13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Ford Bellevue Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Ford Bellevue

Shame on you AutoNation "Ford of Bellevue" for gouging your loyal customers! I have a 2016 Limited F150 purchased brand new with a Platinum Service Plan ($3800). Two tire pressure sensor faults ( 2 TEA PMS Sensors), outdated GPS maps, and 2 days after dropping the truck off for early bird service, I called the shop. Mike the service advisor quoted me $265.52 per tire for repairs. He explained that the batteries go 'bad' in these self contained sealed units after 4-5 years. He went on to explain that I should do all four and that the 'update' on the GPS maps would be $320.95 + Tx. Of Course, ZERO of this covered by my very expensive top of the line service plan because the units did not fail mechanically. It was the batteries.....and batteries aren't covered. He did admit that there was a 'gray' area in contract interpretation. But blamed that on FORD Manufacturing who said it was not covered after he put the part number into the computer. Off the phone with AutoNation, I called Big O Tires who was more than happy to replace all 4 sensors in the tires for $80 ea. or $320 +tx total. Off the phone with Big O, I called Ford Manufacturing co, They said the I didn't need AutoNation to do the GPS map update. They said I could simply hook the truck up to WIFI and do it myself in seconds for free. Which I ended up doing. Off the phone with Ford Manufacturing, I called AutoNation back and explained to Mike what I had found. It took Mike approximately 10 minutes to 'Check with his parts guys' and call me back with a comparable $80 price per tire on the tire sensors. He said that he would 'give me a deal' by matching the price Big O had given me...But that I had to do all 4. He mentioned that these were OEM parts and not the cheapies the others install. He had nothing to say about the GPS map update. I authorized the repairs. It honestly seems like the wild west with the prices the Service Advisors are quoting....Especially in lieu of revenue lost to covid over the last 1.5 years. Like most services, prices have sky rocketed, and we the people pay and pay and say nothing. We should stand together and not let this happen. The sell us expensive vehicles with expensive 'peace of mind' service contracts with 'ambiguity at best' in a service plan I was sold and told was the bumper to bumper 'worry free' up to 75,000 mi. I'm currently at 38,00 mi and feel so betrayed, I want to sell it. But that wouldn't help us either. Used car prices are up 38% from a year ago. Any takers? WOW!

Ingrid Hamilton Aug 15, 2021

We purchased a 2016 ford expedition with about 80,000 miles on it. Overall the car seemed to be worth what they were asking for it and it had all the features and options we were looking for.Overall the actual buying process was painless and no real pressure to purchase a bunch of warranty. About 3 weeks into owning the car a transmission warning light came on, it was still under the dealership short period warranty that they provided so it went right back in to get checked out. They dont offer loaners but initially offered us a low coast rental which we declined (about $50 a day if I remember correctly). It took them a week to diagnose the issue, something I had already done in about 15 minutes by pulling the fault codes, I could of even given them a list of what issues cause the codes and what the fixes are, worst case you need a new torque converter which is what they said ours ended up being. It was another week for them to get approval to pay for repairs by the warranty company, at which point they offered us another rental paid for by the warranty, as they said repairs would be about 4 days I declined as we had other options for driving. Repairs ended up taking almost two weeks, not 4 days, communication with them was not great and I was constantly phoning for updates when they missed deadlines they gave me, also their phone systems sucks and most of the time it would go to voicemail and then they almost never called you back. On a friday I spoke to the service advisor and she stated that the car would be ready for me tuesday to pick up and they would call me on monday to confirm (they are about an hour drive from home so wanted to be sure it was ready) Come monday no call (big surprise) I called tuesday morning and they confirmed the car was ready so we headed out to pick it up. This was supposed to be fully covered by warranty but when I got to the dealership they gave me an invoice with a balance due of about $180, I questioned this as it gave no breakdown of what the fee was for, they thought it might be for a transmission service (that they just rebuilt under warranty) they were not sure and could not ask the service advisor I had been working with as she no longer worked at the dealership. As they could not explain what the fee was for and that they had the car in service longer than we had owned it, they waived the fee. I was also a little surprised to see that they did not wash or detail the car even though they had it for so long. We have only put about 200 miles on the car since the work was done but so far all appears to be fine with the repair. We are headed to spokane this weekend and will see how it does on that trip.

