It wasn't only until just recently that we were able to get our car back. Even though the process was quite long, our car now works better than when we bought it! Try to be patient with the team at the service center, they're trying their best amidst the parts shortage. Josh and the rest of the team were very kind, they do great work, and were great to work with. Our only feedback for the team would be to try and improve communication of any updates or time estimations. Sometimes it was hard to reach the team, and we had to wait a week for the callback.

The dealership does not allow for price negotiation. The minimum 50-point inspection on a used car is automatic. My understanding was that they check the brakes. After picking up the car on my first drive, I noticed the brakes were stuttering. When I took it to Les Schwab for a brake inspection, I was told the rear brake calipers were frozen. UGH! This could have been costly if I did not find out. This would have been important the dealership shared with me and offered to remedy so the car was safe to drive. FRUSTRATING! I also never received the final results of the 50-point inspection (i.e. was the oil changes, etc.). On the other hand, my sales representative was friendly and enthusiastic. Even the financial representative was easy to work with in completing the final paperwork. This was my first car purchase ever and I wish the dealership would have worked harder with me to make this experience superb. I love the car nevertheless and look forward to using it on my daily commute.

No pressure, extremely helpful salesman, and flexible in coordinating the transaction.

I was kind of dreading the car buying process, but was pleasantly surprised at how helpful and accommodating the staff was at Auto Nation Ford Bellevue. The sales staff was personable and patient, and they didn't make me feel pressured, nor did they try to sell me anything I didn't want- I honestly felt like they had my best interest at heart. The staff person in charge of getting financing approved went above and beyond and got me a much lower interest rate than I expected. I really appreciated their 5 day/250 mile warranty that gave me the option to return the car within that time no questions asked. I've had some really bad car buying experiences, including where I test drove a car and bought it the next day only to get it home and have it start making noises that were not present the day prior... and then I was stuck with a car that needed repairs that cost about the same amount that I paid for the car. So knowing that I had 5 days to drive the car and if any surprises came up I had the option to return the car, that was a huge relief to me. They also have a 3 month warranty where they guarantee to repair any major issues within three months from purchase. Last week my battery died, and the guy from AAA said that the battery was the original one from when the car was brand new in 2017. So I called Auto Nation and told them what happened and they replaced my battery for free. My point being, it has been my experience that this car dealership operates with integrity and they take care of their customers.

At AutoNation Ford Bellevue, my overall experience was pretty great! I special ordered a vehicle with Matt (Fleet Manager) a few months back and he was helpful throughout the whole process. When I found out my vehicle arrived at the dealership, Matt was able to confirm that it could be ready that same day and set up the appointment to come by at a time that worked best for me. He helped me set up Fordpass and made sure I understood the ins and outs a bit. Tina (Finance Manager) was super helpful as well with helping me understand my options and what may be best for my particular vehicle. In the end, I left with what I wanted and no special marks ups as far as price on my vehicle. Would definitely come back here if I was in need of another vehicle and would definitely work with Matt again.

My scheduled oil change part of my platinum protection plan went well. Michael took care of the service, made sure I was dropped off to my work while service being done. Once completed he promptly called me to pick up the vehicle. It was very quick few second check out with Michael.

I bought my 2012 Nissan Murano on February 6, 2022 at AutoNation Ford Bellevue. Through this letter I want to manifest how disappointed and discontent I am with my experience with your business. At the same time, I want to make clear that I would like to return this car for a full refund which includes my down payment and cancellation the contract with AutoNation at Ford Bellevue. As a driver, I don't feel safe operating this vehicle. In less than two weeks, the car has already presented three major safety issues. One of the brake lines is broken, there is a major leak in the transmission of the car, and there is a recall that has not been fixed yet. The day I bought the car they told me it went through a 15-point safety inspection test and that the car was fine to drive. On top of that, they assured me that they took care of all the recalls the car had and there were no issues with the vehicle. According to the dealership, the only remaining issues are cosmetic and the front two fog lights that were not working at the time. On the Nissan website, there is still an unresolved recall that has not been completed yet. On Sunday February 20, 2022 the vehicle's emergency parking light and traction control light turned on. In order to look for a solution I went by an O'Reilly Parts store and the store associate who helped us mentioned that the vehicle didn't have any brake fluid and it was unsafe to operate. We scheduled an appointment with a mechanic to check our car on Wednesday February 23, 2022 and after looking at it, he found a severed brake line on the left rear side and a major leak on the transmission of the vehicle. According to him, the vehicle is in unsafe conditions and could fail at any moment, either because the transmission will fail due to lack of fluid or the brakes would not respond because of the severed brake line. At this point I had to drive with big uncertainty to AutoNation Ford Bellevue to explain the concerns and proposed a solution of a full refund and cancellation of the contract. They kept telling me that the vehicle was 10 years old and because of that they would not be able to do much about it. I mentioned to them that I did not want the vehicle because it represented a big threat for me and I felt really unsafe driving it. I had to wait around 2 hours in order to get a response from them, the best solution they came up with was to fix the brakes and not even refill the transmission fluid and fix the transmission. They say that if the car was sold as an ‘as-is’ car there was not much that they could do about it, and that "we don't know when is going to break that's the reason we sell the car as-is." The vehicle was not sold 'as-is' and I have a photo of the Dealer Warranty statement on the Buyers Guide posted on the car, with the car with the vehicle make and model and VIN Number. They claimed that the vehicle went through a safety inspection, however there still an uncomplete recall, brakes issue, and transmission issue only after 2 weeks of purchasing the vehicle. This is three major safety concerns that was not mentioned prior to purchasing the vehicle. I do not trust what they claim. At this point, I am really upset and displeased with the service, lies, and lack of caring about my safety the manager at AutoNation had. How can you refuse to honor the dealer warranty and try to claim that the car is marked as an ‘as-is’, so that you guys will not respond for the damages or my safety when it has not even been a month since buying the car? How can you claim that this car was safe to drive when there are three major concerns that has been diagnosed? My proposed solution is to receive a full refund and to have the contract canceled. I do not feel safe operating a vehicle that has three major safety failures after two weeks of having purchased it. These three issues are known, but I wonder what other issues that I do not know about? These issues are not cosmetic or superficial. These are three major concerns that are present and can lead to a car accident or even worse a deadly road casualty.

Probably the most unprofessional manager I've met, even had the audacity to say I lacked common sense (because he was trying to rip me off and severely devalue my trade in...) and they didn't even return my deposit money like they said they would. Definitely would recommend purchasing a car elsewhere.

I bought my 2012 Nissan Murano on February 6, 2022 at AutoNation Ford Bellevue. Through this letter I want to manifest how disappointed and discontent I am with my experience with your business. At the same time, I want to make clear that I would like to return this car for a full refund which includes my down payment and cancellation the contract with AutoNation at Ford Bellevue. As a driver, I don't feel safe operating this vehicle. In less than two weeks, the car has already presented three major safety issues. One of the brake lines is broken, there is a major leak in the transmission of the car, and there is a recall that has not been fixed yet. The day I bought the car they told me it went through a 15-point safety inspection test and that the car was fine to drive. On top of that, they assured me that they took care of all the recalls the car had and there were no issues with the vehicle. According to the dealership, the only remaining issues are cosmetic and the front two fog lights that were not working at the time. On the Nissan website, there is still an unresolved recall that has not been completed yet. On Sunday February 20, 2022 the vehicle's emergency parking light and traction control light turned on. In order to look for a solution I went by an O'Reilly Parts store and the store associate who helped us mentioned that the vehicle didn't have any brake fluid and it was unsafe to operate. We scheduled an appointment with a mechanic to check our car on Wednesday February 23, 2022 and after looking at it, he found a severed brake line on the left rear side and a major leak on the transmission of the vehicle. According to him, the vehicle is in unsafe conditions and could fail at any moment, either because the transmission will fail due to lack of fluid or the brakes would not respond because of the severed brake line. At this point I had to drive with big uncertainty to AutoNation Ford Bellevue to explain the concerns and proposed a solution of a full refund and cancellation of the contract. They kept telling me that the vehicle was 10 years old and because of that they would not be able to do much about it. I mentioned to them that I did not want the vehicle because it represented a big threat for me and I felt really unsafe driving it. I had to wait around 2 hours in order to get a response from them, the best solution they came up with was to fix the brakes and not even refill the transmission fluid and fix the transmission. They say that if the car was sold as an ‘as-is’ car there was not much that they could do about it, and that "we don't know when is going to break that's the reason we sell the car as-is." The vehicle was not sold 'as-is' and I have a photo of the Dealer Warranty statement on the Buyers Guide posted on the car, with the car with the vehicle make and model and VIN Number. They claimed that the vehicle went through a safety inspection, however there still an uncomplete recall, brakes issue, and transmission issue only after 2 weeks of purchasing the vehicle. This is three major safety concerns that was not mentioned prior to purchasing the vehicle. I do not trust what they claim. At this point, I am really upset and displeased with the service, lies, and lack of caring about my safety the manager at AutoNation had. How can you refuse to honor the dealer warranty and try to claim that the car is marked as an ‘as-is’, so that you guys will not respond for the damages or my safety when it has not even been a month since buying the car? How can you claim that this car was safe to drive when there are three major concerns that has been diagnosed? My proposed solution is to receive a full refund and to have the contract canceled. I do not feel safe operating a vehicle that has three major safety failures after two weeks of having purchased it. These three issues are known, but I wonder what other issues that I do not know about? These issues are not cosmetic or superficial. These are three major concerns that are present and can lead to a car accident or even worse a deadly road casualty.

I bought my 2012 Nissan Murano on February 6, 2022 at AutoNation Ford Bellevue. Through this letter I want to manifest how disappointed and discontent I am with my experience with your business. At the same time, I want to make clear that I would like to return this car for a full refund which includes my down payment and cancellation the contract with AutoNation at Ford Bellevue. As a driver, I don't feel safe operating this vehicle. In less than two weeks, the car has already presented three major safety issues. One of the brake lines is broken, there is a major leak in the transmission of the car, and there is a recall that has not been fixed yet. The day I bought the car they told me it went through a 15-point safety inspection test and that the car was fine to drive. On top of that, they assured me that they took care of all the recalls the car had and there were no issues with the vehicle. According to the dealership, the only remaining issues are cosmetic and the front two fog lights that were not working at the time. On the Nissan website, there is still an unresolved recall that has not been completed yet. On Sunday February 20, 2022 the vehicle's emergency parking light and traction control light turned on. In order to look for a solution I went by an O'Reilly Parts store and the store associate who helped us mentioned that the vehicle didn't have any brake fluid and it was unsafe to operate. We scheduled an appointment with a mechanic to check our car on Wednesday February 23, 2022 and after looking at it, he found a severed brake line on the left rear side and a major leak on the transmission of the vehicle. According to him, the vehicle is in unsafe conditions and could fail at any moment, either because the transmission will fail due to lack of fluid or the brakes would not respond because of the severed brake line. At this point I had to drive with big uncertainty to AutoNation Ford Bellevue to explain the concerns and proposed a solution of a full refund and cancellation of the contract. I mentioned to them that I did not want the vehicle because it represented a big threat for me and I felt really unsafe driving it. I had to wait around 2 hours in order to get a response from them, the best solution they came up with was to fix the brakes and not even refill the transmission fluid and fix the transmission. They say that if the car was sold as an ‘as-is’ car there was not much that they could do about it, and that "we don't know when is going to break that's the reason we sell the car as-is." The vehicle was not sold 'as-is' and I have a photo of the Dealer Warranty statement on the Buyers Guide posted on the car, with the car with the vehicle make and model and VIN Number. They claimed that the vehicle went through a safety inspection, however there still an uncomplete recall, brakes issue, and transmission issue only after 2 weeks of purchasing the vehicle. This is three major safety concerns that was not mentioned prior to purchasing the vehicle. I do not trust what they claim. At this point, I am really upset and displeased with the service, lies, and lack of caring about my safety the manager at AutoNation had. How can you refuse to honor the dealer warranty and try to claim that the car is marked as an ‘as-is’, so that you guys will not respond for the damages or my safety when it has not even been a month since buying the car? How can you claim that this car was safe to drive when there are three major concerns that has been diagnosed? My proposed solution is to receive a full refund and to have the contract canceled. I do not feel safe operating a vehicle that has three major safety failures after two weeks of having purchased it. These three issues are known, but I wonder what other issues that I do not know about? These issues are not cosmetic or superficial. These are three major concerns that are present and can lead to a car accident or even worse a deadly road casualty.

Paul in the service department and the whole service writing crew took great care of my 03 Excursion when I needed a last minute service. Being from out of town I needed service before going back home the next day. If I'm ever in the area again and in need of care for my rig, I'll call Paul.

Honest sales people and no trickery when it comes to the F&I Department!

