Recent Reviews from AutoNation Ford Bellevue ()

My 2016 Ford Explorer required a new power steering module. This is a major repair costing $2550. I was happy to been seen next day after calling for an appointment. Which after trying two other ford locations, was the soonest anyone could get me in. An appointment was made for me with Steve. Whom I never spoke to once in the whole process except to pick my car up and pay. Not for lack of trying on my part. My appointment was for Wednesday morning at 8am. I dropped my car off on Tuesday afternoon. The original appointment was for a diagnostic for my power steering, and the carbon monoxide recall. Recall takes about 2 hours to complete. And I’m assuming a diagnostic for an electrical component takes about the same, if not less. Since I’m also assuming a diagnostic tool would be used. Wednesday 1 pm rolls around, and I hadn’t heard from Steve about my car. I call Steve’s direct line and wasn’t able to reach him. I was able to leave a message for Steve with another advisor who said Steve was bogged down on the phone. I don’t hear from steve so I try emailing him. It’s about 1:45. At this point I have not heard from anyone at the dealership. I’m just looking for status so I know if I’m planning a ride to the dealership after work or if I’m planning a ride home since it was getting close to the end of the work day. Jamie called me soon after I attempted to call Steve a second time. I actually was able to get a hold of a different advisor again who told me steve was now at lunch. In the end Jamie helped me out and got a status for me, gave me the bad news of my massive repair bill, and let me know when repairs would be completed. Where do I sign up to work with Jamie all the time? I can’t help but wonder how many Repair Orders Ford Autonation does on a Wednesday. I can’t imagine so many that an advisor would fail to reach out with a status due to being overwhelmed with work. Ford Autonation Service is by appointment only. Which means your either understaffed, overbooked or Steve just doesn’t see the value for the store or his commission in a customer pay RO $2550. Don’t work with Steve. Work with Jamie instead.

Nichole Herman Aug 21, 2018

Update: GM did absolutely NOTHING for me and my brakes are still screeching 7 months later. Don’t waste your damn time or hard earned money here. Brian has always been so honest and good to me since I started coming to AutoNation Ford Bellevue. If I can't afford the entire list of things that need to be done on my car, he works out a plan with me and never forces me into a sale. However recently during my first visit after the new remodeling (8/21/17), someone else was standing at Brian's desk and got me all checked in before letting Brian work on my car. I had requested a simple check-up (or so I thought). The gentleman at the desk told me my total would be a whopping $300 or so just for an oil change and wheel alignment. I agreed to this crazy price since it needed to be done. I then got a free ride out to Issaquah where I work (awesome perk by the way) and then I got a call from the gentleman at the desk telling me everything that I just HAD to get done. He first mentioned that I needed new wiper blades since the rain would be coming soon (although I JUST got new blades put on not 6 months prior at my last visit). He also recommended that I get new rear break pads, he told me the price and my stomach dropped ($520.07). I was extremely hesitant and told him that I really can't afford it. He of course talked me into it and I agreed to the service. After stressing about the price for 20 minutes, I called him back and asked that we do this another time. He said that Brian already had my breaks off and if I changed my mind he would CHARGE me to put my breaks back on!?!?! I told him again how I seriously can't afford it and he insisted that my breaks were bald and he would give me a 10% discount ($80 off). I felt extremely vulnerable and forced into a sale that I SERIOUSLY could not pay for. He didn't seem to understand. I ended the phone call nearly in tears since I knew this bill would be over $800. It came time to pay for my service and I advised the woman that I had $60 in service rewards that I'd like to use since it would help my cause a tiny bit. The service reward was not applied to my purchase and my debit card was declined since I didn't have enough money. I eventually got the bill paid with a credit card and left completely disappointed and embarrassed. To top everything off, my brakes were immediately squeeky the next day. It was raining out so I gave my "NEW" brakes the benefit of the doubt and thought they may be a little squeeky from the rain. It has been one month and my brakes are much squeekier than before. Along with that my "NEW" wiper blader screech against my windshield in the rain. I am so upset with this overall experience. I've wanted to call and complain but I feel as if I'd be mistreated again and charged for your mistakes on my car. I get to watch this $821.64 gain interest as I try to figure out how the heck I'll pay it off. Since I was wearing hospital scrubs, I feel as if the man at the desk thought I make way more money than I actually do. I totally understand that this is how the salespeople make money but when someone says they can't afford something, please please listen. Thank you. SM