David Pearson May 25, 2021

I will never bring a vehicle here again! After having my small business primary service Ford Transit T250 cargo van towed to Bellevue Ford on Monday the 1st, I ended up driving it out of the dealership on Wednesday the 10th to a local mechanic who could begin repairs the next day. Autonation Ford Bellevue made a stressful situation much worse by blaming the delays in repairing my van on difficulty in figuring out the problem and then not having the parts. The defect in the transmission Lead Frame is a common one and Ford had to recall over one million F150 trucks and other Ford vehicles for it back in November of 2019 and it is a common problem on transits as well so it should have been easy to diagnose. Then while they were "waiting" for parts to get shipped in I called and found the parts have been on the shelves of many other local Ford dealerships all along. I have been struggling to keep my business going while Bellevue Ford sat on my van and made excuses for not repairing it. I bought my 2015 Ford Transit new and it has broken down at 62,000 miles and now at 81,000 miles both times from faulty electrical parts. Ford dealerships could make more of an effort to save their vehicles reputation by making an effort to repair them quickly. I also asked that my van be secured at all times as it has many thousands of dollars worth of equipment that I use in my service business and I have spent $1500 on an alarm system, window tinting and window grates and slick locks, but when I went to the dealership on Saturday to get some equipment from the van, I found it in the parking lot unlocked with the keys in the ignition! The service manager on duty told me it was fine as they always do that and have cameras on the lot. Considering the increase in crime and car break-ins in broad daylight in the area and the fact that cameras don't do anything to protect private property, I found their attitude to be angering and completely lacking in respect for their customer's property and livelihoods. Service vehicles are broken into everyday in the greater Seattle area making life difficult and stressful for service businesses. I have learned a few things from this experience: Ford Transits are not reliable, many dealerships do nothing to ease your stress in a vehicle breakdown and if you own a vehicle which is out of warranty, make sure to find a local mechanic who can service your vehicle and respects your property and wishes. Last week I sent an email to the service manager at Bellevue Ford and received no response. My conclusion is that they really just don't care.

Gabriel dG Mar 15, 2021

Unequivocally, worst customer service experience I have had in 35 years on this earth. Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life. Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to… 1. Tell me I need to get X, Y, Z after markets parts and only those parts 2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k? 3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest 4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”) 5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment 6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation 7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing. If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊

PVC Dec 28, 2020

We've never purchased a car out of state before, since my daughter wanted a red Audi A5 cabriolet which didn't appear often for sale. After a few months searching, we found one that we wanted at Autonation Bellevue Ford in Washington. We've bought a car from Autonation before here locally and we've been extremely happy with the professionalism and meticulous customer care. We felt safe to contact Autonation Bellevue Ford inquiring this RED A5. Michael Allen was our contact, we texted and got all the information, extremely professional and hard working. Autonation has one price thing which is good and bad, we wanted to negotiate because this RED car is $3k over any black one in CA with the same condition, but the price only drop if they don't sell in 30 days or so. We didn't want to take a chance to wait. We didn't want to buy an Audi with one key and no wind deflector for the convertible since this is one owner car, it should have everything that came with the car originally. Michael didn't want to let the deal fail due to the extra key and wind deflector, he made sure we have both before we drive up to get the car. We had an A8L to trade in, Autonation did give us a fair trade in value which we're happy with and the amazing thing is they would let us to drop off the trade in locally at Autonation Honda of Fremont and the people here had been amazing, Vince was the manager that let us to sign papers and dropping off the trade in. Everything went smoothly, so we didn't have to drive 900 miles up and 900 miles down, kudos to Autonation. We booked the flight and Michael actually picked us up at the airport, how much customer care can you get more than that. We should take one star off the review due to the finance department didn't make up their minds on if they should collect the tax and the license to register the car for us, yes, we had to paid the tax and license and then on the day of picking up the car, they decided not to do it because it's a cash deal, so we had to pay for tax and license here at DMV but we had to come back because we didn't have the title of the car. The finance manager Craig New (and where did he get the 10.3% tax to collect from us?) should know what he wanted to do with the deal like this. Yes, the refund check and title was Fedex to us a week later, but it's just sloppy and inconvenient for us IMO. What happened if we don't have the extra cash for tax and license when we try to register in CA and why do they have courtesy taking cashier check in CA and not registering for customer? . Anyhow, Autonation is a great auto dealer network IMHO. It was a beautiful drive back to CA.

