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Recent Reviews from AutoNation Ford Bellevue

I had an appointment at 11:40am for a lab oil change & 2 recalls needed to be done on my new bronco sport. I showed up on time, the guy taking in my car was super nice. I initially marked my appointment as a waiting appointment but the day had changed so I said I was leaving it for a couple of hours & I’d be back in a bit, figure that way they got a little wiggle room if something came up & I didn’t have to sit there for an hour. So 3 1/2 hrs go by & there is no call from the service department, so I call them, surely my car is done OR if they had a problem I would have known by now. That’s when I get the displeasure of dealing with Stevie & his complete cockiness & unprofessionalism. Before I can even finish my sentence to ask what’s up with my car, he cuts me off telling me “they’re taking it now” … NOW? 3 1/2 hrs AFTER my appointment time. I tell him I’ll be back to the dealership in about and hour, I’m then told he’ll call me if it’s ready, sir, no matter what I’ll be there, I need my car & you’ve ample time to get it done or alert me to an issue. He then says “we’ll if it’s ready you can have it” and blows me off. I show up an hour & a half later, & again he cuts me off saying it’s “almost done” I say “almost done as in 10/20/30 minute? And hour” .. he tells me 30 mins. An HOUR later I have to go to him & say “Steve is done yet what’s going on?!” He tells me it’s done and has the audacity to THROW the keys at me on the counter at me. Slam a car coupon on the counter and proceeds to tell me they could only do one recall & the parts for the other recall he doesn’t know when they’ll get or what they call me. Sounds pretty on point for the service Steve provides. FIVE HOURS later my car is ready. Five hours for an oil change & a small recall. Never again will I go to this dealership, what an absolute dick Steve was. I can’t believe he has a job there still. Incredibly rude.

Jennifer Shultzman Apr 18, 2022

The good news is my truck was seemingly diagnosed correctly and the repairs done well. The bad news is…wow. This was a customer service nightmare that evolved into a running joke with my family, my co-workers, and even the dealership staff. When I dropped my truck off for repairs, I was told it would be looked at in a few days. All well and good. A couple weeks later when I called back they hadn’t even looked at it yet. I kept checking back every few days, but most of the time when I called, nobody would answer. It was almost impossible to contact or get a callback from anyone in the repair department. I was eventually told early-on that the shop had been closed for a week because mechanics had gotten Covid. Understandable for that period of time, but it didn’t explain why my truck still had not been evaluated even a month after I dropped it off! I emailed the Repair Manager, Drew. He never responded to that email or any phone messages. I tried using the Bellevue Ford website to ask for the email address to the General Manager from their online Chat support. They told me they could not provide that to me. And disconnected without warning. Whenever I did manage to speak to the service tech handling my truck, all he could do was repeatedly promise that they would get to my truck “tomorrow”. Eventually I could hear his own frustration and chagrin with the process when he realized he had told me the same thing at least 6 times over the previous weeks… Well, finally, almost a month and half after bringing the truck in, it was worked on. But it’s not over…After replacing my distributor, I was told they could not actually complete the job yet because the timing needed to be adjusted for the new distributor. They could not do this because-hold onto your seat-the repair shop did not have a timing light! How in the world does an automotive repair shop of any size, let alone one of the biggest Ford dealers in the region, not have a timing light in their repair shop??? I was told it would have to wait until tomorrow, so one of their mechanics could bring his personally owned timing light from home! I’m glad he did, but if the dealership didn’t have a timing light, why didn’t they just immediately go down the road to an auto parts store and buy one for their service department??? It’s not like they won’t need it again at some point! The job was finally finished a month and half after bringing it in. For a job that really only should’ve taken a half day, from diagnosis to repair. Honestly, I’m surprised they didn’t try to charge me a storage fee too. It’s a good thing my wife had to work from home, so I could use her car. Otherwise I would’ve had to add the cost of a rental car to this fiasco. I asked about a loaner. They don’t offer that.

