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-- Tom D.

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Recent Reviews from AutoNation Ford Bellevue

Changing my review from 5 stars to 2. If anyone has purchased a 2014 Ford Escape and has engine coolant issues (seems to be a common theme) Ford is refusing to own responsibility for this manufacturing flaw. That said, I don't put that on Ford Bellevue. I took my car in on May 1st for a service check up and low and behold, it was the coolant issue resulting in the need for a brand new engine. Luckily I purchased a warranty that covers the engine but they would only install one of the warranty engine rebuilds. Needless to say, with several weeks passing and no updates on status of engine replacement or warranty coverage we were finally guaranteed that our rental would be covered. Our car ended up in the shop for 8 weeks due to a delay in engine delivery, a faulty engine delivered, another delay in a diagnostics test, the repair of another faulty part as a result of the engine replacement, and a major headache. The rental car company called to ask the status of my rental, since it had been longer than Ford quoted both of us. I told them I had no status update but Ford assured me and my husband (separately) the rental was indeed covered. Enterprise reached out to Brian, the service manager, for confirmation of coverage on June 10th. They never received a response. On June 18th I finally got my car back and returned the rental. That day they informed the rental company they were only covering $880 of the $2000 rental charge (Our total rental for the 8 weeks was $2400) . I have called several times to resolve what I can only hope is a major miscommunication/misunderstanding between my service person (Josh) and the service manager (Brian). If not, I was blatantly lied to and that's not okay. My original review was 5 stars due to Josh's customer service but unfortunately, this closing chapter in my experience has not been a pleasant one. I do hope I'm able to adjust this review rating once again, but I find it unfortunate Ford is making money off their manufacturing flaw and consumers are left swallowing charges for things that were completely out of their control.

Janelle Velasquez Jun 26, 2020

Now typically I would have put this as a 2 or 3 out of 5 stars, but I have to say Mathias and Craig real hard to win my business. Post having a pretty bad start to the negotiations. I will say I am only giving this a plus rating because of the hard work and dedication of both Mathias and his manager, far beyond my better judgement. The Good - Mathias tried real hard to make the deal work, and find the right car. H - The car is really great, and a credit to Ford (2020 Explorer, 4x4) - Mathias and the management have offered to try and sweeten that final blow of price by finance, by offering several incentives to help with our relocation to the area. The Bad - Travis messed us around and missed elements of the checks and balances set out by his group, like not giving me the price we both agreed to and signed (which to get we had to 'prove Travis said this' with a copy of the paperwork we both signed) as well as several pieces of work done that significantly slowed down our process, like credit checks and asking simple things like total amount willing to put down as deposit. - Leading up to the visit it was clear none of the managers or sales staff talked to one another, I had 3 different sales staff and 2 different managers borderline harass me leading up to the deal. From calling hourly or emailing over one another to beg for the sale or offer something above or average what was only offered by another rep 30-40 minutes earlier. - I lost an entire day trying to get the deal, only at the end the 'Finance person' to try and throw another $300 on at the end, or more, and it was pretty clear she had zero empathy or compassion towards out situation. We tried to see if there was a better deal to be made, it generally felt very underhanded to do this at the end of an already long day, having spent 6+ hours in the building going back and forth on paperwork. Ironically now she is messaging us saying 'we' didn't fill out the paperwork correctly (which she counter checked several times?) to say we owe her more time. No thanks! Generally? I would say don't waste too much time here, they can either do the deal they said (and signed!) or they cannot. Remember Seattle and Bellevue have a lot of alternative options.