Louis Le Nov 8, 2020

Now typically I would have put this as a 2 or 3 out of 5 stars, but I have to say Mathias and Craig real hard to win my business. Post having a pretty bad start to the negotiations. I will say I am only giving this a plus rating because of the hard work and dedication of both Mathias and his manager, far beyond my better judgement. The Good - Mathias tried real hard to make the deal work, and find the right car. H - The car is really great, and a credit to Ford (2020 Explorer, 4x4) - Mathias and the management have offered to try and sweeten that final blow of price by finance, by offering several incentives to help with our relocation to the area. The Bad - Travis messed us around and missed elements of the checks and balances set out by his group, like not giving me the price we both agreed to and signed (which to get we had to 'prove Travis said this' with a copy of the paperwork we both signed) as well as several pieces of work done that significantly slowed down our process, like credit checks and asking simple things like total amount willing to put down as deposit. - Leading up to the visit it was clear none of the managers or sales staff talked to one another, I had 3 different sales staff and 2 different managers borderline harass me leading up to the deal. From calling hourly or emailing over one another to beg for the sale or offer something above or average what was only offered by another rep 30-40 minutes earlier. - I lost an entire day trying to get the deal, only at the end the 'Finance person' to try and throw another $300 on at the end, or more, and it was pretty clear she had zero empathy or compassion towards out situation. We tried to see if there was a better deal to be made, it generally felt very underhanded to do this at the end of an already long day, having spent 6+ hours in the building going back and forth on paperwork. Ironically now she is messaging us saying 'we' didn't fill out the paperwork correctly (which she counter checked several times?) to say we owe her more time. No thanks! Generally? I would say don't waste too much time here, they can either do the deal they said (and signed!) or they cannot. Remember Seattle and Bellevue have a lot of alternative options.

Mark Murphy Dec 7, 2019

I purchased a car on 5/31/17. I went in with pre-approved financing. All paperwork was in order. Additionally, I had called ahead to confirm the vehicle I wanted was still there. Sales situations make me anxious, I have learned to be prepared. I was aware that I would need to provide an application for Capital One to complete my financing when I was in the dealership. I did so, and verified that this application was for just that. I left the dealership with my car, with the financing I had received prior to getting there. While there was also an issue with my down payment being processed twice, and not being able to reach anyone for days to get this resolved...during which bank fees were incurred - as I hadn't placed double my down payment in this specific account - my bigger issue is with the unauthorized request for credit. I have since learned that AutoNation reached out to Ford Credit, Wells Fargo, Chase, Ally, and WSECU. I know this because I received denial letters from each based on the application I had submitted for Capital One. Unfortunately, the first application accidentally didn't include my income, so I needed to fill out a second. Was fine with me, as I knew this would just be confirming the information Capital One had approved. I had no idea they had used an incorrect application to retain financing, through multiple companies - WITHOUT MY KNOWLEDGE. I have spoken to my salesperson, Matt. He was nice enough, as he said - "wait, you came in with pre-approved financing, I remember?. It was clear he was very uncomfortable. While he stumbled over his words and apologized and said he couldn?t say why this happened, he promised he would reach out to his manager regarding the fees I had received as well as the credit submissions. That was a month ago. I have called and emailed requesting a copy of anything I signed giving them approval to perform inquiries. I have received zero communication and am forced to post this and attempt different channels for get these inquiries removed. And maybe the money they owe me. I?m really disappointed.