Working with Michael at AutoNation was the absolute best experience I have had at a dealership and service center. I would give a 10 out of 5 stars if I could. I came in with a mustang (that would not start and had many issues) that was left to me from the passing of a family friend, that meant a great deal to me and my dad. Michael was both very professional and caring about my situation. He and his techs were able to get the car running, got it into great condition, and kept me up to date with any updates that came from the work. Pricing was more than fair and I cannot express my gratitude for the work these guys put into this car. Needless to say I would recommend the services of these guys to any family, friends, or ford owner. As much as I'm sure they are tired of seeing the mustang in their shop, I would definitely return if anything ever came up or needed to be done. Thank you Michael!

Was able to schedule an appointment online and get a quick confirmation. Personnel was professional and didn't try to over sell service. Taking both of my Ford vehicles here from now on.

Fantastic service from Steven Martin on my 2012 Ford Hybrid. Went in for an airbag recall, and ended up getting my 40k mile checkup at the same time. Steven was great, and even waited for me after closing hours so I could pick up same day. Car runs great, will definitely keep coming here for servicing.

Month ago first time in my life I walked away from a car dealership a happy customer. That's a totally different level of customer service. Thank you guys, and keep up the good work. Camaro ZL1 Sales Rep: Vlad WILL BE COMING BACK FOR SURE!

4 more trucks

I would like to thank Billy the Manager for his knowledge and great personality. Making my new vehicle purchase smooth and quick. And thanks to Matt for his kindness and his patience and hard work. Thanks guys!

I had an engine stall on the freeway with my ford hybrid, engine check light was on but later the same day its gone. I went to Autonation and met Josh B. Josh and his team did the best they could but could not find the cause. All the process was done with respect for my many questions and I appreciate it.

Great sales team. Very efficient and courteous through the sales process.

This is my first service and they had me in and out on the time frame they told me and were very helpful answering my questions.

Thank you Dominik Norman and staff finance for helping make a sound choice on my new ride! Thank you for everything!

Service was expensive. Did great work. Chased down part to fix broken window control switch. Thanks for that

Buying a used car is like buying a new car!

Didn't give me rental car when I first walked in but the service is great.

Great team at Autonation Ford of Bellevue! I can can’t on them to always deliver a great experience!

Love the auto nation experience. Very good with follow up. Tim is awesome. He was more excited about my car than me. He reached out every couple of weeks on the status of my car. They continue to follow up with me for any questions. Amazing customer experience. See the email below. Now that you've had your Mustang Mach-E AWD for a few days I wanted to check to see if I could help you with any additional questions or operating any of the features or technology. My job didn't end when you left the store, please know. I'm always available to help. You can reach me at 425-xxx.. Tim

Dealer or maybe just the service advisor wont honor the recall - door latch wont open in cold weather which I experienced. Service advisor Josh is providing inconsistent explanation of the recall issue: recall vs extended warranty, permanent vs intermittent failure, all weather vs cold weather etc etc. Availability for a schedule is more than a week. Drop off for service at their earliest schedule in the morning ~7:20ish am. In addition to recall, I have two other service request i.e. brake and noise. The noise maybe related to brakes. No update or call on status so I called around 4pm to get update. Service advisor informed me they need more time to keep vehicle to investigate the noise that is hard to reproduce and alluding to as if they where working on it. What they did not know is I have car monitoring/tracking system. Car was parked in parking and no movement or opening of doors for 24hrs. I called the next day pretending I do not know and asked if they have been driving the vehicle or even check the brake concerns. Advisor was not completely honest until I divulged that I have tracking system. I ended up just picking up my vehicle and not continue with any service. What is the point of sending me recall from ford and recall reminder from dealer with clear instructions how to avail and with description of issue if that will not be honored or I have to like prove that there is an issue and have debate as stated above? What is the point of scheduling ahed of time if vehicle service cannot start on same day? And why not be transparent and straight up honest on the actual status and worked being done on the vehicle and not be caught lying thanks to my tracking system.

One of the most professional experience that I’ve had in a long time.

Chris was great to work with and I felt made the buying experience easy and enjoyable. They only had one finance person working so took another 3 hours after we came to business terms to finish with the finance team. They really need to hire more people in that department so the customer experience is not diminished. There were also some repairs owed on the vehicle that the team could have been better about communicating on.

We had an overall good experience with the buying process; the sales department was easy to work with, so we did end up buying our truck from Autonation Ford Bellevue on December 27th, 2021. The problem ensued after the purchase. We traded in our old truck which had a payoff owed. I signed everything that day and left the vehicle and assumed it would follow proper channels, but it did not. 4 weeks after trading it in, I found out from my old lender that the old truck was never paid off and my payment was late. I started calling Bellevue Ford, I left 3 messages the first week, no one called me back. I started calling again last week, left 2 more messages and finally received a call back from Tina in Finance, she said she would have me an answer next day and low and behold 6 days later still nothing. It is now February 8th, 2022 and my truck is still not paid off. I've spoken to a manager twice and am being told they will get back to me. Still nothing. My biggest disappointment is the lack of follow through. Ironically, prior to buying the truck, they were calling us daily to get the sale made, but when a problem arises after they take our money, I can't get a call back to save my life! How we have been treated once they won our business tells us everything we need to know about how they actually value their customers. I am still on the hook to my old lender to pay the payment for a truck that I do not have anymore or my credit will be negatively affected. I am very disappointed in my experience with Autonation Ford Bellevue. Be aware when trading in a vehicle here, it's been over 6 weeks since the trade in and I am still waiting on a call back!

My experience with Hunter was amazing! Super respectful of my time, confident yet if he didn’t know the answer to my million questions he went and found it! Josh is also an amazing GM that I had the pleasure of working with as well! Communication was clear, worked as best he could with me given these crazy conditions in the auto world, and delivered excellent customer service. Recommending all those that are looking for a ford to go check out Bellevue ford!

During a recent purchase, I was in and out in less than 2 hours!!!

My experience with Hunter was amazing! Super respectful of my time, confident yet if he didn’t know the answer to my million questions he went and found it! Josh is also an amazing GM that I had the pleasure of working with as well! Communication was clear, worked as best he could with me given these crazy conditions in the auto world, and delivered excellent customer service. Recommending all those that are looking for a ford to go check out Bellevue ford! Had to say bye to Shirley and hello to Gianna!

I was given a thorough explanation of what was happening with my car. I was carefully instructed to watch out for being taken advantage of and was kept in communication

I have been in for service twice with my new Transit. Both times the service advisor (same person) seemed at best totally indifferent, at worst actually annoyed about my presence. I assume the service was performed but both times the advisor was too busy to print and hand the work order or invoice. He assured me I would get an email with that document, but I haven't seen it yet (4 business days later). No one has been openly hostile so I suppose I'll add a star for that.

My salesman, Dominic, was fantastic! He listened to my needs and helped me find a car I was comfortable with. The finance department were also amazing. They made sure the car payments were within my budget. Overall a wonderful experience.

I brought my F350 in for a exhaust fluid system fault. My advisor Josh, kept my updated throughput the repair process. Upon completion, Josh advised me that a part had to be ordered to complete the repair. I appreciated him keeping me updated and the courteous way he answered my questions.

Service is very good in timely matter.

I worked with Steven Martin in service for my mustang gt. Truly a professional and helped me throughout my year of ownership. Work with him if you get the chance, he will figure out any problem no matter how much of a headache it is. Great service.

Staff were courteous and and quickly got me checked in for my service. Work was done quickly and in the estimated window shared with me. My complaint is with employees that work near the area where customers wait for the service to be completed. Customers are subjected to a constant flood of profanity as they banter back and forth. Very unprofessional. I’ve experienced the same behavior both times I’ve waited for service to be completed.

Great! They replaced a squeaky gas pedal on my newish Ford for free.

Staff were friendly, and requested oil change was done satisfactorily. All they need to do is quote accurate times and not move people ahead of you just because they are in a hurry. When I drop off at 8:10am, and they quote 1h30min, I understand that is approximate. When I check in at 9:50a and you tell me it will be ready by 10a, great. Unfortunately, I finally received my vehicle back at 10:35a (probably would have been much later had I not been standing right in the front of the desk waiting.. If they had quoted accurately, I could have made adjustments to my schedule, but no, you bumped another vehicle ahead of me because they were in a hurry, even though I had an appointment.

Great experience. Sales person was helpful, had all the information about the truck that I bought, great at test-drives and purchase. Strongly recommened

George was very responsive and did some investigative leg work to earn our business. While it’s a poor time to purchase a new car given Supply Chain shortages, the highest inflation rate since 1982, and zero buyer negotiating power, we were satisfied with our experience. Also, Demereay (D) on the paperwork side was professional and pleasant, getting us in and out and on the road in our new car!

They didnt go the extra mile, they went the extra 2 miles, cordial, helpful and plain great.

Quick turn around despite my goof up on scheduled time.

Top notch mechanics and service. The attention to detail and communication is 10/10. Thanks to Micheal at the service desk for keeping me in the loop on each stage of parts availability and installation. Thanks to Ford's master mechanic Randy for going through every aspect of my Focus RS to ensure it's running at peak performance.

Had a great experience buying my first car in the US with Ford Autonation Bellevue. The team was extremely helpful and it was a great experience building the mach1 together with Vlad and Billy. Vlad, my representative was really helpful all the time, through out the process. Happy with the sales experience and happy with my new Mach1.

Josh Benjamin is hands down the best service manager I've ever had. He relates to me as a customer, describes the problems clearly and always treats me fairly. I really appreciate the service I get at Bellevue Ford.

I had an excellent experience at AutoNation Ford Bellevue. Tim S. was very attentive and made the process very comfortable. He and the sales team went beyond what I expected. I am very happy with my vehicle and the experience I had at this dealership.

Second service for my Ford Ranger (that I bought elsewhere) and I received excellent service, explanation of what to expect, including information about my service contract. Very helpful and professional. Service was done in a reasonable amount of time on a Friday afternoon.

Friendly service. Very slow checkout. On Multi point checkup, they said they checked rear lighting but the left break light is out. I wonder what else they checked that they really didn't.

I took my Focus in for 35k mile service. The mechanic called me with an update and estimate and did not try and sell me services that I didn't need. I was pleased with the service and responsiveness.

Just wanted to know if the timing belt was replaced on a car before buying, 2 weeks of calling daily and each time being told "oh let me find out and call you back in 20 minutes!". Spoiler: never got a call back. The first man I spoke to in the selling department was also pretty shady, so maybe for the best I didn't get to buy that car

It was pretty fast. Had an appointment at 4pm in the evening. No extra charges apart from the regular 7500 miles service for my mustang.

The staff at Autonation are professional and helpful.

I had just had my 30k service performed here on my 2019 Ford and weeks later I had to bring it back to FORD AUTONATION BELLEVUE because now the engine light was on. They called me the next day to tell me that I had serious engine problems and might need a new engine. I called every week to follow up on the progress of the work and they never answered the call or returned my voicemails. Every time I went into the location they told me either Steven was in a meeting or had already gone home. I called every week and left a voicemail for over 6 weeks with no update. During this entire time, I received calls from the sales manager (I think his name was Dan) over 12 times a day including holidays and weekends. This is after I already expressed I wasn't interested in a new vehicle. This dealer claimed they had no loaners whatsoever and were just too busy to get to working or even looking at my vehicle. I went and spoke to the mechanics and they told me they were so slow that they hadn't had any cars come in and had nothing to do. Why wouldn't this dealer work on my vehicle I do not know. I support my family by working and without my vehicle for this time I went into debt. I ended up having AAA tow my vehicle from this location to sound ford in Renton where they diagnosed it in under an hour and said it was just a small leak and ended up fixing it two hours later. I am absolutely astounded by the unprofessionalism of Steven, the entire service department at this location, and the sales manager Dan.

Made an appointment to look at a vehicle they assured me they had in stock. Drive all the way there to find out it was sold yesterday, the same day I made an appointment. That is fine, they are in the business of sales. I get it. However, they could have let me know before I drove to Bellevue. Thanks for nothing. Buying elsewhere.

***edit: Just reviewing my receipt for the oil change. They charged me for 15 quarts of oil in a truck that only takes 13 quarts, including the capacity of the oil filter per the Ford manual. Use caution when dealing with them and review your bill before you pay them. I have tried calling a few times to get a refund for the over charged amount, but they NEVER answer the phone… or if they do the girl answering the phone says service advisor is with a customer but she will have him call back, which never happens.*** Slow service department. I had an appointment for the first oil change on my new truck. It took two hours… no other services such as tire rotation or anything, just an oil change with an appointment.

Thanks Paul for getting my van in for service in a timely manner. And thanks to Josh for knowing and sharing info on my vehicle. That makes you my service department of choice.

This is a great team of people to work with. I talked to almost every dealership in the region and Ford Bellevue was the one I chose to buy the top trim truck from. Their prices, communications, customer care etc are all top notch.