Shantel M May 8, 2018

All I can say is buyer beware with these motherfuckers!!!!!! Customer service is lacking for this dealership....they have $200.00 of ours for floormats that were written up in a bill of sale contract that they forgot to order for over a week.....(all the while being lied to about where they were at in the process). after I ordered them on my own and received the ones that I had ordered a couple days later, we received the set we ordered from Autonation even after we had cancelled them the week prior. We called them up and spoke to the sales manager Mark Asplund and told him that we had received the floor mats he said he will still give me a refund and for us to keep the floor mats they had shipped. During this time we filled out the review we had received via email and I had mentioned my displeasure with their services. Because of this review we were offered a complimentary service maintenance contract through Ford (48 month/48,000 Miles) to save face with Ford. We accepted this contract and planned to write a better review since they were fixing the issues we had experienced. Several weeks later here we are without our $200 refund for floor mats and STILL NO SERVICE CONTRACT PAPERWORK. We have purchased many cars through many different dealerships and have NEVER had this bad of service. Their lack of follow-up is impeccable. They do not email you or call you back. Get excuses every time we call and don’t get anyone who is available. We are told they are busy with customers. They weren’t too busy to sell us a car and then as soon as we walk out the door they no longer care about the customer that just spent $40,000 with them and had planned on coming back to purchase another vehicle. Again this has been going on since we purchased the car the first of March. If you want to just go and buy a car without any kind of follow-up service that you would expect from a Ford dealership then this is your place. If you want a dealership to sell you the car and treat you like they want your return business then you are best to go to another dealership. They did not even go through the car before we drove away like all other dealerships typically do. We already had it in for warranty work for a puddle lamp wiring issue. We have NEVER had a bad experience like this before. Let’s see if we get a call now Josh! #generalmanagerautonationfordbellevue

Jeffrey Schoenwald Apr 11, 2018

I've had one wonderful experience and one awful experience here. I wanted to get the hyperflash feature disabled on my truck after upgrading to LED turn signal bulbs which, due to low current draw, trick the system into thinking the bulbs are burned out. I decided to come into this dealer instead of the one closer to my house because I had a great experience shortly after buying my used truck where I came in close to closing time for the service department and they still helped me pull the master door code and were incredibly cheerful about it. This time was different. The rep at the counter (I neglected to catch his name) seemed incredibly bored with having to deal with me. He told me that the hyperflash wasn't something that they could change. After leaving the dealership I did some more research of my own and found a Ford service advisory explaining how to disable the setting in the body control module using IDS. Instead of paying the minimum labor cost for one of their techs do do this in a matter of seconds, I ended up buying an ODBII-USB cable and using FORscan to disable it myself. I also have an intermittent low battery issue that only happens after turning off the truck and the accessories are still on. I think it is probably related to ham radio equipment I have in my truck. I have an interlock that isolates my equipment from the vehicle system when it drops to 12.7V but I'm figuring that's low enough to put it near the point where the system triggers the low battery warning. I asked the rep if it was possible for them to tell me at what voltage level that signal gets fired and he told me it was probably in the service manual but that it "wasn't worth his time to dig it up." I could understand an assertion that any research time would have to be charged as labor or even a politely worded statement that he couldn't look it up himself but not worth his time? He was one of 3 reps at the desk and I was the only customer in the room. I don't know what other responsibilities his job entails, maybe the computer screen that he was more interested in than me contained valid work that is part of his job. It really doesn't matter. Someone who works in customer service should never speak that way to a customer.

Matt Wallace Apr 2, 2018

I purchased a car on 5/31/17. I went in with pre-approved financing. All paperwork was in order. Additionally, I had called ahead to confirm the vehicle I wanted was still there. Sales situations make me anxious, I have learned to be prepared. I was aware that I would need to provide an application for Capital One to complete my financing when I was in the dealership. I did so, and verified that this application was for just that. I left the dealership with my car, with the financing I had received prior to getting there. While there was also an issue with my down payment being processed twice, and not being able to reach anyone for days to get this resolved...during which bank fees were incurred - as I hadn't placed double my down payment in this specific account - my bigger issue is with the unauthorized request for credit. I have since learned that AutoNation reached out to Ford Credit, Wells Fargo, Chase, Ally, and WSECU. I know this because I received denial letters from each based on the application I had submitted for Capital One. Unfortunately, the first application accidentally didn't include my income, so I needed to fill out a second. Was fine with me, as I knew this would just be confirming the information Capital One had approved. I had no idea they had used an incorrect application to retain financing, through multiple companies - WITHOUT MY KNOWLEDGE. I have spoken to my salesperson, Matt. He was nice enough, as he said - "wait, you came in with pre-approved financing, I remember”. It was clear he was very uncomfortable. While he stumbled over his words and apologized and said he couldn’t say why this happened, he promised he would reach out to his manager regarding the fees I had received as well as the credit submissions. That was a month ago. I have called and emailed requesting a copy of anything I signed giving them approval to perform inquiries. I have received zero communication and am forced to post this and attempt different channels for get these inquiries removed. And maybe the money they owe me. I’m really disappointed.