Dain Jones Mar 13, 2022

I bought my 2012 Nissan Murano on February 6, 2022 at AutoNation Ford Bellevue. Through this letter I want to manifest how disappointed and discontent I am with my experience with your business. At the same time, I want to make clear that I would like to return this car for a full refund which includes my down payment and cancellation the contract with AutoNation at Ford Bellevue. As a driver, I don't feel safe operating this vehicle. In less than two weeks, the car has already presented three major safety issues. One of the brake lines is broken, there is a major leak in the transmission of the car, and there is a recall that has not been fixed yet. The day I bought the car they told me it went through a 15-point safety inspection test and that the car was fine to drive. On top of that, they assured me that they took care of all the recalls the car had and there were no issues with the vehicle. According to the dealership, the only remaining issues are cosmetic and the front two fog lights that were not working at the time. On the Nissan website, there is still an unresolved recall that has not been completed yet. On Sunday February 20, 2022 the vehicle's emergency parking light and traction control light turned on. In order to look for a solution I went by an O'Reilly Parts store and the store associate who helped us mentioned that the vehicle didn't have any brake fluid and it was unsafe to operate. We scheduled an appointment with a mechanic to check our car on Wednesday February 23, 2022 and after looking at it, he found a severed brake line on the left rear side and a major leak on the transmission of the vehicle. According to him, the vehicle is in unsafe conditions and could fail at any moment, either because the transmission will fail due to lack of fluid or the brakes would not respond because of the severed brake line. At this point I had to drive with big uncertainty to AutoNation Ford Bellevue to explain the concerns and proposed a solution of a full refund and cancellation of the contract. They kept telling me that the vehicle was 10 years old and because of that they would not be able to do much about it. I mentioned to them that I did not want the vehicle because it represented a big threat for me and I felt really unsafe driving it. I had to wait around 2 hours in order to get a response from them, the best solution they came up with was to fix the brakes and not even refill the transmission fluid and fix the transmission. They say that if the car was sold as an ‘as-is’ car there was not much that they could do about it, and that "we don't know when is going to break that's the reason we sell the car as-is." The vehicle was not sold 'as-is' and I have a photo of the Dealer Warranty statement on the Buyers Guide posted on the car, with the car with the vehicle make and model and VIN Number. They claimed that the vehicle went through a safety inspection, however there still an uncomplete recall, brakes issue, and transmission issue only after 2 weeks of purchasing the vehicle. This is three major safety concerns that was not mentioned prior to purchasing the vehicle. I do not trust what they claim. At this point, I am really upset and displeased with the service, lies, and lack of caring about my safety the manager at AutoNation had. How can you refuse to honor the dealer warranty and try to claim that the car is marked as an ‘as-is’, so that you guys will not respond for the damages or my safety when it has not even been a month since buying the car? How can you claim that this car was safe to drive when there are three major concerns that has been diagnosed? My proposed solution is to receive a full refund and to have the contract canceled. I do not feel safe operating a vehicle that has three major safety failures after two weeks of having purchased it. These three issues are known, but I wonder what other issues that I do not know about? These issues are not cosmetic or superficial. These are three major concerns that are present and can lead to a car accident or even worse a deadly road casualty.