Enjoyed a great experience. Josh and his team are top notch and made us all feel welcome and cared for.

They've usually been all good, fast, and friendly with me for service, with a nice lounge with Wi-Fi!

The 5/5 is for the sales man, Alex for the sale transaction once bronco was delivered. He is very nice and informative, promptly answered calls and emails, and helped me take delivery of new Bronco at MSRP. Thanks Alex! I will state up to delivery there were some frustrations with communication. I unfortunately was unable to get email answered regarding status or vehicle. I attempted no less than 5 times, including calls and google messaging service they had. I received more emails to review them, then to get a hold of an agent. I write this so other than may be in the same boat know the experience. My situation may be unique as the salesman I originally working with at time of order does not work there anymore. That being said, if you aren’t able to get they anyone I do recommend Alex as he was able to get me straightened up after being the only one to answer and return my calls! At the end of the day I am happy with the sales exchange I received. Thanks Alex! Addendum Unfortunately contact after sale is lacking. After review emails were completed then no more contact. Waiting 30 days for email response, sent a ping and still no response.

Very professional, low pressure sales.

Tim and the team were very attentive to the trade in of our vehicle and our new purchase. I would definitely recommend Tim if you decide to buy from Autonation Ford.

I had a great experience buying a car from here. Tim was so helpful during the whole process, and always gave us fantastic service. I highly recommend this dealership!

Why is no one wearing a mask in this place???!!! I went in for a simple service appointment. Ok, Paul, who helped me with my appointment did mask up when I came in. I wanted to wait for my car to be done. We expected 1 hour and I had work to do. The inside of the place looked like 2016. Not one person, sales manger, no one, in the facility had a mask on in the enclosed space. I did not feel like it would be responsible to stay there with my mom on the way to visit for Christmas. This place does not welcome customers with any kind of responsibility.

Excellent experience buying my Ford Mustang Mach-E premium from the dealership, they were supportive throughout the process and the buying process was frictionless. During delivery they kept me upto date with all the info requested and were prompt in their responses. They were also one of the few dealerships not charging additional markups on the MachE's which is highly appreciated. The only two points of improvement that would make this excellent experience perfect would be: I hope they send you frequent updates regarding your car order from front instead of you having to request it, they make it easier to communicate with your personal dealership representative over the phone.

My first time in after a recent purchase, and really had a nice experience. I worked with Mike, who was super friendly, let me ask a ton of questions, and explained what I should expect going forward. Great experience and will definitely go back for regular and continued service needs. I've since returned for regular maintenance and the service was again superb. Mike helped me again and another gentleman by the name of Steve jumped in when Mike was busy with another customer. Steve and Mike both did a terrific job of explaining what had just been done to my truck and what to expect in the next 100-150 miles of driving. Couldn't ask for a better experience...these guys are outstanding!

Josh and Spencer in service department are the best!! Thanks guys

Our pick up and turnover was enjoyable.

Good, Service,Nice place.

The worst service center experience I've ever had. Not only did they have my vehicle for 2 months, it was constantly delayed due to the technicians constant call outs, two weeks worth. There were daily excuses for why it was not done after that. Then when the transmission was finally in, they messed up software wiring and postponed pick up further. This location is in Bellevue, I'm in Portland. I spent weeks not knowing what day I had to drive 7 hours round trip. Then when I finally got it back, I had it for 4 days before I realized they didn't put the splash guard back on it. Steve tried to say it didn't come with one. Don't you think as a professional he would have mentioned this vital piece that is needed to cover the transmission they just put in? It did come with one because I personally saw it the week before drop off when I installed a bolt. STAY AWAY FROM THIS SERVICE CENTER!

Purchased a 2017 Ford Escape through autonation with a 90 day warranty. There was an issue with the compression and I had to get a part replaced, a part that I know only costs about $200. They kept my car for 10 days and charged me $1000, for only an hour of work on the car (Now I believe the service rates are about $185 an hour). My warranty should have covered this! my car broke down 6 times prior to my appointment. The lack of communication of the staff at this location combined with the natural exploitation of a car dealership totals out to almost a complete scam. My car obviously had a problem when they sold it to me even though it was advertised as inspected and certified pre owned. Not to mention the way it feels to be treated as a young woman when you walk into a place like this, I received no details about the fix of my car and I had nothing written up to tell me or explain anything, the guys at the front desk seemed very surprised when I started openly discussing my car because they obviously thought that I (A woman) knew nothing about compression. The only reason my warranty didn't work was because the sales manager refused to contact the warranty people, he asked me to and even referred me but when I tried, they told me it needed to be done through the sales manager. Please take your money somewhere else and never buy a car through autonation!

great experience start to finish. there was exactly one ford escape on the lot when i arrived and i bought it within hours! tim was super friendly and helpful. the process was efficient and about as quick and painless as buying a car can be. the dealership is sparkling clean and comfortable. plenty of distance so no covid worries.

I was promised a refund for some service and they won’t return my calls

this was our 2nd time selling a vehicle to Ford Bellevue Autonation. it took longer this time. not the end of the world. the process took about two hours. Matthew chatted with us while we waited. He was nice. Our original contact, Chris, was busy. Chris was very good. Our big concern is that some of the employees were lax with masks. One representative, in particular, was without mask for extended periods of time. Perhaps an hour. He walked back and forth through the sales floor without a mask. He sat at his desk for a long time without a mask when he wasn't eating or drinking. I believe his name is George. He's the person who dealt with us in January when we sold our Mini to you. Overall, it was a good experience. We'd recommend you guys.

We had a fantastic experience purchasing our Ford Expedition. Tim was pleasant, accommodating, and not pushy one bit. Was my best car-purchasing experience.

I reached out to the dealership after my last service. I have not received a response. Yet I have received 3 emails requesting I leave feedback. My husband's truck needed service and we had to take it to another dealership because Auto Nation didn't respond to me. They worked to help me order my car and take care of issues from the manufacturer so a week later we bought a new truck for my husband. We felt they earned our loyalty. The way my car looked after the last service, I wanted to speak to someone about trust with future service. I really don't know where I'm supposed to go for service now. GT350 owners are not in the majority so it's harder to find dealerships with experienced technicians. I'm at a loss for words. I'm so tired of Ford's lack of quality builds and having to regularly dealer shop for customer service. I thought I had built a solid relationship with Auto Nation Ford of Bellevue. But I guess they don't want to service my car and my husband's truck??? I'm disappointed.

I reserved my 2021 Bronco Sasquatch on July 13th, 2020, through AutoNation Ford Bellevue. During that time, I was in touch with the GM (Joshua) and was later assigned to Chris Rollman in sales. From the beginning, Chris was super communicative during the entire sales process including status updates on my Bronco production. He was very transparent about the transaction and confirmed on multiple occasions that I would be receiving my vehicle at MSRP despite other dealerships adding market adjustment due to limited production. Which brings me to today as I’ve had my vehicle two days now and cannot say enough good things about my vehicle and the entire sales process. Once the vehicle arrived, I was in/out in roughly 2 hours which included the wait time to get the vehicle prepped and ready to go. Overall, I am very satisfied with the entire staff at AutoNation Ford Bellevue for making my purchase experience relatively easy and satisfactory.

My Ford Edge Sport was just serviced by Ford AutoNation in Bellevue! Paul (Service) and his team have my vehicle running better than ever. Paul provided regular updates and really worked hard to get the parts that were needed. Thank you Paul and Ford AutoNation!

I had a great experience buying a used 2017 Ford Explorer from AutoNation in Bellevue!

I was impressed by my service coordinators helpfulness by ordering me a lift ride home to Renton since yall don't have a service shuttle or loaners. . also the day after I had picked up my car I had trouble n was on side of road the guys there had me on 3 way with a couple different people and we got my prob figured out pretty easily.....thank you service team you guys ROCK!!!! Clint Fahey...

Be sure to check the date on the tires and battery, because less than 6 hours after pulling out of the lot, one of the 11 year old tires literally exploded, and after a month I'm still waiting for reimbursement from the dealership for just one tire despite needing to buy an entire set. The battery was also nearly 8 years old and setting it up to a battery tester showed it had at most a week of life left. Good thing I tested it since I guess they didn't. Calling the dealership is like pulling teeth to get an answer out of anyone. And the sales rep who sold me the vehicle and said to contact him if I had an issues vanished as soon as I left the door. The truck hasn't been engulfed in flames nor any other issues, but you'd expect a dealership to at least properly maintain the cars themselves, since I had to spend $500+ on something the dealership should be responsible for.

Great staff. My first time buying a car in the States. They were very friendly and helped us understand all our payment options. The process was excellent the whole time. They DO NOT MARK UP their prices!

Shame on you AutoNation "Ford of Bellevue" for gouging your loyal customers! I have a 2016 Limited F150 purchased brand new with a Platinum Service Plan ($3800). Two tire pressure sensor faults ( 2 TEA PMS Sensors), outdated GPS maps, and 2 days after dropping the truck off for early bird service, I called the shop. Mike the service advisor quoted me $265.52 per tire for repairs. He explained that the batteries go 'bad' in these self contained sealed units after 4-5 years. He went on to explain that I should do all four and that the 'update' on the GPS maps would be $320.95 + Tx. Of Course, ZERO of this covered by my very expensive top of the line service plan because the units did not fail mechanically. It was the batteries.....and batteries aren't covered. He did admit that there was a 'gray' area in contract interpretation. But blamed that on FORD Manufacturing who said it was not covered after he put the part number into the computer. Off the phone with AutoNation, I called Big O Tires who was more than happy to replace all 4 sensors in the tires for $80 ea. or $320 +tx total. Off the phone with Big O, I called Ford Manufacturing co, They said the I didn't need AutoNation to do the GPS map update. They said I could simply hook the truck up to WIFI and do it myself in seconds for free. Which I ended up doing. Off the phone with Ford Manufacturing, I called AutoNation back and explained to Mike what I had found. It took Mike approximately 10 minutes to 'Check with his parts guys' and call me back with a comparable $80 price per tire on the tire sensors. He said that he would 'give me a deal' by matching the price Big O had given me...But that I had to do all 4. He mentioned that these were OEM parts and not the cheapies the others install. He had nothing to say about the GPS map update. I authorized the repairs. It honestly seems like the wild west with the prices the Service Advisors are quoting....Especially in lieu of revenue lost to covid over the last 1.5 years. Like most services, prices have sky rocketed, and we the people pay and pay and say nothing. We should stand together and not let this happen. The sell us expensive vehicles with expensive 'peace of mind' service contracts with 'ambiguity at best' in a service plan I was sold and told was the bumper to bumper 'worry free' up to 75,000 mi. I'm currently at 38,00 mi and feel so betrayed, I want to sell it. But that wouldn't help us either. Used car prices are up 38% from a year ago. Any takers? WOW!

My husband bought a Ford Escape from this dealer 7 years ago and got duped into spending thousands on 7-year 100k-mile Premium Maintenance Plan which suppose to cover all maintenance needs including brakes, shocks, 30k, 60k and more. However, over the years they never did any of those required service other than oil changes. When we got suspicious at year 6 and asked for 60k service to be done, we were told our vehicle didn't need it and those traditional 60k service doesn't apply to newer model vehicles. We are not auto technicians and took their words as truth. However, as soon as our 7-year maintenance plan expired, we took our car in for oil change. We were given a long list of 60k service list quoted at $1800+. We were furious. AutoNation did not give us a good answer why we were denied 60k service when it was covered by the plan other than the lady who denied our service has left the company. We tried to negotiate with them and they just flatly ignored us. and refused to make things right. I just want everybody to know that this business is a crook and doesn't honor its commitment. Never trust them and never do business with them. It will save you money. Lesson learned!

They were very helpful in setting up an appointment to come look at a car. Once there, Chris rollman was very knowledgeable about the car I was interested in and took the time to explain each button and how everything worked. He then made sure he was giving me the best deal possible on the car.

Excellent Customer Service

Ease of finding a service appointment when I needed it, service was quick, efficient, and was completed on time.

Matt was my salesperson and he was extremely communicative and helpful when trying to find me the model and trim that I wanted. He is fast to respond and was able to answer all of my questions very clearly. Josh worked with me on the financing, and he very kindly and quickly chased down a bunch of questions for me after the fact and stepped in to ensure that things moved as quickly as possible.

Mike from Bellevue Ford was sooo kind and really fast with his service! He knew the problem I had, and got me in the same day for service!

Mike from Bellevue Ford was sooo kind and really fast with his service! He knew the problem I had, and got me in the same day for service!

Great service and fabulous customer care!

I found Steve at customer service to be easy to work with and very knowledgeable about service needs.

Excellent service! I am always well taken care of by advisor Paul Heinzpeter and his team.