Adrienne Jul 19, 2017

In summary, I would avoid this dealership. I used edmunds.com and the ford website to try and `internet search' for a car and deal. I was contacted by this dealership. They told me that they had a truck with my specifications. They `got me in the door' and we worked through all of the details to make a deal. They assured me they could get the vehicle. Then, they pulled my credit, made me sign a document with a price and specific VIN, and told me that the truck would be at the dealership the next morning. I received a call that night saying that there was some sort of `miscommunication' between their dealership and the vehicle they located. The truck actually had substantial aftermarket work that objectively changed the character of the vehicle. I told them that I did not want these extras. I wanted the truck that I (and the websites) clearly laid out for them. They then sent me trucks that did not fit my specifications. At this point, I walked away from that dealership to restart my search. This obviously wasted quite a bit of time and energy on my part. I found the truck that I wanted through my own internet searching and went to that dealership and bought it. The story, however, does not end there. The general manager of this Bellevue dealership contacted me about three weeks after my interactions with them. He indicated that he wanted to see if they could still sell me a truck. I thanked him for the email and communication. I then told him that I found the truck that I wanted and already bought it. I also copied a descriptive email between myself and his salesperson about why I walked away. Despite being clear and fact-based with my description about my experience (which could have been more integrated with an emotional response), the general manager did not respond well. He indicated that they spent time and energy on their end. Also, they do not appreciate when the `target moves' and they lose a deal. I responded saying the target did not move, they lost the deal because they could not find the truck that I specified. Further, I found the truck at a Ford dealership in Washington state with my own internet searching that matched the same specifications that I gave them and the internet search tools like edmunds.com. I had a pretty bad experience with this dealership. I would recommend avoiding buying a vehicle through them.

SeattleVehicle Jul 8, 2017

UPDATE: As you can see, after I posted my review, the dealership almost immediately responded - inviting me to please contact their General Manager, David Dean, so they could rectify the situation. I called 3 times and left a message - no response. So I filed a claim with the Attorney General's Office, who accepted my claim and contacted the dealership. I received word yesterday that Autonation Ford Bellevue refused to take any responsibility for selling me a car that had severe mechanical problems and has cost us thousands of dollars. If you are considering purchasing a car from any Autonation dealership in Washington, I encourage you to contact the AG's office and ask to see my complaint. They had zero intention of making this situation "right" and so I say again: DO NOT BUY A USED CAR FROM AUTONATION!!! Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat “status” car – and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2006) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month – all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs – an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didn’t really ask for any type of remedy but the “crickets” as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs – for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 – for a total service bill of $3,000.00. Well, we didn’t really have any other option than to have it repaired, as we didn’t want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise – crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney General’s Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of “caveat emptor” (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the “inspection” they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us – knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car – and letting everyone we know, including my son’s fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

Bonnie Lindstrom Dec 1, 2016

Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat status car and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2009) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didnt really ask for any type of remedy but the crickets as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 for a total service bill of $3,000.00. Well, we didnt really have any other option than to have it repaired, as we didnt want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney Generals Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of caveat emptor (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the inspection they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car and letting everyone we know, including my sons fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