Mark Murphy Dec 7, 2019

All I can say is buyer beware with these motherfuckers!!!!!! Customer service is lacking for this dealership....they have $200.00 of ours for floormats that were written up in a bill of sale contract that they forgot to order for over a week.....(all the while being lied to about where they were at in the process). after I ordered them on my own and received the ones that I had ordered a couple days later, we received the set we ordered from Autonation even after we had cancelled them the week prior. We called them up and spoke to the sales manager Mark Asplund and told him that we had received the floor mats he said he will still give me a refund and for us to keep the floor mats they had shipped. During this time we filled out the review we had received via email and I had mentioned my displeasure with their services. Because of this review we were offered a complimentary service maintenance contract through Ford (48 month/48,000 Miles) to save face with Ford. We accepted this contract and planned to write a better review since they were fixing the issues we had experienced. Several weeks later here we are without our $200 refund for floor mats and STILL NO SERVICE CONTRACT PAPERWORK. We have purchased many cars through many different dealerships and have NEVER had this bad of service. Their lack of follow-up is impeccable. They do not email you or call you back. Get excuses every time we call and don’t get anyone who is available. We are told they are busy with customers. They weren’t too busy to sell us a car and then as soon as we walk out the door they no longer care about the customer that just spent $40,000 with them and had planned on coming back to purchase another vehicle. Again this has been going on since we purchased the car the first of March. If you want to just go and buy a car without any kind of follow-up service that you would expect from a Ford dealership then this is your place. If you want a dealership to sell you the car and treat you like they want your return business then you are best to go to another dealership. They did not even go through the car before we drove away like all other dealerships typically do. We already had it in for warranty work for a puddle lamp wiring issue. We have NEVER had a bad experience like this before. Let’s see if we get a call now Josh! #generalmanagerautonationfordbellevue

Jeffrey Schoenwald Apr 11, 2018

I purchased a car on 5/31/17. I went in with pre-approved financing. All paperwork was in order. Additionally, I had called ahead to confirm the vehicle I wanted was still there. Sales situations make me anxious, I have learned to be prepared. I was aware that I would need to provide an application for Capital One to complete my financing when I was in the dealership. I did so, and verified that this application was for just that. I left the dealership with my car, with the financing I had received prior to getting there. While there was also an issue with my down payment being processed twice, and not being able to reach anyone for days to get this resolved...during which bank fees were incurred - as I hadn't placed double my down payment in this specific account - my bigger issue is with the unauthorized request for credit. I have since learned that AutoNation reached out to Ford Credit, Wells Fargo, Chase, Ally, and WSECU. I know this because I received denial letters from each based on the application I had submitted for Capital One. Unfortunately, the first application accidentally didn't include my income, so I needed to fill out a second. Was fine with me, as I knew this would just be confirming the information Capital One had approved. I had no idea they had used an incorrect application to retain financing, through multiple companies - WITHOUT MY KNOWLEDGE. I have spoken to my salesperson, Matt. He was nice enough, as he said - "wait, you came in with pre-approved financing, I remember”. It was clear he was very uncomfortable. While he stumbled over his words and apologized and said he couldn’t say why this happened, he promised he would reach out to his manager regarding the fees I had received as well as the credit submissions. That was a month ago. I have called and emailed requesting a copy of anything I signed giving them approval to perform inquiries. I have received zero communication and am forced to post this and attempt different channels for get these inquiries removed. And maybe the money they owe me. I’m really disappointed.

Adrienne Jul 19, 2017

In summary, I would avoid this dealership. I used edmunds.com and the ford website to try and `internet search' for a car and deal. I was contacted by this dealership. They told me that they had a truck with my specifications. They `got me in the door' and we worked through all of the details to make a deal. They assured me they could get the vehicle. Then, they pulled my credit, made me sign a document with a price and specific VIN, and told me that the truck would be at the dealership the next morning. I received a call that night saying that there was some sort of `miscommunication' between their dealership and the vehicle they located. The truck actually had substantial aftermarket work that objectively changed the character of the vehicle. I told them that I did not want these extras. I wanted the truck that I (and the websites) clearly laid out for them. They then sent me trucks that did not fit my specifications. At this point, I walked away from that dealership to restart my search. This obviously wasted quite a bit of time and energy on my part. I found the truck that I wanted through my own internet searching and went to that dealership and bought it. The story, however, does not end there. The general manager of this Bellevue dealership contacted me about three weeks after my interactions with them. He indicated that he wanted to see if they could still sell me a truck. I thanked him for the email and communication. I then told him that I found the truck that I wanted and already bought it. I also copied a descriptive email between myself and his salesperson about why I walked away. Despite being clear and fact-based with my description about my experience (which could have been more integrated with an emotional response), the general manager did not respond well. He indicated that they spent time and energy on their end. Also, they do not appreciate when the `target moves' and they lose a deal. I responded saying the target did not move, they lost the deal because they could not find the truck that I specified. Further, I found the truck at a Ford dealership in Washington state with my own internet searching that matched the same specifications that I gave them and the internet search tools like edmunds.com. I had a pretty bad experience with this dealership. I would recommend avoiding buying a vehicle through them.