Matt was awesome he made the shopping and buying experience great. He even pointed me toward a car I hadn?t seen (ended up being the one I bought). Brandon was terrific at explaining the finance and payment options. Overall everyone made this an easy laid back buying experience.

Quick, efficient service that corrected the problem! Thank you.

They did an outstanding job. Very efficient and timely.

We purchased a 2016 ford expedition with about 80,000 miles on it. Overall the car seemed to be worth what they were asking for it and it had all the features and options we were looking for.Overall the actual buying process was painless and no real pressure to purchase a bunch of warranty. About 3 weeks into owning the car a transmission warning light came on, it was still under the dealership short period warranty that they provided so it went right back in to get checked out. They dont offer loaners but initially offered us a low coast rental which we declined (about $50 a day if I remember correctly). It took them a week to diagnose the issue, something I had already done in about 15 minutes by pulling the fault codes, I could of even given them a list of what issues cause the codes and what the fixes are, worst case you need a new torque converter which is what they said ours ended up being. It was another week for them to get approval to pay for repairs by the warranty company, at which point they offered us another rental paid for by the warranty, as they said repairs would be about 4 days I declined as we had other options for driving. Repairs ended up taking almost two weeks, not 4 days, communication with them was not great and I was constantly phoning for updates when they missed deadlines they gave me, also their phone systems sucks and most of the time it would go to voicemail and then they almost never called you back. On a friday I spoke to the service advisor and she stated that the car would be ready for me tuesday to pick up and they would call me on monday to confirm (they are about an hour drive from home so wanted to be sure it was ready) Come monday no call (big surprise) I called tuesday morning and they confirmed the car was ready so we headed out to pick it up. This was supposed to be fully covered by warranty but when I got to the dealership they gave me an invoice with a balance due of about $180, I questioned this as it gave no breakdown of what the fee was for, they thought it might be for a transmission service (that they just rebuilt under warranty) they were not sure and could not ask the service advisor I had been working with as she no longer worked at the dealership. As they could not explain what the fee was for and that they had the car in service longer than we had owned it, they waived the fee. I was also a little surprised to see that they did not wash or detail the car even though they had it for so long. We have only put about 200 miles on the car since the work was done but so far all appears to be fine with the repair. We are headed to spokane this weekend and will see how it does on that trip.

Used several times since they are easier to get appointments versus other Ford dealers in the area. Good facility and good service.

Service experience is always excellent. Paul is an excellent service advisor.

Sales person and staff were great so helpful in what we were looking for .

They were quick and took the time to figure out what was going on with my vehicle and made the fix.

Josh is a great service advisor. Communicates well.

The service advisor, Paul, was easy to work with and very professional. He was straight forward with me and I appreciated that.

Repair done on a timely basis. Great service. Will use them again.

Swung by to get car serviced to repair leaking tail light. Left car for few hours to get diagnosed and then a few days to wait for them to order the tail light to get replaced. Fairly painless process but expensive part for a tail light. Not covered under warranty. My vehicle was a corporate vehicle so repair bill went to company.

Friendly expertise service.

Tim at Auto Nation Ford of Bellevue took care of my needs and found me the vehicle I wanted at the price I asked for. Brandon handle the closing documents in a timely manor and again with me the customer answered any questions I had.

This is my first experience with AutoNation and probably will be my next one too. Tim Stakkestad helped me to finalize the deal over email and moved the car from California to Washington before I paid a single penny. He was very passionate and energetic over email and in person, I had a great chat with him about books while waiting for all the paperwork to be prepared. He is very easy to work with and even found a secret rebate for me on the delivery day! That absolutely blow my mind and was the best news I heard since pandemic. The second best news was the previous day he emailed me that my car arrived. Brandon Anderson, the financial manager, was also very nice guy who guided me to sign all the paperwork. Previously my purchase experience elsewhere usually lead to some numeric errors or hidden charges in this step, not here. All numbers were the numbers we agreed on, no surprises or no hidden charges. Overall, this is the best purchase experience I ever had so far. None of the sales techniques that make you feel extremely uncomfortable exist here. I was treated as customer and I can feel they truly care about my whole experience instead of trying to maximize profit.

The service center is second to none. Paul, especially, from time to really help me understand what needed to be don?t to my F150. Sales were great too-I bought my truck 2.5 years ago. I would say the lady in finance was extremely pushy and could not take no for an answer. She soured my buying experience but if since gotten over it.

The salesperson we worked with was very knowledgeable and professional but friendly too.

Timely service. Welcoming staff. Very thorough. Facility was very clean and I felt safe at all times.

I would recommend ASHLEY at AutoNation and ERIK the mechanic. I had a problem with my car stemming from an accident almost 2 years ago, when it was "fixed" at Service King they fixed it with faulty parts and forgot to include the sensors even though I brought it back multiple times (over the course of nearly 2 years I dealt with 5 managers over there) AS WELL AS bringing it to AutoNation multiple times complaining my sensors weren't working. NO ONE took me seriously, it was a waste of time. I blame it on these multiple men at both locations that think this woman doesn't know anything about her own car. 🙄 Not wanting to give up, I brought it in again to AutoNation and thank goodness I got Ashley on my case...she's been angel who helped solve my problem with Erik who went through line item by line item like a super sleuth to figure out the sensors were never installed! So 7 useless service men later (5 at Service King and 2 at AutoNation), I was FINALLY taken seriously but a woman. Go figure. Thank you Ashley and Erik!!!

Paul Hinzpeter was awesome. Came in to get a brake inspection and he was able to get fit me in with new front brakes and alignment. Best service. Staff is amazing. Would like to say thank you to the whole team there at Autonation Ford Bellevue!!! 5 Stars ⭐️

Very prompt, friendly, and helpful service. Everything at Bellevue Ford was sparkling clean. All the employees were kind, friendly, and helpful. We were going to wait for our vehicle, but offered to give us a ride to shops or to our house.

I have been a customer at the dealership for purchases, service and parts for 30 years. Hmmm, that’s a long time. In almost every case the experience has been a pleasure even when the news concerning my vehicle was less than optimal. This last service was tough to manage. Replacement part was back ordered and when received the new part was defective. My vehicle sat for weeks and eventually was repaired. It was a rough experience for me with the wait and confusion and for Josh in service in keeping a vehicle for so long. Sometimes, things are tough and I don’t feel the circumstances deserves a rating other than satisfactory. Things should have moved along quicker and communication could have been better. I’m sure as history has shown experience and expectations will meet up and I’ll continue as a loyal happy customer. Appreciate the work and service at Bellevue Ford AutoNation.

Don't go around this dealer if your car broke, two weeks ago on Wednesday my diesel van broke and I towed it to them, I talk to Steve (service advisor) and he told me they will check my car tomorrow but it took 4 business days to tell me what's wrong with my car and he gave me a quote around $2300 before tax and I said ok. Then after he passed it to Ashley (service advisor) and she called me and said he gave you a wrong quote, and it is going to be around $3200 with tax and I said no problem. After two weeks I go there to pickup my car and she put a bill in front of me about $4680 and when I complained she took of $600 but still I paid $800 more than what they told me if I new it will cost me that much I never took my car there.They just rip-off you.

The service rep. Josh was very courteous and thorough. Despite a long waiting time retrieving the vehicle, it was quite pleasant. Waiting area was clean and well equipped to provide different drinks and the WIFI was easily accessible with good speed. The only thing the dealership did not provided was a car wash like some of the other car makers do. Buit the experience was very pleasant nevertheless.

We always receive outstanding service from our advisor Paul and Chad the service manager.

I echo Ryan Nelson’s previous response here. Paul is one of the reasons - the top reason - we keep coming back to Auto Nation Ford of Bellevue. To paraphrase the Allstate commercial, you’re in good hands with Paul. My daughter continues to have her car serviced here because of Paul, driving all the way from Bremerton to do so. All the staff we have encountered at Ford of Bellevue over the years are/ have been kind and helpful; the entire team overall gets a 5 out of 5 rating ... but mostly Paul.

Excellent customer service, free coffee and water. Very clean environment while sitting on the wait area.

Paul Hinzpeter is the guy to see at Bellevue Ford if you need your vehicle serviced. He was so incredibly knowledgeable and helpful. He stayed in constant contact with me, let me know exactly what was going on with my truck and was nothing but polite and professional the entire time. Paul made my visit to Bellevue Ford the best interaction I've ever had at any dealership. I look forward to bringing my vehicle to him again for my next service. Thank you Paul for all of your hard work, you are truly appreciated!!!

Very time conscious even though there were a few extra things I asked them to do. Everyone is very courteous and friendly.

Great service and great people. The dealership was clean and inviting.

Great service by Service Rep Paul !!!!!!!!!!!!!!!

I was a bit disappointed in my first service experience. 1 item that is really a problem was not fixed even though it is under warranty. Another item that was not a warranty issue, paint scratches that needed to be buffed out, was not done very well. The service advisor told me they couldn't them anymore. They are all still there. Otherwise, the service advisor was courteous and I appreciated the Lyft ride home. I didn't know that they would provide a ride back too.

We just purchased a used ford expedition, the whole experience was pretty painless and finance had none of the usual pressures to up sell. Not sure if I am sold on the no haggle price but it did make the whole process pretty quick, no running back and forth to a manager. My only complaint is the car only had one key and it is going to cost over $200 to get a second one, kinda would have been nice if they had included a second key.

My sales person was great. The new Mustang Mach-e is fantastic! Other than that, there was some significant misinformation given to me that could have cost me thousands. I was talked into a lease and I inquired if I would still be eligible for the federal tax credit. I was definitively told yes! Then after getting home with the vehicle, I did my own research and found this information to be false. If I had not discovered this myself, I would have been out $7500 with no recourse. Also, on my second visit (to fix this mistake), I was given a signed document saying that I was getting a $10,000 refund, only to get a call minutes later on my drive home saying that was a mistake by the finance department and that no refund would be coming. The management didn't seem to care about any of this. I do, however, remain thankful for the efforts and outreach of my sales person.

Excellent service! Drop off was super fast, provided lyft home and back. Everything was completed smoothly and on time.

Second time I have had to take my F150 into this Ford dealer more than once because they didn?t find the problem. The first time it was the powertrain issue. I had to find the tsb after multiple trips. This time it wa a coolant link that is hard to detect. I told them about the location, why it wouldn?t leak under pressure, offered up a video showing the issue. They ignored me, couldn?t find it, added dye and the next day I found it leaking from the exact spot that indicates the $5 o ring failure I told them to check IS the problem. Bottom line - if you can?t trust a dealer to listen to your issue AND they can?t find well known issues on their flagship F150, why would you go there? The leak should have been simple to fix, a softball, to earn back trust. They blew it.

Josh in the service department is fantastic. Great listener, thorough and explains things very well. Couldn't be happier with the experience.

Thy go the extra mile to get the job completed

Took my f-150 for speed sensor replacement, great service!!

Friendly professional service

We are moving and sold our car to AN Ford Bellevue. We worked with Brandon, the process was smooth and efficient. I really enjoyed his personality (efficient, friendly, and not salesy), I would absolutely recommend working with him. I'm sure the rest of the team is great but he was our one point person (another thing I appreciated it). We were in and out in about an hour, check in hand.

Did not feel like a priority customer. Drove to had repairs done and nothing was completed. Was expecting a call notifying me that parts were not in stock but no call. Waited 8hrs.

Long-time customer on my 3rd leased F-150. As always, excellent customer service. Friendly, professional and knowledgeable. Service department is very attentive to getting it right the first time.

We did not buy our navigator from Bellevue AutoNation because they could not find the car we wanted. How ever they have done all of our service on the car we did purchase and they do an excellent job. The woman that help me yesterday when I was there was great they could not find the reservation I had made but she turned on a dime and got me another time that morning. Had Lyft pick me up and take me home and she called two hours later and they came and pick me up and took me back to the dealership. They did a great job on my service

The worst experience ever with the service department. I was trying to fix a warranty issue on my 2019 Ford Explorer platinum. They don?t care about costumers and just spending the time to have you come back an fourth. If you have a ford and needs service try to avoid this dealer as much as possible

Service only for a year-old vehicle. Easy drop off and retrieval, friendly, attentive, and professional staff made for an experience that exceeded expectations.

Selling our car was a pleasant experience! What a surprise...we will be back

From phone scheduling to greeting to timeliness of service to pickup and payment all was excellent.

We had to wait for our oil change service to be done as we live about 20 miles from the dealer. Ashley was able to get us in and out in under 2 hours - quicker than expected!

Paul is awesome! He explains things at my level (non-technical) and is very helpful. Thank you Paul!

Went in to get oil changed and knew my tires were wearing out, Jerome found cracks in my tire walls and made it an easy process finding the right replacement tires and got them installed the same day.

I purchased a ?18 firs escape working with Mike Allen. I had an excellent experience, He was straightforward and really easy to work with. Their financial guy was also personable, not pushy and easy to purchase my vehicle with. Highly recommend based on my experience.