Elias Karraa Monzon Feb 27, 2022

Elias Karraá Feb 27, 2022

I bought my 2012 Nissan Murano on February 6, 2022 at AutoNation Ford Bellevue. Through this letter I want to manifest how disappointed and discontent I am with my experience with your business. At the same time, I want to make clear that I would like to return this car for a full refund which includes my down payment and cancellation the contract with AutoNation at Ford Bellevue. As a driver, I don't feel safe operating this vehicle. In less than two weeks, the car has already presented three major safety issues. One of the brake lines is broken, there is a major leak in the transmission of the car, and there is a recall that has not been fixed yet. The day I bought the car they told me it went through a 15-point safety inspection test and that the car was fine to drive. On top of that, they assured me that they took care of all the recalls the car had and there were no issues with the vehicle. According to the dealership, the only remaining issues are cosmetic and the front two fog lights that were not working at the time. On the Nissan website, there is still an unresolved recall that has not been completed yet. On Sunday February 20, 2022 the vehicle's emergency parking light and traction control light turned on. In order to look for a solution I went by an O'Reilly Parts store and the store associate who helped us mentioned that the vehicle didn't have any brake fluid and it was unsafe to operate. We scheduled an appointment with a mechanic to check our car on Wednesday February 23, 2022 and after looking at it, he found a severed brake line on the left rear side and a major leak on the transmission of the vehicle. According to him, the vehicle is in unsafe conditions and could fail at any moment, either because the transmission will fail due to lack of fluid or the brakes would not respond because of the severed brake line. At this point I had to drive with big uncertainty to AutoNation Ford Bellevue to explain the concerns and proposed a solution of a full refund and cancellation of the contract. I mentioned to them that I did not want the vehicle because it represented a big threat for me and I felt really unsafe driving it. I had to wait around 2 hours in order to get a response from them, the best solution they came up with was to fix the brakes and not even refill the transmission fluid and fix the transmission. They say that if the car was sold as an ‘as-is’ car there was not much that they could do about it, and that "we don't know when is going to break that's the reason we sell the car as-is." The vehicle was not sold 'as-is' and I have a photo of the Dealer Warranty statement on the Buyers Guide posted on the car, with the car with the vehicle make and model and VIN Number. They claimed that the vehicle went through a safety inspection, however there still an uncomplete recall, brakes issue, and transmission issue only after 2 weeks of purchasing the vehicle. This is three major safety concerns that was not mentioned prior to purchasing the vehicle. I do not trust what they claim. At this point, I am really upset and displeased with the service, lies, and lack of caring about my safety the manager at AutoNation had. How can you refuse to honor the dealer warranty and try to claim that the car is marked as an ‘as-is’, so that you guys will not respond for the damages or my safety when it has not even been a month since buying the car? How can you claim that this car was safe to drive when there are three major concerns that has been diagnosed? My proposed solution is to receive a full refund and to have the contract canceled. I do not feel safe operating a vehicle that has three major safety failures after two weeks of having purchased it. These three issues are known, but I wonder what other issues that I do not know about? These issues are not cosmetic or superficial. These are three major concerns that are present and can lead to a car accident or even worse a deadly road casualty.

Carlos Elias Karraa Feb 27, 2022

Shame on you AutoNation "Ford of Bellevue" for gouging your loyal customers! I have a 2016 Limited F150 purchased brand new with a Platinum Service Plan ($3800). Two tire pressure sensor faults ( 2 TEA PMS Sensors), outdated GPS maps, and 2 days after dropping the truck off for early bird service, I called the shop. Mike the service advisor quoted me $265.52 per tire for repairs. He explained that the batteries go 'bad' in these self contained sealed units after 4-5 years. He went on to explain that I should do all four and that the 'update' on the GPS maps would be $320.95 + Tx. Of Course, ZERO of this covered by my very expensive top of the line service plan because the units did not fail mechanically. It was the batteries.....and batteries aren't covered. He did admit that there was a 'gray' area in contract interpretation. But blamed that on FORD Manufacturing who said it was not covered after he put the part number into the computer. Off the phone with AutoNation, I called Big O Tires who was more than happy to replace all 4 sensors in the tires for $80 ea. or $320 +tx total. Off the phone with Big O, I called Ford Manufacturing co, They said the I didn't need AutoNation to do the GPS map update. They said I could simply hook the truck up to WIFI and do it myself in seconds for free. Which I ended up doing. Off the phone with Ford Manufacturing, I called AutoNation back and explained to Mike what I had found. It took Mike approximately 10 minutes to 'Check with his parts guys' and call me back with a comparable $80 price per tire on the tire sensors. He said that he would 'give me a deal' by matching the price Big O had given me...But that I had to do all 4. He mentioned that these were OEM parts and not the cheapies the others install. He had nothing to say about the GPS map update. I authorized the repairs. It honestly seems like the wild west with the prices the Service Advisors are quoting....Especially in lieu of revenue lost to covid over the last 1.5 years. Like most services, prices have sky rocketed, and we the people pay and pay and say nothing. We should stand together and not let this happen. The sell us expensive vehicles with expensive 'peace of mind' service contracts with 'ambiguity at best' in a service plan I was sold and told was the bumper to bumper 'worry free' up to 75,000 mi. I'm currently at 38,00 mi and feel so betrayed, I want to sell it. But that wouldn't help us either. Used car prices are up 38% from a year ago. Any takers? WOW!