SeattleVehicle Jul 8, 2017

UPDATE: As you can see, after I posted my review, the dealership almost immediately responded - inviting me to please contact their General Manager, David Dean, so they could rectify the situation. I called 3 times and left a message - no response. So I filed a claim with the Attorney General's Office, who accepted my claim and contacted the dealership. I received word yesterday that Autonation Ford Bellevue refused to take any responsibility for selling me a car that had severe mechanical problems and has cost us thousands of dollars. If you are considering purchasing a car from any Autonation dealership in Washington, I encourage you to contact the AG's office and ask to see my complaint. They had zero intention of making this situation "right" and so I say again: DO NOT BUY A USED CAR FROM AUTONATION!!! Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat “status” car – and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2006) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month – all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs – an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didn’t really ask for any type of remedy but the “crickets” as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs – for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 – for a total service bill of $3,000.00. Well, we didn’t really have any other option than to have it repaired, as we didn’t want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise – crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney General’s Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of “caveat emptor” (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the “inspection” they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us – knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car – and letting everyone we know, including my son’s fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

Bonnie Lindstrom Dec 1, 2016

Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat status car and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2009) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didnt really ask for any type of remedy but the crickets as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 for a total service bill of $3,000.00. Well, we didnt really have any other option than to have it repaired, as we didnt want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney Generals Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of caveat emptor (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the inspection they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car and letting everyone we know, including my sons fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

blindstrom Dec 1, 2016

Wow. All around bad. From start to finish, it was almost comical how unorganized and unprofessional this places seemed so shame in me for not trusting my gut. We found a truck we loved online, for a great price, low miles and a ton of options. After negotiating price and credit approval we waited for 2.5 hours and then were told the finance guy was busy on a phone call and could we leave for an hour and come back. We did, signed papers, and left the new Tahoe happy and excited. 4 days later, and unfortunately 1 day outside of the 3 day return window, the electronics went nuts. I had my 10 month old son in the back and the ABS, power steering, and gas pedal stopped working. The Navigation flicked on and off and my gauges stopped working. My hazard lights, head lights and blinkers wouldn't work. When I called to talk to them about it I asked to speak to a manager in sales or the general manager since this was a very significant issue, and they connected me to their repair guys. The conversation was ridiculous. The guy kept trying to say that it didn't actually happen or somehow it was my fault, and flat out told me there was no way they would tow it because it was too expensive and I should just drive it out there instead. I told the guy that I was done getting the run around over the phone while I was at work and that I would be there the next day in person about how to make this right and hung up. I got a phone call back 5 minutes later from someone name Josh, who at first had the same attitude as the first guy and told me that the other guy said I threatened him. When we were finished dispensing with that bullshit, he offered to get the vehicle towed to their shop. I ended up declining because I was frustrated. When we arrived to talk about what was wrong with the Tahoe and what they would do to make things right, we were told by their sales manager repeatedly how lucky we were that they even offered a 3 day return in the first place and how we were taking advantage of them trying to return their unsafe defective vehicle. After 45 minutes of arguing about who's fault and/or responsibility it was he tried to sell us another warranty!!! Then he said, and this is an actual quote "I guarantee we will find out what's wrong with the Tahoe and we will fix it, or we will roll the deal back." I said that sounds great but that's a promise I need in writing, and he flipped out. It was the first time out of maybe 20 times he told us that he would lose his job for saying that and how shitty it was that we would even ask for that in writing. We ended that day by agreeing to let them try to fix it and I even shared a few things I had read, that had caused this same issue with other Tahoes to check. This was Saturday. They said they wouldn't be able to look at it until Monday. I called on Wednesday and the guy said they hadn't even pulled it in the garage yet. In the end (and I'll post a picture of the service summary) the only thing they had done in a week was drive it around Bellevue and add 400 miles to the ODO and tighten battery connections and ground wires. No alternator test, no computer diagnostic, no wire harness inspection. NOTHING! In a week they did nothing to make sure this car was safe to drive. And when we brought that up with David( I think. Whoever they have doing their financing) offered us this: "Take it to autozone and they have a free alternator test. I'm not a mechanic but it sounds like that's what's wrong so just take it over there and see if you can get it fixed." After a week out of the 11 days we've 'owned' this truck and having literally nothing done to fix our issue, Bellevue Ford's solution for us was to take it somewhere else to get it fixed. And this is after sales manager guy took us outside to the parking lot and asked us again not to tell his manager that he told us he would roll the deal back because he would get fired. And then LEFT US OUTSIDE to wait while he talked to his boss. This is after every employee of this place except one said that they hated the company and all we had to do was make a big enough stink and we'd get our way. Publicly traded blah blah blah. The only person who came to us with a solution and some fucking respect, was a different sales manager who's name I think was John or Tom, apologized for how the other guy spoke to us, apologized for the state of our car deal and said that they would get the truck to Chevy and have people that knew what they were doing look at the vehicle and get it fixed. WHICH IS ALL WE WANTED! I don't want to walk the deal back, I want a Chevy Tahoe that runs and wont lose the ability to break and accelerate on highways because that can be life threatening. I don't want to be disrespected and accused of things that didn't happen. I don't want people recording my phone calls without first telling me about it either, but that's another whole story. Avoid this place like the plague. You'll thank me