Amazing customer service! Friendly and accommodating staff! Exceeded my expectations in every way!

I was fortunate. When calling for information, a man named Brandon answered. From there a relationship of mutual respect developed allowing me to purchase a used car that was just right for my needs. Abdi, the financial manager, then helped me create an ideal service plan for the next 3 yrs. All in all, everyone at AutoNation Bellevue was friendly, welcoming me by name every time I entered the bright open spaces of their showroom.

I recently purchased a Ford Certified vehicle (Ford F—150) at AutoNation Ford in Bellevue. The experience was outstanding and my wife and I felt very comfortable choosing from the available inventory that our Fleet Manager Matthew Stockton offered us. Once we decided on the potential vehicle, Matthew was so kind and allowed us to think about the purchase and inspect the vehicle the next day during daylight. After we decided to move ahead with the purchase transaction, we worked with Abdi Hussein on the financial transaction. This was another highlight of our visit at the AutoNation dealership. Abdi was professional, courteous and most of all supportive of out financial needs. Overall I would highly recommend for anyone looking to purchase a new or used vehicle to give AutoNation Ford Bellevue the opportunity to serve them.

Unequivocally, worst customer service experience I have had in 35 years on this earth. Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life. Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to… 1. Tell me I need to get X, Y, Z after markets parts and only those parts 2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k? 3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest 4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”) 5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment 6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation 7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing. If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊

Autonation was very helpful in finding the right car for my needs and budget, and I never once felt pressured. I have had my car serviced a couple of times and Steve, the team lead, had been the best thing that ever happened to me. He has fought for me to get work done fast and taken care of my needs better then I could have ever imagined. He is the reason I will always recommend Autonation.

Their service is excellent, or at least, my service provider (Paul) is.

As car dealers go...this was a pretty nice experience. They were able to program my key without me having to come back again and again.

if yo are in a hurry for your service I'm not so sure. I had to call and find out if my was even ready after 6 hours!

Horribly disorganized.Had two vehicles that were "sold from underneath the salesman " prior to our appointment, which caused a scramble and debate on getting a comparable car. Had already filled out the Ford Motor credit application online, and then had to do a second one for a credit union because the applications couldn't be joined. The finance manager moved us out very quickly though. I assumed that a dealership in Bellevue would have the process more dialed in. Plus the staff barely had their facemasks properly worn, nor asked the cuss to do so either.I was asked if I intended to use their service department for maintenance, and that would be a firm NO!

Outstanding group of salesmen. Brandon was very helpful and went out of his way to obtain a dealer trade. Something that no other dealership wanted to do. Brandon and his team made the car buying process easy and stress free

Mehran took time to go through the process of trading in and showing me the car I am interested in. He took care of the paperwork diligently. He was courteous, patient to answer my questions. Abdi took care of the finance paperwork in a very organized manner. Both of them together made my shopping process hassle-free.

A Our service representative Ashley did a great job with our service appointment yesterday. The COVID-19 protocols they have in place are 5 star!

Great service but no loaner provided every other car manufacturer does these days

The sales manager is very friendly and all the prices are reasonable below market.

Sells management is friendly. The prices are very reasonable compared to market

Auto Nation is a great dealership when purchasing or getting service on your vehicle. Very courteous and friendly service agents and sales people. I've had great service for my vehicle going on 4 yrs! Give them a try ))

Brandon was awesome and the entire team I worked with to purchase the car made the whole thing seamless and easy.

I bought a used vehicle that had some cosmetic issues in two place , one of which was in definite need of being fixed. I was promised that both issues would be fixed. I got two quotes from where I live, both seemed extremely high. I sent these quotes to the salesman that had sold me the vehicle plus pictures of the two issues needing fixed. I said I would even bring it there but we needed to make arrangements as to when so I could get time off work...no response on that. Called about tags & plates for the vehicle talked to a different sales person that said he would text the original salesperson and he would get back to me. This has been at least 2 weeks and no response. I am frustrated and angry that I just keep getting blown off after promises were made and yet little to no effort has been made to get this taken care of. I bought the vehicle in August , I think it's time something should get done and quit blowing off your customers . Wendy Stokes

Most expensive oil change ever, ridiculous

Recently purchased a certified pre owned vehicle. Salesman would not answer my questions or give me the information for CPO until after we purchased. Finance rep kept trying to upsellus after both my wife and I told them not interested numerous times. Alesman would not talk to my wife but only at her through me. Missing spare key even though they I part of CPO. With credit scores of over 800 and already knowing the exact vehicle we wanted, still took almost 4 hours. Would not have bought there if we weren't in need do to a recent accedent

We've never purchased a car out of state before, since my daughter wanted a red Audi A5 cabriolet which didn't appear often for sale. After a few months searching, we found one that we wanted at Autonation Bellevue Ford in Washington. We've bought a car from Autonation before here locally and we've been extremely happy with the professionalism and meticulous customer care. We felt safe to contact Autonation Bellevue Ford inquiring this RED A5. Michael Allen was our contact, we texted and got all the information, extremely professional and hard working. Autonation has one price thing which is good and bad, we wanted to negotiate because this RED car is $3k over any black one in CA with the same condition, but the price only drop if they don't sell in 30 days or so. We didn't want to take a chance to wait. We didn't want to buy an Audi with one key and no wind deflector for the convertible since this is one owner car, it should have everything that came with the car originally. Michael didn't want to let the deal fail due to the extra key and wind deflector, he made sure we have both before we drive up to get the car. We had an A8L to trade in, Autonation did give us a fair trade in value which we're happy with and the amazing thing is they would let us to drop off the trade in locally at Autonation Honda of Fremont and the people here had been amazing, Vince was the manager that let us to sign papers and dropping off the trade in. Everything went smoothly, so we didn't have to drive 900 miles up and 900 miles down, kudos to Autonation. We booked the flight and Michael actually picked us up at the airport, how much customer care can you get more than that. We should take one star off the review due to the finance department didn't make up their minds on if they should collect the tax and the license to register the car for us, yes, we had to paid the tax and license and then on the day of picking up the car, they decided not to do it because it's a cash deal, so we had to pay for tax and license here at DMV but we had to come back because we didn't have the title of the car. The finance manager Craig New (and where did he get the 10.3% tax to collect from us?) should know what he wanted to do with the deal like this. Yes, the refund check and title was Fedex to us a week later, but it's just sloppy and inconvenient for us IMO. What happened if we don't have the extra cash for tax and license when we try to register in CA and why do they have courtesy taking cashier check in CA and not registering for customer? . Anyhow, Autonation is a great auto dealer network IMHO. It was a beautiful drive back to CA.

Very incompetent. I had a scheduled Oil change with an oil change package I bought through Ford, and the service rep completely ignored it and tried to offer me over $1,000 in services I did not need. After about 15 minutes of him staring at his computer not talking he had to call for help just to be told it’s a plain oil change package with just an oil change and tire rotation. Once everything was finally excepted my “scheduled” oil change took over two hours and I never received a phone call upon completion. Even when I got there to pick up my truck it still took 20 minutes because the service rep disappeared and one of the other four people sitting there doing nothing couldn’t close me out.

Autonation Ford Bellevue is the best place I have taken my truck for service, and the location couldn?t be more convenient from where I am currently living in Bellevue. Steven Martin is my go to guy there, and is a natural at customer service. He?s very personable and goes out of his way to make sure you get out of their as quick as possible and has provided me with a rental F150 or Ranger on longer services since I use my truck daily for work. Thanks Steve!

ONE OF THE BEST DEALRSHIPS I'VE EVER HAD MY SPORT TRAC SERVICED AT. THE ADVISORS ARE COMMUNCATIVE, LIVE UP TO DUE TIMES, AND ARE ON THE MONEY QUOTED! I WILL ALWAYS HAVE MY FORDS AND MOUNTAINEER THERE.

It?s the go-to place for my car service. Very convenient, you can schedule the service appointment online. And the staff is very nice and professional.

We have worked with Josh for over 20 years at 3 different dealerships and multiple cars 🚗, and his guidance as an advisor always provides us peace of mind and safe reliable transportation.

Get service. Great customer service, real nice people

I find the service organization to be very professional, knowledgeable, and willing to help! I would give them all a 10 ⭐️ rating. Thank you all for your kind support! Jeanette Lawrence

By far the best customer service experience I’ve encountered! Buying a car can be intimidating but these guys made me feel at ease and exceeded every expectation! Tim Stakkestad and the entire staff should be commended and rewarded for their outstanding efforts!

I can only speak to the service department at AutoNation Ford Bellevue. What I can say about the department is that they are lucky to have Paul Hinzpeter on their staff. He is the only service contact I work with and he treats me like family. Always communicates clearly and helps me understand what needs to happen with my truck. Paul always finds a way to work around my schedule. Highly recommend Paul for his hard work, kindness, and attention to detail.

I had to come in multiple times for the same repair. Car came back to me dirty and with their tools. Advisor does not even check up on mechanic's work to see if it was completed before delivering car to me. All was under warranty and still got terrible service. Avoid!

It was simple. I came to this car lot for a specific car. I drove the car. Satisfied. I bought the car. Process was smooth. Sales staff is stellar. This dealership demonstrates professionalism and most importantly for me, proper Covid protocol.

Went for warranty service for new Shelby Cobra Mustang purchased 3 months prior from Bill Pierre Ford. Took it to Autonation Bellevue Ford, since closer to our home. A Pre Collision Sensor Light came on, held with a plastic bracket behind the bumper to detect potential hazards. Bracket cracked. They stated vehicle involved in collision and would not cover of the repair. There is no damage to my car anywhere, flawless, paid $125k for this vehicle. Bottom line, unethical staff, called Bill Pierre Ford, they knew about this existing issue and stated no problem, they will repair our car under warranty. Stay clear of Bellevue Ford Autonation. Thank you Bill Pierre Ford for your ethics, Raj and Nina Johal, Bellevue, Washington.

Purchased a 2015 Porsche Boxster from them. Car was nicely priced and in great condition. No haggle pricing made for an easy experience and the price set was right at the best deal KBB estimates you can get. Was treated quite well. Nicely done AutoNation!

We were very happy with Mike Allen and our experience at AutoNation.

Courteous, on time and reasonably priced service - What more could you ask for ?

These guys have come back stronger and better than ever. Bought my 27th new ford in 2016 and our 28th new Ford today from Auto Nation Ford of Bellevue. Great Team to work with. Hope to be getting my 29th (new Ford Bronco) from Auto Nation Ford of Bellevue mid 2021. Tim S, Abdi and Boden B. Went out of their way to make sure our experience was not only easy it was even fun. Thanks Guys JTL Federal Way

Paul (service advisor) was super helpful and friendly. Quickly addressed my concerns and took care of my car with no problem.

I was told it was ready. It was but when I got in the engine light was still on. They reset it and I got back in and the ligth was still on. They were very responsive and rescheduled me to bring it back in again the following week. Driving home across the I90 bridge I noticed the hood shaking. I pulled over and they had not latched the hood. Scary. My customer service rep - Ashley - was amazing, but the service people and their work was not.

Timely, competent, well priced, friendly, good auto selection.

Very pleased with the entire buying process. The car needs a warranty repair so I do not yet have the car to drive.

Paul was amazing he kept in contact with me and kept me updated during the time when my car was in service. Great attitude full energy. all the other people were great too. Thank you all, Brian was amazing too:)

It took me just about 2 hours to buy a new vehicle. I did a test drive, got a good discount, and bought it.

I always have great service at Ford of Bellevue. Josh has helped take care of my 2012 focus fo a long time.!

Josh did a great job in keeping me updated on progress of repairs. Also he made sure that I was given the right sized loner car during the process.

Jerome was professional, courteous, and prompt. This was our first visit, and we will continue to do business with AutoNation Ford.

Paul is a great service manager with whom I've worked previously. He is professional, accurate as to length of service and cost estimates. He goes above and beyond.

My husband and I had our 2013 Toyota Prius 4 evaluated here to see how much they would offer us on trade-in. We worked with Ivan and his two managers, Trevor and Starr. They were all top notch! All of them were masked up whenever they talked to us and they kept us well informed about what they were doing and how long things would take. They came back with an offer a few thousand dollars higher than the other dealerships we took it to. We didn't even have to negotiate on price with them. That alone is worth 5 stars right there.. If possible I'd give them 10 stars for their professionalism, and, generosity, general caring for our comfort. We accepted their offer and they cut us a check an hour later. Near the beginning of the process, Trevor told us that he'd have Ivan give us a ride home if the sale went through. I was floored as I've never been treated this well by any dealership. Ivan came out near the end and said that company policy prevented him from giving us a ride home, but that they were calling us an Uber. He said they were going to cover the cost. I can't think of a single thing they could improve on.

Always a very pleasant experience. Would recommend it to everyone.