blindstrom Dec 1, 2016

I scheduled an oil change last week over the internet. Came here once before and received great service and everything was done in a timely manner. I was also given air fresheners, couple extra coupons to brown bear for car wash. The last time they did an oil change, it was done within an hour. Prior to showing up, I was given 2 courtesy phone calls to remind me of my service. Great, thanks for that! When I showed up at 9:50 am to drop off my car for the 10 am appointment, I was informed by Josh Benjamin, the service adviser that it will be ready in 2-3 hours and asked if I needed a shuttle to somewhere. 2-3 hours, I asked what the heck they were doing that required that much time!? Josh said they need to take the vehicle to an offsite location in Factoria to get it serviced. Could they not tell me this earlier?!!? When making the appointment on the website, it would have been nice if there was a pop up that would give notice it'll take extra time, or when the two phone calls from their receptionist could have given the same information. As the customer, it is NOT my job to do research on when you have moved your service building and how much additional time you need. Josh had the nerve to ask me if I had asked how long an oil change service will take when I received my phone call! No I did not ask how long it will take to do an oil change! They had drove my car off, when I decided I didn't want to continue, I asked for my car to be returned and to cancel my appointment. They said okay and to wait in the waiting room. I went to the waiting room and 10 minutes later another service adviser hands over a set of keys to me and says the car is parked outside. Right away I can see that was not the keys to my car and told her you have the wrong keys. She has a shocked look on her face and walks away. Until now I still have not been apologized to by any service adviser. The only person who said "I'm sorry about that" was the sales person who saw me walk around and asked how my day was! That is some bad service this dealership practices! I'm very surprised how much has changed from the last time I was here! It's a night and day difference. I wait another 20 minutes then walked into the service adviser room and asked where is my car and Josh says it is on the way. Another 10 minutes pass and my car finally shows up. At this point it is 11:05 am. I wasted over an hour and nothing was done to my car, I was never apologized to, not even a discount on future appointments or free car wash was given to compensate how much time was wasted waiting there!!!! From arriving to drop off the car all the way to leaving, not once during that time frame did I see any of these service advisers smile. They all had grumpy faces and looked like they hated their life working there. I don't understand why the General Manger or owner don't hire some new people or retrain this staff. I took my car into Evergreen Ford in Issaquah today. Boy was it a huge difference. From rolling into the service center, immediately I was greeted by someone with a smile, car was serviced and returned to me including an update to my vehicle system all within an hour time! I hope you read this and don't make the same mistake by going to Bellevue Ford!!

Micah Chan Mar 29, 2016

Wow. All around bad. From start to finish, it was almost comical how unorganized and unprofessional this places seemed so shame in me for not trusting my gut. We found a truck we loved online, for a great price, low miles and a ton of options. After negotiating price and credit approval we waited for 2.5 hours and then were told the finance guy was busy on a phone call and could we leave for an hour and come back. We did, signed papers, and left the new Tahoe happy and excited. 4 days later, and unfortunately 1 day outside of the 3 day return window, the electronics went nuts. I had my 10 month old son in the back and the ABS, power steering, and gas pedal stopped working. The Navigation flicked on and off and my gauges stopped working. My hazard lights, head lights and blinkers wouldn't work. When I called to talk to them about it I asked to speak to a manager in sales or the general manager since this was a very significant issue, and they connected me to their repair guys. The conversation was ridiculous. The guy kept trying to say that it didn't actually happen or somehow it was my fault, and flat out told me there was no way they would tow it because it was too expensive and I should just drive it out there instead. I told the guy that I was done getting the run around over the phone while I was at work and that I would be there the next day in person about how to make this right and hung up. I got a phone call back 5 minutes later from someone name Josh, who at first had the same attitude as the first guy and told me that the other guy said I threatened him. When we were finished dispensing with that bullshit, he offered to get the vehicle towed to their shop. I ended up declining because I was frustrated. When we arrived to talk about what was wrong with the Tahoe and what they would do to make things right, we were told by their sales manager repeatedly how lucky we were that they even offered a 3 day return in the first place and how we were taking advantage of them trying to return their unsafe defective vehicle. After 45 minutes of arguing about who's fault and/or responsibility it was he tried to sell us another warranty!!! Then he said, and this is an actual quote "I guarantee we will find out what's wrong with the Tahoe and we will fix it, or we will roll the deal back." I said that sounds great but that's a promise I need in writing, and he flipped out. It was the first time out of maybe 20 times he told us that he would lose his job for saying that and how shitty it was that we would even ask for that in writing. We ended that day by agreeing to let them try to fix it and I even shared a few things I had read, that had caused this same issue with other Tahoes to check. This was Saturday. They said they wouldn't be able to look at it until Monday. I called on Wednesday and the guy said they hadn't even pulled it in the garage yet. In the end (and I'll post a picture of the service summary) the only thing they had done in a week was drive it around Bellevue and add 400 miles to the ODO and tighten battery connections and ground wires. No alternator test, no computer diagnostic, no wire harness inspection. NOTHING! In a week they did nothing to make sure this car was safe to drive. And when we brought that up with David( I think. Whoever they have doing their financing) offered us this: "Take it to autozone and they have a free alternator test. I'm not a mechanic but it sounds like that's what's wrong so just take it over there and see if you can get it fixed." After a week out of the 11 days we've 'owned' this truck and having literally nothing done to fix our issue, Bellevue Ford's solution for us was to take it somewhere else to get it fixed. And this is after sales manager guy took us outside to the parking lot and asked us again not to tell his manager that he told us he would roll the deal back because he would get fired. And then LEFT US OUTSIDE to wait while he talked to his boss. This is after every employee of this place except one said that they hated the company and all we had to do was make a big enough stink and we'd get our way. Publicly traded blah blah blah. The only person who came to us with a solution and some fucking respect, was a different sales manager who's name I think was John or Tom, apologized for how the other guy spoke to us, apologized for the state of our car deal and said that they would get the truck to Chevy and have people that knew what they were doing look at the vehicle and get it fixed. WHICH IS ALL WE WANTED! I don't want to walk the deal back, I want a Chevy Tahoe that runs and wont lose the ability to break and accelerate on highways because that can be life threatening. I don't want to be disrespected and accused of things that didn't happen. I don't want people recording my phone calls without first telling me about it either, but that's another whole story. Avoid this place like the plague. You'll thank me