Adrienne Jul 19, 2017

In summary, I would avoid this dealership. I used edmunds.com and the ford website to try and `internet search' for a car and deal. I was contacted by this dealership. They told me that they had a truck with my specifications. They `got me in the door' and we worked through all of the details to make a deal. They assured me they could get the vehicle. Then, they pulled my credit, made me sign a document with a price and specific VIN, and told me that the truck would be at the dealership the next morning. I received a call that night saying that there was some sort of `miscommunication' between their dealership and the vehicle they located. The truck actually had substantial aftermarket work that objectively changed the character of the vehicle. I told them that I did not want these extras. I wanted the truck that I (and the websites) clearly laid out for them. They then sent me trucks that did not fit my specifications. At this point, I walked away from that dealership to restart my search. This obviously wasted quite a bit of time and energy on my part. I found the truck that I wanted through my own internet searching and went to that dealership and bought it. The story, however, does not end there. The general manager of this Bellevue dealership contacted me about three weeks after my interactions with them. He indicated that he wanted to see if they could still sell me a truck. I thanked him for the email and communication. I then told him that I found the truck that I wanted and already bought it. I also copied a descriptive email between myself and his salesperson about why I walked away. Despite being clear and fact-based with my description about my experience (which could have been more integrated with an emotional response), the general manager did not respond well. He indicated that they spent time and energy on their end. Also, they do not appreciate when the `target moves' and they lose a deal. I responded saying the target did not move, they lost the deal because they could not find the truck that I specified. Further, I found the truck at a Ford dealership in Washington state with my own internet searching that matched the same specifications that I gave them and the internet search tools like edmunds.com. I had a pretty bad experience with this dealership. I would recommend avoiding buying a vehicle through them.

SeattleVehicle Jul 8, 2017

UPDATE: As you can see, after I posted my review, the dealership almost immediately responded - inviting me to please contact their General Manager, David Dean, so they could rectify the situation. I called 3 times and left a message - no response. So I filed a claim with the Attorney General's Office, who accepted my claim and contacted the dealership. I received word yesterday that Autonation Ford Bellevue refused to take any responsibility for selling me a car that had severe mechanical problems and has cost us thousands of dollars. If you are considering purchasing a car from any Autonation dealership in Washington, I encourage you to contact the AG's office and ask to see my complaint. They had zero intention of making this situation "right" and so I say again: DO NOT BUY A USED CAR FROM AUTONATION!!! Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat “status” car – and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2006) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month – all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs – an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didn’t really ask for any type of remedy but the “crickets” as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs – for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 – for a total service bill of $3,000.00. Well, we didn’t really have any other option than to have it repaired, as we didn’t want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise – crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney General’s Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of “caveat emptor” (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the “inspection” they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us – knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car – and letting everyone we know, including my son’s fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

Bonnie Lindstrom Dec 1, 2016

Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat status car and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2009) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didnt really ask for any type of remedy but the crickets as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 for a total service bill of $3,000.00. Well, we didnt really have any other option than to have it repaired, as we didnt want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney Generals Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of caveat emptor (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the inspection they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car and letting everyone we know, including my sons fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

blindstrom Dec 1, 2016

I started working on the car I bought through Cars.com, narrowing down the places and options and finding the one I wanted and in my price range. I found the car at this dealership and began emailing to make sure it was available as I live over an hour away. We settled on a price for my trade-in and made an appointment. I arranged for financing with my credit union, and was approved. They are supposed to be a part of the CUDL network which is affiliated with my credit union. I handed them all of the papers which had the loan number and approval, and still they had me fill out a Ford Credit application, to my complete dismay, stating it was just a formality. After waiting over an hour for them to do paperwork they did not need to do, I got the finance manager that did not know the forms, or equipment and so I sat patiently while he printed form after form over and over again. When we were done, he told me I would not even have to go to the credit union because it was all done right there. To my amazement, 4 days later I received a call from ANOTHER finance company stating they were handling my loan. I chose my credit union for convenience and because they have always been very good at what they do. This company was in California, a "poor" credit company with higher than average interest rates. I have excellent credit so immediately I got on the phone with this dealer, at 2 in the afternoon. The finance manager I needed to speak to was not in until the following day. I called at 9:20.left a message, 10:30 left a message, and at 11:20 I got through to Matt. He was not a bit sorry or helpful for their MAJOR ERROR. Giving my information out to anyone without my permission is against the law. He stated the company had already funded it and that my credit union might have to refinance it. This was their error, not mine and they think it is okay to let things stay the wrong way they did it. He told me ANOTHER guy, Mike from their agency would call within an hour. He did not. I called my salesman and he told me that he's only the salesman and can only make sure that I am talking to the right people. 4 hours passed without a call and no resolution of a problem they caused, and now a whole day had passed since the initial call to notify them of their error. To say that they completely ruined the experience of buying a car would be an understatement. They have violated my trust and have shown a complete lack of regard for a customer and problem I DID NOT CAUSE.