Two of two experiences were very bad. 1. Regular interval service (12,000 miles) Had a screw in my tire, and asked that they plug the tire. They said they could not, and then tried to sell me $1,000 set of new tires (only 12k on current set). Rolled over to Les Schwab, and they plugged my tire for free, said it was no problem and no liability. 2. Regular interval service (17,000 miles). Was told the wait would be 45 minutes, 2 hours later, I grew impatient and went back to service desk. The guy that checked me in was gone, and the guy that was there said I would just have to wait for him. 20 minutes later, I finally got my car. Left the dealership and later realized my engine light was still on. I called to ask if I could swing by so they could plug the ODB reader into the ODB link. Then if it is something that just needs to be reset, cool, but if not, then I would make an appointment to come back. No can do said the "customer (dis)service department". I went up the street to Ford Kirkland at lunch. What a welcome difference. Happened to notice that there were no fingerprints in the dust under the hood... like nobody touched anything topside under the hood. I made an appointment to have my car serviced a second time in under 40 miles because I was left with ZERO confidence that this dealership did anything other than change my oil. Oh, and they did not get the brake pad measurement correct, either. I take my car to do HPDE days at a local road racing course. I go through brake pads and they are ready to be changed, but the service tech said that they were still over 6 mm... which I guess is not technically a lie if you are talking about length (sigh). I will never have my car serviced at AutoNation Ford Bellevue again, and I will never buy another car from this dealership. I strongly recommend you follow suit.

The service department @ Ford of Bellevue never disappoints. The waiting area was clean, and spaced for social distancing without being sparse and uncomfortable. My vehicle was done on time, and the service advisors are always friendly and informative.

Very professional and quick service. Clean environment to wait on your car.

great service,friendly get the job done

I had some after market work done on my Raptor, yet Josh was able to continue to work to find a solution that resolved the issue caused by the after-market work. His persistence and expertise was very much appreciated. Autonation Ford Bellevue will be the only team that works on my truck.

Ford should end their franchise with auto nation. Very unorganized and dishonest. Not all people using face covers as required in Washington state. Appointment was at 10:15 in morning. 25,000 mile service. Checked three minor things. Didn’t start main service until next day. Did not call me with price to fix three extra items. Starting to call for service appointment at 8 in morning days before. Called 8 times thru day. Got to person at 4:45 to make appointment. I have owned several fords thru the years. I now own a 150 truck and a suv. I have used several dealers for service. This dealer is not good and I will never use them again.

Friendly. Terry took care of all my automotive service issues.

I am now needing to rely on the dealer for maintenance for my new-to-me 2006 Ford Escape. Paul H has provided confidence that he understands my position, that he cares to support me and that I can rely on excellent service and honest advice. I'm grateful.

The mark of a good service department is nothing goes wrong. The mark of a GREAT service department, is that when something goes wrong, they make it right. A whole truckload of things went wrong during my trip to AutoNation Ford Bellevue's service department, only one of them was the service department's fault (hence the four stars instead of five). Nonetheless, they made -everything- right. We will definitely make this our Service home from now on.

Good service had info gave me car fax very nice to meet a car dealership that had cars for sale it was a sunday purchase

I purchased a Ford Raptor through AutoNation Bellevue, the salesperson was great. The Finance guy is a total Flake, once I left the doors he has been zero help. Over 50 phone calls, never answer or returned calls. They Financed me through BECU which I wouldn’t wish on my worst enemy! Talked me into gap that was twice the price yet same coverage of my credit union and now making it almost impossible to get my refund on it because nobody involved with finance will return phone calls! Spoke with the general manager and he seems to be helpful BUT at this point I wouldn’t recommend purchasing a vehicle through autonation pretty much just because the guys in the financing department don’t care about helping anyone but themselves.

Tim was awesome at Bellevue Ford. He went out of his way to help accommodate my time.

Over the top service; charges for unnecessary items. I should have asked! 50,000 mile service is just a sham to sell useless additives and Clorox spray and $30 to rotate tires when Discount does that for free -really! Caveat Emptier

Friendly and Honest Sales team. They went the extra mile to get our paper work through on a new Ford Transit Connect Wagon. Other dealerships wouldn't work with the banks, but I appreciated the whole staff working to get our family into our next vehicle. 🤙🏼

I took my Expedition in at the scheduled time for an oil change and found the experience frustrating and doubtful I will return. I was told it would be a 2 or 3 hour service. After 3 hours I called to see if my car was ready. No one answered the phone the first time. I called 10 minutes later in reached the service desk. My Techican was not there was told he would call me back in a few minutes. 30 minutes later I had to call back and talked to the tech. It seemed he forgot to return my call. When I picked up my car, there were charges that should have been explained to me prior (Clorox cleaning). Lastly, I had a low tire pressure alert that had been going off when I brought my car in and had told the tech also the driver rear tire was noticeably low. On the call the tech told me the tire alert system was broken and a $250 part which I decided to postpone fixing. I noticed The driver rear tire had not been filled. That makes me question the oil change actually occurred. The tech was polite but I question if I will return for any service or sales from Autonation Ford of Bellevue.

Matthew was great to work with. He listened to our needs that we expressed and met them all! It was a very low key sale, no pressure at all. The finance office worked fast and efficiently to get us on our way. I would definately deal with Auto Nation again!

A sincere thanks to the desk service for helping and advising me in my maintenance car process !

This was a terrific experience! Aleks and Travis really went out of their way to get us the exact car that we were looking for. They found a car that was in pristine condition and had the car shipped up from California and made sure we were informed of the process along the way. Can't say enough about the customer service here! Danny the finance manager was also wonderful! It wasn't your typical experience -- Danny made us feel like family and we genuinely felt that he cared about us. He helped us select a few additional items that we felt were important to us but he wasn't pushy about it. Danny made it seem that he was in our corner and he made the process as easy as possible. So a huge "Thank You" to Danny, Aleks and Travis! They made us have a wonderful experience!!!

Another job well done!! Steve Martin takes the time to make sure I understand what?s going on with my vehicle, and what type of servicing it needs. Gets it done in a timely fashion and I?m out the door! Thanks Steve!!

Even in these trying times, they go the extra mile to make sure that same excellent service is available. I had a strange problem with my Explorer Sport and they were able to quickly determine and correct the issue, explained everything they did to get me back on the road in short order. they even apologized for not being able to return the vehicle washed and gave me a coupon for a free car wash. Their adherence to distancing guidelines is exemplary. I highly recommend them for any service needs for your Ford. Awesome dealership

Good price, fast and good service I will recommend this dealership to all of my family and friends.i will definitely come back

was upset when I entered the service area not one person greeted me. had to look at someone that was just chatting with other coworkers, for help. He found who I was suppose to be with and shouted to them and said I was here. I was told it was going to take a couple of hours so I walked to the post office when I was there I got a call that it was done he was nice on the phone told me no hurry. It was nice only took like 30 mins. When I got back the guy was nice, I got in my car and the service light was on he didn't know what this meant I have a mazda 3 but took it upon himself to find out and fixed it. He made me feel comfortable and that is what made my day better.

My battery died in my 2017 Ford Explorer. We are in stay at home order in WA until May 4. I arranged for Roadside Assistance to pick up my Explorer at home and tow it to Ford Auto Nation in Bellevue. I worked with Frank in service in Bellevue to arrange for repairs and for the return of my vehicle to our home. Frank was amazing to work with from the first call. Once my Explorer arrived at Ford, Frank took over and stayed in constant communication with me on the inspection and some recall work that needed to be done. I also asked for full service of the vehicle including and oil change. The battery ended up having a bad cell and required replacement. Frank communicated in detail the diagnosis process and in a way that way very easy to understand. They only had my Explorer for a day. They disenfected the inside of the vehicle after the services were completed. I asked if they could arrange to have my Explorer returned back to my home and he said absolutely without hesitation. They called with an eta and dropped the vehicle off in my driveway and called to inform me it had arrived. I am very impressed with the entire service from start to finish. Frank is my contact now for as long as I have my Explore. Thank you, Frank!

What a great and stress-free experience amidst such an unsettling time. As an essential worker with a lease turn-in, I found myself in the tough situation of needing to purchase a vehicle right away. With no local support or follow-up from local dealerships (near Vancouver, WA) I reached out on a whim to Autonation Ford in Bellevue based on their inventory and online pricing. So glad that I did. Not only was the price and finance rate great but every employee from Tim Stakkestad in Sales to Daniel Portela in Finance, and finally to Joshua Marshalek the General Manager was incredibly gracious, grateful, and engaging. Give them a chance to earn your business. I do not believe you will regret it.

Predatory practices, con artists and overall dishonest company Update! These snake oil salesman emailed me multiple times asking if I’d want to trade in my beautiful fusion I bought last year and try to sell me another one. I understand this may be common practice among dealerships But the “field manager” emailed me multiple times asking this and every time I said no. It took me saying “I’d never sell my car to you” for them to finally stop. I’m amazed these people can sleep at night knowing thier one notch above IRS scammers

Was very disappointed today when my son and I went and check out a Fiesta because of the 0% for 84 months. Researched their website, liked the price of the vehicle, the rebates, and the financing. Read the small print on their website for the special financing and nowhere did it say that you could not combine the rebates with the special financing until the salesman said you understand you don't get both. I showed him on their website all the condition's it listed. After the salesman made several trips to the sales manager the manager came out and ask what the problem was. I explained and showed him their website didn't state you couldn't combine, he said, what do you want me to do about it, I can't even bring it up on the website! Funny because my phone worked just fine to bring it up. I then asked him is that the best you can because it was obviously their error, he said yep! And I said that's to bad and left.

Obtained service during the COVID-19 crisis after developing confidence in the wisdom of visiting. Good evidence of healthy practices being used. I stayed in the visitor area after checking my car in. Highly attentive service team provided careful, detailed review of work items and costs. Work was complete faster than anticipated. Price was fair. I'm happy to have a Ford in significant part because i can get it serviced here.

I had a great experience and I?d recommend going to the dealership if your looking for a new car

Moved from another local Ford dealership to these guys and found them exponentially better in terms of friendliness, knowledge, care of my vehicle, and cost. They went above and beyond to help me and understand the problems I've had with the other dealer. Thank you Autonation Ford Bellevue!

Brought truck in for an oil change and a sensor issue, but determined that some gaskets had failed. They did a great job repairing and replacing the unknown issues.

Purchased my Ford in December and they made the buying process painless and easy! Recently had my first service completed at the dealership and they were thorough and timely. Great experience.

Moved from another local Ford dealership to these guys and found them exponentially better in terms of friendliness, knowledge, care of my vehicle, and cost. They went above and beyond to help me and understand the problems I've had with the other dealer. Thank you, Autonation Ford Bellevue!

Had a very good service experience at this dealership including the atmosphere. Was under warranty so I was towed into Autonation when parts on my transmission failed in my Edge. Was handled quickly and efficiently. The Service Tech reviewed my warranty covereage, arranged a loaner car and had me waiting in a very nice waiting area before I knew it. They called me to tell me which parts were failing and let me know that one part was on back order for a month. Yikes! They instead petitioned Ford for permisison to replace the entire transmission rather than wait for the part. This is why I like Ford. They do the right thing. When I picked up the vehical the process took all of 10 minutes (including waiting in line) and I was able to chat with the Mechanic about what went wrong and what he has been seeing in vehicals with the same make and model year as mine. Sometimes these are known issues. I really felt like there was NO wheeling and dealing and got complete transparency from the team. Very happy and when it comes time to purchasing a new vehical in a few years I will like choose this dealership.

I am assuming the quality of repairs are 5-star, but I just picked up my vehicle yesterday so only time will tell.

Steve Martin is a true caring professional service advisor who aims to go above and beyond for his customers. We are very appreciative for all that Steve does for us including follow up with status reports to make the experience enjoyable. It's like he's part of the family. Thank you, John Cysewski

Great service. "Josh" in the service department is knowledgeable and efficient. "Brian" in management of the service department has been my contact for many years. He is knowledgeable and efficient . Both of these people are honest and treat me as a valued customer.

Service completed in a timely manner. Very thorough and knowledgeable.

When I called AutoNation, Matthais Armitage answered the telephone and from that point forward his support was outstanding! AutoNation did not have the particular Explorer I wanted and Matthais tracked the car and took care of all the details in getting the car to the dealership. When I picked up the car, Matthias spent several hours with me introducing me to all the ?new? technology features of the car. I am 77 years old and Matthias was so polite and professional and PATIENT! The General Manager was also very helpful particularly with the pricing of the car. My overall experience was outstanding.

With Bellevue AutoNation, my car's work is always done on time and with efficiency!