Matt Hatcher Mays Mar 6, 2016

I bought a 2009 Mini Clubman with 82K miles. After a lot of back and forth emails because I live 45 miles away, we arrived at a deal. I told the salesman I would be securing my own financing from MY credit union and had the approved loan paperwork when I went in to the dealership. Even with the financing covered, they took a very long time to do what should have taken minutes. I signed the paperwork and shook hands. As a parting comment, the guy told me I would not even have to make a trip to the CU because it was all taken care of. I believe this was to keep me from finind out what they were doing. A full week later I received a call from a finance company telling me they were handling my loan. I told them to stop right there. I called the dealership to see what had been done and why. I got the 4 hour run around...so and so is with a customer, hasn't come in yet; and on and on. I finally called and left a message with the GM. By the time they called me back it was too late, the loan had been funded. To say I was livid is an understatement! In order to get the better financing from MY CU, I had to wait for the paperwork from the other finance company to go through and REFINANCE the loan I had already had approved! It cost me 3 hours of my time and I was also required to change the title which cost me more. My CU rep said that this sounded to them like kickback from the finance company to the employee, and based on how it was done and so slyly, I agree. To top it off, there was a coolant leak that I could smell on the trip home. It was there all along and apparently missed in their exhaustive 50 point check. I have now paid nearly $600 for something that should not have EVER been let out on a test drive, much less letting me leave! When the licenses came in, I had to drive 90 miles to get them. No one was there to help me put them on even! THEY SHOULD HAVE BEEN MAILED! I have zero confidence in this dealership, or its service. I would not recommend them to anyone for any reason based upon how they treated me when I was totally in the right, and they were totally in the wrong. They have offered to pay any expenses I incur for the finance foul-up. I have my doubts I will ever see a nickel from them. It is too easy to make an offer to diffuse the situation, but never follow through.

MINIAC May 8, 2015

I started working on the car I bought through Cars.com, narrowing down the places and options and finding the one I wanted and in my price range. I found the car at this dealership and began emailing to make sure it was available as I live over an hour away. We settled on a price for my trade-in and made an appointment. I arranged for financing with my credit union, and was approved. They are supposed to be a part of the CUDL network which is affiliated with my credit union. I handed them all of the papers which had the loan number and approval, and still they had me fill out a Ford Credit application, to my complete dismay, stating it was just a formality. After waiting over an hour for them to do paperwork they did not need to do, I got the finance manager that did not know the forms, or equipment and so I sat patiently while he printed form after form over and over again. When we were done, he told me I would not even have to go to the credit union because it was all done right there. To my amazement, 4 days later I received a call from ANOTHER finance company stating they were handling my loan. I chose my credit union for convenience and because they have always been very good at what they do. This company was in California, a "poor" credit company with higher than average interest rates. I have excellent credit so immediately I got on the phone with this dealer, at 2 in the afternoon. The finance manager I needed to speak to was not in until the following day. I called at 9:20.left a message, 10:30 left a message, and at 11:20 I got through to Matt. He was not a bit sorry or helpful for their MAJOR ERROR. Giving my information out to anyone without my permission is against the law. He stated the company had already funded it and that my credit union might have to refinance it. This was their error, not mine and they think it is okay to let things stay the wrong way they did it. He told me ANOTHER guy, Mike from their agency would call within an hour. He did not. I called my salesman and he told me that he's only the salesman and can only make sure that I am talking to the right people. 4 hours passed without a call and no resolution of a problem they caused, and now a whole day had passed since the initial call to notify them of their error. To say that they completely ruined the experience of buying a car would be an understatement. They have violated my trust and have shown a complete lack of regard for a customer and problem I DID NOT CAUSE.