Ingrid Hamilton Aug 15, 2021

We purchased a 2016 ford expedition with about 80,000 miles on it. Overall the car seemed to be worth what they were asking for it and it had all the features and options we were looking for.Overall the actual buying process was painless and no real pressure to purchase a bunch of warranty. About 3 weeks into owning the car a transmission warning light came on, it was still under the dealership short period warranty that they provided so it went right back in to get checked out. They dont offer loaners but initially offered us a low coast rental which we declined (about $50 a day if I remember correctly). It took them a week to diagnose the issue, something I had already done in about 15 minutes by pulling the fault codes, I could of even given them a list of what issues cause the codes and what the fixes are, worst case you need a new torque converter which is what they said ours ended up being. It was another week for them to get approval to pay for repairs by the warranty company, at which point they offered us another rental paid for by the warranty, as they said repairs would be about 4 days I declined as we had other options for driving. Repairs ended up taking almost two weeks, not 4 days, communication with them was not great and I was constantly phoning for updates when they missed deadlines they gave me, also their phone systems sucks and most of the time it would go to voicemail and then they almost never called you back. On a friday I spoke to the service advisor and she stated that the car would be ready for me tuesday to pick up and they would call me on monday to confirm (they are about an hour drive from home so wanted to be sure it was ready) Come monday no call (big surprise) I called tuesday morning and they confirmed the car was ready so we headed out to pick it up. This was supposed to be fully covered by warranty but when I got to the dealership they gave me an invoice with a balance due of about $180, I questioned this as it gave no breakdown of what the fee was for, they thought it might be for a transmission service (that they just rebuilt under warranty) they were not sure and could not ask the service advisor I had been working with as she no longer worked at the dealership. As they could not explain what the fee was for and that they had the car in service longer than we had owned it, they waived the fee. I was also a little surprised to see that they did not wash or detail the car even though they had it for so long. We have only put about 200 miles on the car since the work was done but so far all appears to be fine with the repair. We are headed to spokane this weekend and will see how it does on that trip.

David Pearson May 25, 2021

Unequivocally, worst customer service experience I have had in 35 years on this earth. Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life. Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to… 1. Tell me I need to get X, Y, Z after markets parts and only those parts 2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k? 3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest 4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”) 5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment 6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation 7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing. If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊

PVC Dec 28, 2020

We've never purchased a car out of state before, since my daughter wanted a red Audi A5 cabriolet which didn't appear often for sale. After a few months searching, we found one that we wanted at Autonation Bellevue Ford in Washington. We've bought a car from Autonation before here locally and we've been extremely happy with the professionalism and meticulous customer care. We felt safe to contact Autonation Bellevue Ford inquiring this RED A5. Michael Allen was our contact, we texted and got all the information, extremely professional and hard working. Autonation has one price thing which is good and bad, we wanted to negotiate because this RED car is $3k over any black one in CA with the same condition, but the price only drop if they don't sell in 30 days or so. We didn't want to take a chance to wait. We didn't want to buy an Audi with one key and no wind deflector for the convertible since this is one owner car, it should have everything that came with the car originally. Michael didn't want to let the deal fail due to the extra key and wind deflector, he made sure we have both before we drive up to get the car. We had an A8L to trade in, Autonation did give us a fair trade in value which we're happy with and the amazing thing is they would let us to drop off the trade in locally at Autonation Honda of Fremont and the people here had been amazing, Vince was the manager that let us to sign papers and dropping off the trade in. Everything went smoothly, so we didn't have to drive 900 miles up and 900 miles down, kudos to Autonation. We booked the flight and Michael actually picked us up at the airport, how much customer care can you get more than that. We should take one star off the review due to the finance department didn't make up their minds on if they should collect the tax and the license to register the car for us, yes, we had to paid the tax and license and then on the day of picking up the car, they decided not to do it because it's a cash deal, so we had to pay for tax and license here at DMV but we had to come back because we didn't have the title of the car. The finance manager Craig New (and where did he get the 10.3% tax to collect from us?) should know what he wanted to do with the deal like this. Yes, the refund check and title was Fedex to us a week later, but it's just sloppy and inconvenient for us IMO. What happened if we don't have the extra cash for tax and license when we try to register in CA and why do they have courtesy taking cashier check in CA and not registering for customer? . Anyhow, Autonation is a great auto dealer network IMHO. It was a beautiful drive back to CA.

Louis Le Nov 8, 2020

Now typically I would have put this as a 2 or 3 out of 5 stars, but I have to say Mathias and Craig real hard to win my business. Post having a pretty bad start to the negotiations. I will say I am only giving this a plus rating because of the hard work and dedication of both Mathias and his manager, far beyond my better judgement. The Good - Mathias tried real hard to make the deal work, and find the right car. H - The car is really great, and a credit to Ford (2020 Explorer, 4x4) - Mathias and the management have offered to try and sweeten that final blow of price by finance, by offering several incentives to help with our relocation to the area. The Bad - Travis messed us around and missed elements of the checks and balances set out by his group, like not giving me the price we both agreed to and signed (which to get we had to 'prove Travis said this' with a copy of the paperwork we both signed) as well as several pieces of work done that significantly slowed down our process, like credit checks and asking simple things like total amount willing to put down as deposit. - Leading up to the visit it was clear none of the managers or sales staff talked to one another, I had 3 different sales staff and 2 different managers borderline harass me leading up to the deal. From calling hourly or emailing over one another to beg for the sale or offer something above or average what was only offered by another rep 30-40 minutes earlier. - I lost an entire day trying to get the deal, only at the end the 'Finance person' to try and throw another $300 on at the end, or more, and it was pretty clear she had zero empathy or compassion towards out situation. We tried to see if there was a better deal to be made, it generally felt very underhanded to do this at the end of an already long day, having spent 6+ hours in the building going back and forth on paperwork. Ironically now she is messaging us saying 'we' didn't fill out the paperwork correctly (which she counter checked several times?) to say we owe her more time. No thanks! Generally? I would say don't waste too much time here, they can either do the deal they said (and signed!) or they cannot. Remember Seattle and Bellevue have a lot of alternative options.

Mark Murphy Dec 7, 2019

I purchased a car on 5/31/17. I went in with pre-approved financing. All paperwork was in order. Additionally, I had called ahead to confirm the vehicle I wanted was still there. Sales situations make me anxious, I have learned to be prepared. I was aware that I would need to provide an application for Capital One to complete my financing when I was in the dealership. I did so, and verified that this application was for just that. I left the dealership with my car, with the financing I had received prior to getting there. While there was also an issue with my down payment being processed twice, and not being able to reach anyone for days to get this resolved...during which bank fees were incurred - as I hadn't placed double my down payment in this specific account - my bigger issue is with the unauthorized request for credit. I have since learned that AutoNation reached out to Ford Credit, Wells Fargo, Chase, Ally, and WSECU. I know this because I received denial letters from each based on the application I had submitted for Capital One. Unfortunately, the first application accidentally didn't include my income, so I needed to fill out a second. Was fine with me, as I knew this would just be confirming the information Capital One had approved. I had no idea they had used an incorrect application to retain financing, through multiple companies - WITHOUT MY KNOWLEDGE. I have spoken to my salesperson, Matt. He was nice enough, as he said - "wait, you came in with pre-approved financing, I remember?. It was clear he was very uncomfortable. While he stumbled over his words and apologized and said he couldn?t say why this happened, he promised he would reach out to his manager regarding the fees I had received as well as the credit submissions. That was a month ago. I have called and emailed requesting a copy of anything I signed giving them approval to perform inquiries. I have received zero communication and am forced to post this and attempt different channels for get these inquiries removed. And maybe the money they owe me. I?m really disappointed.