I had no idea that the AutoNation Certified Pre-Owned process was so thorough! They detailed the 2015 Ford Fusion I bought to such an incredible level that it looked factory direct, other than the wear on the drivers side carpet. The previous owner took care of it obviously - but even under the hood was literally spotless. It didn't hurt that I bought it for $700 less than Kelly Blue Book (the price stated when buying from a private seller), and unlike a private seller, they wouldn't have given it a $300 detailing, changed the oil, replaced the back break pads, and put on FOUR BRAND NEW TIRES. Tim in sales was awesome, the facility was fantastic, the no-negotiating price tag took most of the stress out of it - and the price was somehow better than I could have found on the private market. Also, they showed me the CarFax up front before purchase, without having to ask for it. This help me verify that this wasn't a Fleet Car with Alamo or something (CarFax told me the previous owner was a private owner, and there was only one owner) and called out the minor accident it was involved it ( small dent in right front bumper, no evidence of it post-repair) . The transparency with Ford of Bellevue (AutoNation) was pretty awesome, I was completely surprised by it, and it was far more than you would expect from a private seller. Lastly, they have a 5 day fully guaranteed no-questions-asked refund policy!! And gave a free 90 day warranty and the huge parts, such as the engine and transmission. Unbelievable. I was a die-hard buyer from a private seller only. But with all the guarantees AutoNation gives (and I sound like a commercial for them) I'll probably never go private seller again for a used car.

Had my Ford F-150 in for oil change and recall notice. Left my truck and received a ride to work which was greatly appreciated. Late in the day I got a phone call saying they had to keep truck overnight, which they knew in advance and did not tell me which required a trip back to the service dept. They did get me into a rental, so I could get home. Around 1:30 the next day I called and they said the truck was ready. I picked up my truck around 5pm and left, then noticed the reminder sticker was not updated, oil sensor not reset, tires not pressurized, fluids not topped off, which made me question if oil was changed?!! I returned to the service department and they said oil was changed and looked at the oil on the dipstick and said see the color? It’s full and was changed. Note my truck is less than 2 years old and oil is changed frequently so I wouldn’t expect it to be that dirty. I have no faith the oil was changed nor tires rotated. So disappointed there was no quality check to ensure my truck was serviced properly. Regarding the recall fix on doors...I noticed the next day both of my mirrors were vibrating and distracting my driving. I pulled over and closed my mirrors and they popped very loudly and did not close. I then pushed the button again and they closed and then opened them and they reset or aligned and no more mirror vibration. Sigh...Ford should have known this and tested the mirrors before returning to me. Again Ford should have quality checked their work. I should be able to trust a service department to complete quality work. Guess I need to find another Ford service center as I paid for extended service. Sigh, such an inconvenience.

work done on time and for the amount quoted

I'm your customer and I came for just oil change yesterday. My an appointment 10:40am and I came on time 10:15am my car done 1:41pm and I think its ok, but you guys charge me around $81.00 and thats too much just for oil change! I am not happy at all.

I had called 2 other Ford Dealerships in the area for a oil change, and they didn't have any open spots for over a month, or didn't answer the phone during business hours. I had purchased my last 3 cars from another Ford dealership in the area, and they still couldn't find time in the schedule to fit me in. The Ford of Bellevue got me in for an oil change within 3 days and gave me the best customer service. I had an amazing experience with everyone I made contact with. I will continue to take my vehicles to this location, knowing that my car is in great hands and gave me incredible customer service.

I had called 2 other Ford Dealerships in the area for a oil change, and they didn't have any open spots for over a month, or didn't answer the phone during business hours. I had purchased my last 3 cars from another Ford dealership in the area, and they still couldn't find time in the schedule to fit me in. The Ford of Bellevue got me in for an oil change within 3 days and gave me the best customer service. I had an amazing experience with everyone I made contact with. I will continue to take my vehicles to this location, knowing that my car is in great hands and gave me incredible customer service.

Everyone was great and treated us like family. Would buy from them again.

Went in two years ago to test drive a car after confirming with an agent on the phone. When I showed up, the car "was already sold". Well, thank you for wasting two hours of my time, definitely not buying anything there and not working with people who pull tricks like this. Then made a mistake of giving them a try for scheduled maintenance. They wanted to charge $270 for, essentially, an oil change plus tire rotation. Got out of there and went to another reputable shop and got it done for $75. Highly encourage everyone to avoid this place.

Excellent service and follow up - Steve was great!

wonderful used car at a good price. easy and helpful staff. found them on internet, Tim the contact person. I couldn't be happier.

DANGER! SCAM ALERT!! The service center cheated me of $800 for a 30,000 mile service where they flushed engine coolant, transmission fluid, power steering fluid, brake fluids that in the owners manual say should be done after 100,000 miles.

DANGER! SCAM ALERT!! The service center cheated me of $800 for a 30,000 mile service where they flushed engine coolant, transmission fluid, power steering fluid, brake fluids that in the owners manual say should be done after 100,000 miles.

Very polite and no pressure on you to buy anything. Everything is crystal clear and there is no hidden fees. However they emphasized to have their warranty plan but you can ignore it.

Friendly, efficient staff and a clean comfortable waiting area in service department. Arrived for recall service and was processed right away. They also informed me of an addition update available that I was not aware of. They quoted me a two hour wait, but had me on my way in just under an hour.

Friendly and efficient staff. Clean, comfortable waiting area with complimentary coffee and bottled water, free WiFi and a large TV. I went in for a recall and was informed there was also an update I wasn't even aware of. I was quoted a two hour wait but they had me out of there in just under an hour.

I've been coming to this dealer for service for over four years and they are quick to check you in, explain what you need or more importantly, what you don't need; and get you out the door as quickly as possible. Always very professional and friendly service

Frank in service was great. I waited for my vehicle and he kept me informed as to the progress.

George made the car buying process enjoyable and hassle free. I recommend everyone to Autonation Ford in Bellevue for their car needs.

I drove home from aa new battery installed and drove 4 miles and i had a flat tire and you checked the tires were fine

We purchased a used 2016 Ford Edge. The purchase price was fair but they also added a few things that made the deal great. They added 4 new tires, front and rear alignment, new battery and painted the rims. The car was like new. After a month the check engine light came on. They fixed the issue quickly and for free. Our salesman Tim was awesome and very easy to work with. I highly recommend going to AutoNation Ford of Bellevue for used or new car purchases.

We purchased a used 2016 Ford Edge. The purchase price was fair but they also added a few things that made the deal great. They added 4 new tires, front and rear alignment, new battery and painted the rims. The car was like new. After a month the check engine light came on. They fixed the issue quickly and for free. Our salesman Tim was awesome and very easy to work with. I highly recommend going to AutoNation Ford of Bellevue for used or new car purchases.

They took my assumptions first , then looked out inventory and offered me 3 cars. Then let me drive all of them. They never pushed me to buy any of them, thus I left dealership to make my decision. They followed up politely

I went to AutoNation as I thought one could trust a dealership repair location. Great customer service until my complaint focused on the fact they failed to diagnose leaking antifreeze fluid from "around the timing belt". Three visits to AutoNation, Bellevue, WA. Over 5k in repairs and still have original problem. Dropped the vehicle off at shop opening on a Friday. I expected, based of prior visits that I would receive a call by midday with an update. Nothing. Two calls to check on vehicle (late in the day) no return call. Canceled long scheduled visit with friends, wait for info on status. Called again Saturday morning and had to leave a message. Finally received call late on Saturday. MY service adviser was "off all weekend, your car won't be worked on until Monday" Long story shortened. I never received another call from AutoNation. From Friday to Wednesday. I received ONE call. That is the kind of service you can expect if you do all their recommendations, trust them, spend thousands on so-called repairs. non of which solved anything. Don't walk, don't run, don't even come near to the service department of AutoNation of Bellevue, WA.

Fantastic people, no pressure. Just information and options for my vehicle needs.

Now typically I would have put this as a 2 or 3 out of 5 stars, but I have to say Mathias and Craig real hard to win my business. Post having a pretty bad start to the negotiations. I will say I am only giving this a plus rating because of the hard work and dedication of both Mathias and his manager, far beyond my better judgement. The Good - Mathias tried real hard to make the deal work, and find the right car. H - The car is really great, and a credit to Ford (2020 Explorer, 4x4) - Mathias and the management have offered to try and sweeten that final blow of price by finance, by offering several incentives to help with our relocation to the area. The Bad - Travis messed us around and missed elements of the checks and balances set out by his group, like not giving me the price we both agreed to and signed (which to get we had to 'prove Travis said this' with a copy of the paperwork we both signed) as well as several pieces of work done that significantly slowed down our process, like credit checks and asking simple things like total amount willing to put down as deposit. - Leading up to the visit it was clear none of the managers or sales staff talked to one another, I had 3 different sales staff and 2 different managers borderline harass me leading up to the deal. From calling hourly or emailing over one another to beg for the sale or offer something above or average what was only offered by another rep 30-40 minutes earlier. - I lost an entire day trying to get the deal, only at the end the 'Finance person' to try and throw another $300 on at the end, or more, and it was pretty clear she had zero empathy or compassion towards out situation. We tried to see if there was a better deal to be made, it generally felt very underhanded to do this at the end of an already long day, having spent 6+ hours in the building going back and forth on paperwork. Ironically now she is messaging us saying 'we' didn't fill out the paperwork correctly (which she counter checked several times?) to say we owe her more time. No thanks! Generally? I would say don't waste too much time here, they can either do the deal they said (and signed!) or they cannot. Remember Seattle and Bellevue have a lot of alternative options.

My car always runs better after I take it in for services.

Very courteous and attentive to my needs. I was in a hurry to catch a flight.

Everyone at the dealership was approachable and friendly. Our salesperson, Daniel listened to what we we needed and made relevant suggestions. There was no pressure, no unnecessary up sell and they were extremely fair on the sales price and offered an exceptional value for my trade-in. Couldn?t be happier.

Worst service experience I’ve had in my long life. 1. 3+ hours to change oil and rotate tires 2. They couldn’t figure out how to reset my mileage minder for next oil Change 3. Checked oil after I left and was 3/4 quart down 4. Called general manger just to let them know. Was told they were on a call and would call right back. A week later, I’m still waiting...

I recently had my car serviced and my tablet was stolen when I reported it to the company , I received a call back and the response was " The mechanic's make to much money to steal"Not to mention while I was having my car serviced I purchased another vehicle. I am very disappointed with my experience.

Always professional service and professional customer service.

Great customer service while waiting for repairs.

My 2010 Ford Fusion Hybrid has experienced a failure of the Hybrid system such that the car will not use the electric motor hardly at all. Major result is that the mileage dropped from 37mpg to 24mpg. The dealer said they did not have the tools to diagnose the problem and could not fix it. They later reported that the internet was full of similar complaints from fusion owners. This is an issue that Ford Corporate should be addressing immediately.

Took my 2014 Ford Explorer to AutoNation Ford Bellevue to have a 60k mile service. Paul H. was who I worked with through the process and he was extremely helpful and insightful. No xxxxxxxx with him, did not feel that he was trying to get extra money out of me at all. If anything, it seemed like he was doing what he could to save me money while also doing what needed to be done in terms of repairs. Would definitely recommend working with him if you need a repair done.

Always a pleasure to have my car serviced at Autonation Ford Bellevue. They go above and beyond to take care of their customers!

Took my F-450 in for a normal oil change, which included a multi-point inspection. 1-week later, I had to take it to Bud Clary Ford in Ellensburg due to an unrelated issue. The repair work included the same multi-point inspection. However Bud Clary found, "Belts and tensioners badly worn -- alternator tensioner is about to break." Inspecting belts is part of the multi-point inspection. Obviously Bellevue Ford did not perform it. Bud Clary also found several lights were out. Again, part of the multi-point inspection that's easy to spot with little effort. Bellevue Ford simply didn't do the work they said they did. Clearly Bellevue Ford is charging for services that aren't performed. This is fraud. Steer clear of Bellevue Ford.

Daniel P did an amazing job! I wanted a very specific car and we found it and had it shipped in 30 minutes. Daniel had previous experience with Mercedes and made getting this AMG fast and informative. Great experience!

Dealerships have a hard time pleasing customer much less getting a good review. Most of us do not realise that the people working at autonation have to get up at four in the morning many times and leave after six in the afternoon. It's a hard job and they try their best to please their customers. Also this is a sales job, upselling is common in ALL dealerships or service departments - so why are people surprised? If someone tries to sell you something that you don't want then politely refuse. These guys have to deal with spoiled adult brats from the Seattle area all day long, I feel for them. My car wasn't purchased here nevertheless they have honoured the extended warranty without any qualms and have performed good work on it. It hasn't been perfect but when an issue comes up have the courage to bring it up instead of writing reviews that are childish or useless. My next car will be an F150 or Expedition and I will buy it from Ford Autonation - Bellevue.