spridgetnut Feb 19, 2015

Bought my '08 Ford Mustang at this dealership. I think this dealership had the best inventory and probably the best chance of getting a good deal due to the volume of sales that go thru here. I had started by getting quotes from the internet and Ashley from the Internet Sales Dept contacted me and set up a "hassle-free" test drive. Went there and got hooked up with Matthew on the sales floor that showed me the car and test drove with me. Very down to earth person, and very knowledge about the product. No pressure test drive and I did really like the car that I test drove so I talked deal a little bit with the Matt and then also his manager. Had to walk away the first time since it was the first dealership that I visited. I subsequently went to 3 other dealership but did not find the car that I wanted, nor did I find a better deal that was offered at Ford of Bellevue. I was pretty aggresive in negotiating with them and I recommend that you go thru Ashley or one of the sales guys first. You're likely to end up with a better deal if you don't go thru one of the big wigs first. My advice for anyone walking into any dealership is that the most powerful tool that you have is "walking away". If you're not comfortable with the sales person or the deal, just walk away and try again. Anyway, all in all, this was a very good buying experience and I was comfortable with the deal that I got. The business manager that "closed" my deal was actually pretty pleasant. I lot of "business/finance" managers I run into in the past would try to sell you a lot of stuff that you don't need. He was helpful in evaluating my situation and finding stuff that would make sense and would be a good deal for me. I was in and out in about half an hour. This process typically was the most grueling for me as I'm just trying to leave with my car. So I was glad that he understood that and made sure I was out of there to enjoy my new ride. Kudos also to Ashley for the follow up after the purchase, she made sure I am still enjoy the car and also helped me with getting the addtional installs that was part of the purchase deal. No issues and very good old fashion customer service. I would buy my next Mustang there if Ashley or Matthew is still there.

hinwong May 6, 2008

I had a wonderful buying experience at Ford of Bellevue (formerly Prestige Ford). It's acutally the second car I've purchased through this dealership, and I'm writing to recommend others to buy a car through them. When you walk into Ford of Bellevue EVERYONE who works there treats you like you are number one. If you make an appointment with any department, be prepared to be on time, because they will be ready for you. If you need coffee, restrooms, a certain individual, or need questions answered about their products, just ask ANYONE in this dealership and they will help you promptly, and with the utmost courtesy. I was a little out of touch with the new Ford products, and so I drove quite a few cars and asked lots and lots of questions. Everyone from my salesman to finance to service and parts answered my questions patiently, knowledgeably and enthusiastically. My credit does not fall into the "A" credit category, and I've been suckered by other dealers into outraegeous contracts, paying outrageous interest rates and fees. I had a TEAM of finance specialists at Ford of Bellevue with just ME in mind. There is a pledge at this dealership to find the best interest rates and financing options possible for all of their customers, and it's not just a slogan or hype; they really mean it. I drove off the lot with a contract that was fair and reasonable for my situation, only to hear from my sales rep several days later informing me that they had worked to get me a better interest rate and contract. Although they had already gotten approval on a loan, and signed all the paperwork with me, they kept working after I left to save me thousands. Yep - I got a call after driving the call three days telling me to come on in, because they found a way to lower my car payment, get me additional rebates that I qualified for, and a better interest rate through a better bank. People... who does that?! Ford of Bellevue, that's who. I experienced no high pressure sales and felt completely comfortable at each and every turn during this car purchase. Put simply, you will not find a better car dealership in the Bellevue area. I love my car, and I even love the contract that will ultimately pay off my car AND re-establish my credit AND allow me to save thousands for other things I need. You know... on the way out, they even gave me a voucher for a free tank of gas (after detailing my car). You've gotta love these guys. "Have you driven a Ford lately?" ; because I have, and I wouldn't trade it for anything!

marilynj Aug 23, 2007

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