spridgetnut Feb 19, 2015

Bought my '08 Ford Mustang at this dealership. I think this dealership had the best inventory and probably the best chance of getting a good deal due to the volume of sales that go thru here. I had started by getting quotes from the internet and Ashley from the Internet Sales Dept contacted me and set up a "hassle-free" test drive. Went there and got hooked up with Matthew on the sales floor that showed me the car and test drove with me. Very down to earth person, and very knowledge about the product. No pressure test drive and I did really like the car that I test drove so I talked deal a little bit with the Matt and then also his manager. Had to walk away the first time since it was the first dealership that I visited. I subsequently went to 3 other dealership but did not find the car that I wanted, nor did I find a better deal that was offered at Ford of Bellevue. I was pretty aggresive in negotiating with them and I recommend that you go thru Ashley or one of the sales guys first. You're likely to end up with a better deal if you don't go thru one of the big wigs first. My advice for anyone walking into any dealership is that the most powerful tool that you have is "walking away". If you're not comfortable with the sales person or the deal, just walk away and try again. Anyway, all in all, this was a very good buying experience and I was comfortable with the deal that I got. The business manager that "closed" my deal was actually pretty pleasant. I lot of "business/finance" managers I run into in the past would try to sell you a lot of stuff that you don't need. He was helpful in evaluating my situation and finding stuff that would make sense and would be a good deal for me. I was in and out in about half an hour. This process typically was the most grueling for me as I'm just trying to leave with my car. So I was glad that he understood that and made sure I was out of there to enjoy my new ride. Kudos also to Ashley for the follow up after the purchase, she made sure I am still enjoy the car and also helped me with getting the addtional installs that was part of the purchase deal. No issues and very good old fashion customer service. I would buy my next Mustang there if Ashley or Matthew is still there.

hinwong May 6, 2008

I had a wonderful buying experience at Ford of Bellevue (formerly Prestige Ford). It's acutally the second car I've purchased through this dealership, and I'm writing to recommend others to buy a car through them. When you walk into Ford of Bellevue EVERYONE who works there treats you like you are number one. If you make an appointment with any department, be prepared to be on time, because they will be ready for you. If you need coffee, restrooms, a certain individual, or need questions answered about their products, just ask ANYONE in this dealership and they will help you promptly, and with the utmost courtesy. I was a little out of touch with the new Ford products, and so I drove quite a few cars and asked lots and lots of questions. Everyone from my salesman to finance to service and parts answered my questions patiently, knowledgeably and enthusiastically. My credit does not fall into the "A" credit category, and I've been suckered by other dealers into outraegeous contracts, paying outrageous interest rates and fees. I had a TEAM of finance specialists at Ford of Bellevue with just ME in mind. There is a pledge at this dealership to find the best interest rates and financing options possible for all of their customers, and it's not just a slogan or hype; they really mean it. I drove off the lot with a contract that was fair and reasonable for my situation, only to hear from my sales rep several days later informing me that they had worked to get me a better interest rate and contract. Although they had already gotten approval on a loan, and signed all the paperwork with me, they kept working after I left to save me thousands. Yep - I got a call after driving the call three days telling me to come on in, because they found a way to lower my car payment, get me additional rebates that I qualified for, and a better interest rate through a better bank. People... who does that?! Ford of Bellevue, that's who. I experienced no high pressure sales and felt completely comfortable at each and every turn during this car purchase. Put simply, you will not find a better car dealership in the Bellevue area. I love my car, and I even love the contract that will ultimately pay off my car AND re-establish my credit AND allow me to save thousands for other things I need. You know... on the way out, they even gave me a voucher for a free tank of gas (after detailing my car). You've gotta love these guys. "Have you driven a Ford lately?" ; because I have, and I wouldn't trade it for anything!

marilynj Aug 23, 2007

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Ford Bellevue Difference

Recent Reviews from AutoNation Ford Bellevue

Cars.com

Edmunds

Facebook

Google+