I had a leak on the passenger side. They fixed it, although I think is a factory issue, I needed to pay the repair. The car has 29k miles and is a little over 3 years and has no warranty. Bad customer service. And did not explained and showed me clearly what was done to the car. Also, the car had 2 recalls, that didn?t sound good.

I highly recommend Frank Kilby in the service department. He provides great customer service.

Everything went fine. The shuttle driver was very nice.

We called and made specific requests about the car we wanted. We were called and told that the car was available. We arrived at the dealership and were told by the salesman that this was the car we had asked for. The window sticker was not in place when we saw the car. We test drove that car but not under conditions that would require use of the features we had specified. We were specifically told that the car had those features. We closed and drove off. Weeks later we tried to use the features and they were not on the car. The dealership would not help us in any way. Salesman lied. Dealership did not help.

They don?t budge on price. Not a penny less. Not a dollar more for my trade in. I liked Tim my sales man but he couldn?t get me anything. I got to charge my phone at his desk, that?s all that went my way. Still waiting on the second factory key, box link key, and code for the door.

We drove up to Bellevue all the way from Vancouver Washington and purchased a 2008 Toyota Tundra. Drove it home and the steering wheel started vibrating so took it to Les Schwab to have it checked out to find out that we were driving on unsafe rims. One rim was completely stuck on and all 4 need to be replaced. We contacted Tim, the sales person who talked to his boss Craig. Craig contacted Les Schwab. We called and called and finally got a hold of Craig who would not help us at all. They don’t care about the safety of their customers, they only care about money. No integrity. I would take your business elsewhere if I were you! Update 11/4/19: WORST CAR BUYING EXPERIENCE EVER! We ended up filing a complaint with the Better Business Bureau and the Attorney General. Josh, the General manager said they respond to every complaint, but as you can see from the photo I posted, they do not, because I just got this email from the BBB saying they tried contacting AutoNation multiple times with no response and are now closing the case as “NO RESPONSE”. If you like being lied to and ignored feel free to come to this dealership, otherwise steer clear of this company. Dishonest, NO integrity and all they care about is cutting corners to save a few bucks instead of making things right and the safety of their customers is NOT a priority! Then, they make you feel like they are doing you a favor by partially fixing the problem that shouldn’t have needed to be fixed in the first place. Just because you buy a vehicle “AS-IS”, does NOT mean you sell it in unsafe driving condition. The rims were bad and could have fallen off at any moment on our 3.5 hour drive home to Vancouver from Bellevue and when we told Craig about the problem, his response was, “I don’t know what you did with the truck from here to there.” Real caring response.

It took all day for a 2 hr job. For the repair on the fan, which took less that a hour. I was changed over $250 for labor, I left feeling rip off!

One of the worst customer experience related to my license registration. I cannot drive my vehicle because Autonation couldn't get my permanent license plate on time

Outstanding service. I love this place. Everyone is friendly. just got my 30k service done. Paul in service is amazing. He communicates with you the whole time, explains what is going to happen, how long it should take and how much it will be before they get started. they're fast, efficient and do good quality work. this is one of the reasons I have become a "Ford person".

I had a great experience with my service advisor Joe. He was great about keeping me updated about my Edge and was very helpful when it came to dealing with my warranty. I would highly recommend!

Bellevue Ford staff are always a pleasure to deal with. They do quality work and are quick to give you updates while you wait.

AMAZING!!!!!! I was working with another dealership to get the new 2020 Ford Explorer platinum edition for over 2 months. I called to see what this dealership was able to do and in less than 2 days, I had my car. Matt, Travis and Josh worked together and Matt traveled 7 hours back and forth to get my car the following day. I’ve never seen such dedication in my life. Thank you so much for the hard work because I now own the best car out there!!! I would recommend this dealership in a heartbeat.

Although I had good experience scheduling the oil change and regular maintenance for my F150, I had a not acceptable experience during the drop-off and check-in with the Service Advisor not giving me his attention. During the check-in, the service advisor asked me if I only needed oil change, and I explained to him that I also needed them verifying other two issues. He literally did not care for what I was explaining, and I had the impression he was not even listening, but I hoped the request would be executed. At the end, when I went to pick up the truck, none of the additional asks were solved nor even explained. I left AutoNation Ford Bellevue very frustrated.. I though I was dealing with professional staff goaled on customer satisfaction, but that was not what I found. Maybe their focus is just selling new vehicles. By the way this is not the fist time I had bad experience on regular maintenance with Ford. Next time I will consider other brands, like GMC... perhaps is better than FORD and Autonation

I called AutoNation a few times last week to ask questions & arrange an appointment. I’m impressed with how quickly my calls get answered. Very professional staff! Really enjoyed working with Joe in the service department; he was cheerful and efficient.

Service Agent, Paul was great. Estimated time was right on the mark.

Took my 2019 Raptor in for service and Steve Martin took great care of me and the truck. Thanks!

After spending weeks searching for the right vehicle, AutoNation Ford of Bellevue listed the one for me. I called and initially spoke with the Internet Sales Manager Craig who was freindly and professional. He explained to me how to reserve the vehicle and set me up to meet with Daniel. Daniel is the easiest sales representative I have ever had the pleasure of working with. He was polite, non-pushy and was extremely honest and forthright about everything. He never pushed the purchase or down talked other dealerships I had stopped at. He and his partner Brandon even took extra care of me the next day after the purchase when I had more questions and they never once rushed me or were bothered by me. By far my best experience in car buying. Give them a chance they might surprise you.

After spending weeks searching for the right vehicle, AutoNation Ford of Bellevue listed the one for me. I called and initially spoke with the Internet Sales Manager Craig who was freindly and professional. He explained to me how to reserve the vehicle and set me up to meet with Daniel. Daniel is the easiest sales representative I have ever had the pleasure of working with. He was polite, non-pushy and was extremely honest and forthright about everything. He never pushed the purchase or down talked other dealerships I had stopped at. He and his partner Brandon even took extra care of me the next day after the purchase when I had more questions and they never once rushed me or were bothered by me. By far my best experience in car buying. Give them a chance they might surprise you.

Service was prompt and everyone was very friendly.

I responded to a safety recall notice in the mail. Scheduled an appointment after the Ford employee confirmed they knew the nature of the recall and what the service was regarding. I then dropped off the truck at the scheduled time and the service attendance again confirmed the reason for the visit. I requested an oil change at the same time since it was due, to combine the work in the same trip. Upon returning at the end of the day after the call that all work was complete, I proceed to the cashier only to learn that no parts were available for the safety recall work! Why did I bother coming in? I called to schedule the work and confirmed upon check in, yet nobody tells me the parts were not available until after I inconvenience my day with shuttles, etc, only to have to do it all over again whenever the parts do arrive. Terrible customer service and I will no longer go to Bellevue Ford. I will move my business to another branch; not sure that will improve things but it's infuriating to go through such a pointless process.

Had my Ford 150 serviced here and had great experience!

I took my car in for an oil change and recommended service items. Paul had the appropriate service items completed and called me when my car was ready. Paul was professional, knowledgeable and a joy to deal with. Tom.

First time I serviced my truck at this dealership. My service advisor Paul was great. He was easy to get ahold of and very clear in the description of needed work to be done. When I went to pick up my truck from the service it barely ran had to turn around and go back. It was late and I had to leave the truck over night. Paul immediately got me a loner car and early the next morning called me and told me what had happen. Good overall experience Dan

Quick and pleasant. Complete and on time.

DON'T not buy from this dealership. WORST EXPERIENCE EVER!! I bought a car 2 month ago and had some things to fix. I guess I was their customer just before I signed documents. They don't care about you. I am so mad!!

DON'T not buy from this dealership. WORST EXPERIENCE EVER!! I bought a car 2 month ago and had some things to fix. I guess I was their customer just before I signed documents. They don't care about you. I am so mad!!

The representative Paul and the shuttle are awesome. The repair person certainly are perfect.

Worst car buying experience to date. The good- Very good trade offer. Nice facility. Found a car I really like. The bad- One car had a broken convertible top, but a bought car I really liked that had expired oil change-almost 1k over and the car was very dirty. Waited forever. 4+ hours altogether at dealership. Finance Manager quit in middle of transaction. The ugly- the Finance Manager wrote two contracts, one for $2000 down, one without. I told him to destroy the one with $2000 down as the interest rate was amazing. He quit after submitting wrong paperwork. I still have the correct paperwork. I find out two weeks later that I owe $2000 to the dealership as it was submitted to my bank like that. There was no fixing it with the bank. The Finance Manager just quit, the Manager called to collect. Oh and the bank payoff from my trade in was not fully paid off until I paid it off. It accumulated interest while all of this was going on. Pretty mad. Salesman was nice, but was not familiar with BMW. Will a large dealership make this right? Not happy with the AutoNation experience, except on the trade value. Other than that, minor league.

Excellent and fast service. Called for last-minute appointment when my battery needed to be replaced immediately and they not only squeezed me in just a couple of hours later, they had me in and out in no time (including the oil change I also asked for). Paul was very nice, friendly and knowledgeable and kept me updated periodically the whole time I was waiting. He thoroughly explained everything I needed (and more importantly, what I didn't need) to have done. As a relatively new transplant to the PNW, I'm happy I found a close, reliable place for my car needs.

Terrible service. I had the money ready to purchase a vehicle and still the process took weeks jumping through countless unnecessary hoops to get through. The only person who has capable of doing anything was the GM and even he would take three or four calls before he would get back to me.

Air conditioned waiting room. Provided cold filtered water, fresh coffee, hot water. The bathrooms were very clean. Best of all, customer service made me feel at ease with everything. Brian Neckita, my service advisor, was very cordial and made sure I was informed of the process as he was able. Definitely coming back to Bellevue AutoNation in the future!

I highly recommend AutoNation Ford Bellevue they were so helpful when our car died over the weekend. They helped talk us through what to do, how to get it to the service dept, and when it was undrivable gave us time to figure out our next steps. Then when we decided to purchase a use car they were prompt and fast with the process. With young kids I appreciate it when people respect my time. I highly recommend them!

Steve really cared about the car and wanted to make sure that I got the best possible deal.

Made recall service appointment three weeks in advance to fit into my work schedule. Took time off and drove an hour each way to get to and from the appointment. Upon arrival for appointment was told that they couldn't perform the recall work. The software update from Ford wasn't available. The very next day I get a "Third Notice Recall Reminder" email from them to make an appointment for the recall work!

Great customer service, very friendly and helpful staff. My service was done right. Drop off and pickup was super easy.

The service is quite efficient. I really appreciate it.

I wanted to lease a 2019 Ford Edge ST, and Tim Stakkestad was extremely helpful from start to finish. When they didn't have the color I wanted on the lot, her personally went to another dealer to get the one I wanted.

Pete, the service rep who helped me was awesome. Informative, understanding and great to work with.

One of the tasks was to put a fame on the front license plate. The technician put the frame ON THE REAR LICENSE PLATE INSTEAD. THE BROKEN FRONT LICENSE PLATE IS STILL THERE.

Charles did an awesome job getting the parts and fixing up my trunk that got jammed. Now it should work fine with no issues.

Great customer service. I was in and out very quickly just like i wanted to be, thanks.

As if my initial review didn't sum it they reply with a request to call which I did imagine my surprise when I was in the same phone loop with the automated responses. I also find it insulting they couldn't pick up the phone and call me I am lead to believe Autonation believes their time is more valuable then mine. On top of that I had sent the general manager an email with my grievances prior to writing any review and imagine my shock when I recieved no response. Then after I posted my reviews I recieved an email from him apologizing and telling me he'd look into the following morning, that was Wednesday today is Saturday and guess what - you guessed it I haven't heard a thing. This place is an absolute joke and I regret everything about my purchase. Buyer beware

I was blown away by the service at AutoNation Ford Bellevue!

Great service and attention to detail! Prompt, on time, attentive. Checked out all aspects of car. Very thorough.

Had a recall on my vehicle. The parts replaced were not detailed in the notice I received for some reason, merely the potential of what would happen if not addressed. I was frustrated with this because the communication between the person who called about the appointment and what I was told when the true problem was found were not the same. The repairs took longer than I expected. None of this truly mattered because I was taken care of. I was given a rental for the days my vehicle was under repairs. Charles of Ford kept me well informed and updated throughout the process, including the day I actually needed it back he gave me status updates which took a load of stress of my mind - thank you for that Charles! Car purrs like a kitten and the recalled parts run smoother than ever!

Friendly, Great price. I would love to recommand this dealer to my friends.

They are very friendly accommodating as I was from out of town. I did not hhave to wait long after being taken.

Went in for NTSA recall of passenger airbag. The replacement part had just arrived and got next afternoon appointment. Took under two hours.

Great service, great work. Josh is awesome!

The service and sales people have always been helpful and honest! I have dealt with Ford of Bellevue for several years and recommend them to anyone buying a vehicle or needing one serviced!

Josh was great and helpful! Always nice to get my service done here