Adrienne Jul 19, 2017

In summary, I would avoid this dealership. I used edmunds.com and the ford website to try and `internet search' for a car and deal. I was contacted by this dealership. They told me that they had a truck with my specifications. They `got me in the door' and we worked through all of the details to make a deal. They assured me they could get the vehicle. Then, they pulled my credit, made me sign a document with a price and specific VIN, and told me that the truck would be at the dealership the next morning. I received a call that night saying that there was some sort of `miscommunication' between their dealership and the vehicle they located. The truck actually had substantial aftermarket work that objectively changed the character of the vehicle. I told them that I did not want these extras. I wanted the truck that I (and the websites) clearly laid out for them. They then sent me trucks that did not fit my specifications. At this point, I walked away from that dealership to restart my search. This obviously wasted quite a bit of time and energy on my part. I found the truck that I wanted through my own internet searching and went to that dealership and bought it. The story, however, does not end there. The general manager of this Bellevue dealership contacted me about three weeks after my interactions with them. He indicated that he wanted to see if they could still sell me a truck. I thanked him for the email and communication. I then told him that I found the truck that I wanted and already bought it. I also copied a descriptive email between myself and his salesperson about why I walked away. Despite being clear and fact-based with my description about my experience (which could have been more integrated with an emotional response), the general manager did not respond well. He indicated that they spent time and energy on their end. Also, they do not appreciate when the `target moves' and they lose a deal. I responded saying the target did not move, they lost the deal because they could not find the truck that I specified. Further, I found the truck at a Ford dealership in Washington state with my own internet searching that matched the same specifications that I gave them and the internet search tools like edmunds.com. I had a pretty bad experience with this dealership. I would recommend avoiding buying a vehicle through them.

SeattleVehicle Jul 8, 2017

UPDATE: As you can see, after I posted my review, the dealership almost immediately responded - inviting me to please contact their General Manager, David Dean, so they could rectify the situation. I called 3 times and left a message - no response. So I filed a claim with the Attorney General's Office, who accepted my claim and contacted the dealership. I received word yesterday that Autonation Ford Bellevue refused to take any responsibility for selling me a car that had severe mechanical problems and has cost us thousands of dollars. If you are considering purchasing a car from any Autonation dealership in Washington, I encourage you to contact the AG's office and ask to see my complaint. They had zero intention of making this situation "right" and so I say again: DO NOT BUY A USED CAR FROM AUTONATION!!! Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat “status” car – and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2006) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month – all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs – an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didn’t really ask for any type of remedy but the “crickets” as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs – for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 – for a total service bill of $3,000.00. Well, we didn’t really have any other option than to have it repaired, as we didn’t want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise – crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney General’s Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of “caveat emptor” (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the “inspection” they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us – knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car – and letting everyone we know, including my son’s fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

Bonnie Lindstrom Dec 1, 2016

Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat status car and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2009) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didnt really ask for any type of remedy but the crickets as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 for a total service bill of $3,000.00. Well, we didnt really have any other option than to have it repaired, as we didnt want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney Generals Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of caveat emptor (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the inspection they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car and letting everyone we know, including my sons fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

blindstrom Dec 1, 2016

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