Matt Hatcher Mays Mar 6, 2016

I bought a 2009 Mini Clubman with 82K miles. After a lot of back and forth emails because I live 45 miles away, we arrived at a deal. I told the salesman I would be securing my own financing from MY credit union and had the approved loan paperwork when I went in to the dealership. Even with the financing covered, they took a very long time to do what should have taken minutes. I signed the paperwork and shook hands. As a parting comment, the guy told me I would not even have to make a trip to the CU because it was all taken care of. I believe this was to keep me from finind out what they were doing. A full week later I received a call from a finance company telling me they were handling my loan. I told them to stop right there. I called the dealership to see what had been done and why. I got the 4 hour run around...so and so is with a customer, hasn't come in yet; and on and on. I finally called and left a message with the GM. By the time they called me back it was too late, the loan had been funded. To say I was livid is an understatement! In order to get the better financing from MY CU, I had to wait for the paperwork from the other finance company to go through and REFINANCE the loan I had already had approved! It cost me 3 hours of my time and I was also required to change the title which cost me more. My CU rep said that this sounded to them like kickback from the finance company to the employee, and based on how it was done and so slyly, I agree. To top it off, there was a coolant leak that I could smell on the trip home. It was there all along and apparently missed in their exhaustive 50 point check. I have now paid nearly $600 for something that should not have EVER been let out on a test drive, much less letting me leave! When the licenses came in, I had to drive 90 miles to get them. No one was there to help me put them on even! THEY SHOULD HAVE BEEN MAILED! I have zero confidence in this dealership, or its service. I would not recommend them to anyone for any reason based upon how they treated me when I was totally in the right, and they were totally in the wrong. They have offered to pay any expenses I incur for the finance foul-up. I have my doubts I will ever see a nickel from them. It is too easy to make an offer to diffuse the situation, but never follow through.

MINIAC May 8, 2015

I started working on the car I bought through Cars.com, narrowing down the places and options and finding the one I wanted and in my price range. I found the car at this dealership and began emailing to make sure it was available as I live over an hour away. We settled on a price for my trade-in and made an appointment. I arranged for financing with my credit union, and was approved. They are supposed to be a part of the CUDL network which is affiliated with my credit union. I handed them all of the papers which had the loan number and approval, and still they had me fill out a Ford Credit application, to my complete dismay, stating it was just a formality. After waiting over an hour for them to do paperwork they did not need to do, I got the finance manager that did not know the forms, or equipment and so I sat patiently while he printed form after form over and over again. When we were done, he told me I would not even have to go to the credit union because it was all done right there. To my amazement, 4 days later I received a call from ANOTHER finance company stating they were handling my loan. I chose my credit union for convenience and because they have always been very good at what they do. This company was in California, a "poor" credit company with higher than average interest rates. I have excellent credit so immediately I got on the phone with this dealer, at 2 in the afternoon. The finance manager I needed to speak to was not in until the following day. I called at 9:20.left a message, 10:30 left a message, and at 11:20 I got through to Matt. He was not a bit sorry or helpful for their MAJOR ERROR. Giving my information out to anyone without my permission is against the law. He stated the company had already funded it and that my credit union might have to refinance it. This was their error, not mine and they think it is okay to let things stay the wrong way they did it. He told me ANOTHER guy, Mike from their agency would call within an hour. He did not. I called my salesman and he told me that he's only the salesman and can only make sure that I am talking to the right people. 4 hours passed without a call and no resolution of a problem they caused, and now a whole day had passed since the initial call to notify them of their error. To say that they completely ruined the experience of buying a car would be an understatement. They have violated my trust and have shown a complete lack of regard for a customer and problem I DID NOT CAUSE.

spridgetnut Feb 19, 2015

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