Recent Reviews from AutoNation Ford Bellevue

Quick, efficient service that corrected the problem! Thank you.

They did an outstanding job. Very efficient and timely.

Needed my f350 serviced called evergreen ford where I bought my truck and they said they couldn't get it in for a month but sent me multiple notices about being ready for me I called ford of Bellevue and they were able to take care of me before my vacation and they are very polite quick and professional my service advisor Paul was awesome thanks again Paul

Thank you Paul from the service department.

This was a very smooth process from beginning to end. Our salesman Vlad was awesome. Not only was he nice and made us feel welcomed but was very professional. Also big thanks to his Sales Manager and Finance Manager that helped us. They worked with us throughout the whole process. We love our new 2021 Ford Explorer. Without a doubt, I would recommend AutoNation Ford Bellevue to Family and Friends. Thank you AutoNation!!

Don't go here for good customer service. The salesman who sold me my car was great. However the Sales team/management as a whole lacked maturity and the ability to communicate aka tell the truth entirely. My car needed a minor repair prior to being driven off the lot - I was told it was being sent to BMW for this repair on Friday and would be done on Saturday. I never received a single phone call with updates and every time I called them I was told a different story. First "They're working on it!!" then "oh well the part never arrived" (so how were they "working on it" if they didn't have the part) then "the part will be here at 11am Tuesday and the car done by 3pm" and lastly "it's all BMWs fault the part didn't come." Then someone "accidentally" told me my car was being fixed at Ford and not BMW even though they had previously told me how great and amazing it was that my car was being fixed by the BMW dealership itself. Less than 48 hours after finally getting my new car, the service light comes on and the battery in the key fob dies. I told them I was coming to have it checked out only to find out that the service department was closed on Memorial Day - too bad they didn't tell me that when I said "I'm coming in on Monday." Additionally, they were insanely pushy about the extended service package/warranty and condescending once I said I didn't want it. When I asked (4 times) to have it removed from my purchase contract, the finance guy refused to speak to or acknowledge me plus the manager kept trying to leave things in that cost more. Overall, I love my new car but I'm insanely disappointed in the experience. I will not go here again.

Worst experience of all time. Went in to get lease buy out information.The person sitting in the front is playing game on mobile.Didn’t even listen to what I am asking for,after asking him multiple times what I need, he checked with another person and came back to say “as I didn’t lease the vehicle with this dealership I need to check with ford customer service”. “I already checked with ford CS and they informed me to go this irresponsible dealership”. I had bad service with the dealership service team in the past, but this is very humiliating.

Paul was the service rep and was excellent. Friendly, courteous and efficient service.

Great, timely service for this dealer. Glad I found them!

Don't go here for good customer service. The salesman who sold me my car was great. However the Sales team/management as a whole lacked maturity and the ability to communicate aka tell the truth entirely. My car needed a minor repair prior to being driven off the lot - I was told it was being sent to BMW for this repair on Friday and would be done on Saturday. I never received a single phone call with updates and every time I called them I was told a different story. First "They're working on it!!" then "oh well the part never arrived" (so how were they "working on it" if they didn't have the part) then "the part will be here at 11am Tuesday and the car done by 3pm" and lastly "it's all BMWs fault the part didn't come." Then someone "accidentally" told me my car was being fixed at Ford and not BMW even though they had previously told me how great and amazing it was that my car was being fixed by the BMW dealership itself. Less than 48 hours after finally getting my new car, the service light comes on and the battery in the key fob dies. I told them I was coming to have it checked out only to find out that the service department was closed on Memorial Day - too bad they didn't tell me that when I said "I'm coming in on Monday." Additionally, they were insanely pushy about the extended service package/warranty and condescending once I said I didn't want it. When I asked (4 times) to have it removed from my purchase contract, the finance guy refused to speak to or acknowledge me plus the manager kept trying to leave things in that cost more. Overall, I love my new car but I'm insanely disappointed in the experience. I will not go here again.

Took a week to begin working on my vehicle but in the end service was completed to my satisfaction.

Several month ago. Chat to ask for the history of the service record of my car. They asked my information and told me, someone will contact me. They never did. I chatted with them twice or three times. The same result. I had wanted to give them the review many times but decided to give up. Today, I recalled my experience and still very angry....

Vlad is the COOLEST salesman. He was the most humble and helpful. So transparent and communication skills are top notch. Online system had wrong details, was super disappointing, but the experience was well worth the hassle. 10/10

Made an appt for standard trans service per warranty. Arrived on time at 9 and was told I should receive a call when ready - probably a couple hours. Nobody called, so I called at 1 and left a message - no call back, so I called again at 2:30 and decided not to leave message. Went to service dept at 3 and was told they were now working on it - be done soon. Went to wait at coffee shop - still no call so returned to service dept at 4:30 and asked to have my car back immediately. Finally got keys after 5. Very poor communications and not sure why they make appointments.

A very pleasant atmosphere and our sales rep, Alper, tried hard to meet our expectations. We are out of state, yet we were treated like a local.

Schedule a service appointment to address a few recall letters I had received in the mail and to get my AC checked, Paul was super helpful and nice to work with!

Spoke over the phone with Tim before making the trip to the dealership and to my surprise had a totally problem free experience. Tim was very willing to work with me not only as a college student, but with my military family as well and made my buying experience simply amazing. Thank you all so much at AutoNation Ford Bellevue!

Riley was my original sales rep. I set up an appointment and did a test drive of the Mach-e. Riley was rude and knew very little about the car. For example, I asked if manually closing the electric tailgate would damage it, he scoffed "I'm not an engineer". He knew zero about the GT version and claimed there is no info available yet you can reserve the GT online. I came back a few days later so my girlfriend could drive the car. Riley was there to help... He said he couldn't find the keys another associate has them, they probably wouldn't show up for my girlfriend to see the car. He then proceeded to say they are trying to keep miles low, "it's not meant for joyrides", and turned me away. I immediately went back inside to change sales reps. George Li, very helpful. I said... "here's what happened with Riley, I want to move on and talk about the car." George found the keys in 60 seconds so my girlfriend could see and rest drive the car. He shared how many people come to drive the mach e and it's a pain for the reps. And then we moved on, and spoke about the car. Thank you George. Tldr: Riley insulted me in front of my girlfriend, lied about not having keys to see the interior and test drive the Mach-E. New rep same location, George Li quickly found keys and helped, thank you George. Edit: Spoke with the GM, impressed at his availability to address poor customer experiences. Things always go wrong when you run a business, how you handle those problems defines your business. Upgraded from 1 to 2 stars.

Easy drop off and pick up, this is a really nice facility. During ther process I was able to connect with a knowledgeable service advisor that took the time to answer all my questions. I'll be bringing both my fords here for service and maintenance from now on.

I just bought a used Ford F150 from Matt at AutoNation Ford in Bellevue. Matt was very helpful and had a lot of knowledge. I bought a fully loaded 2019 F150 and I could not be happier with the process. I was in and out in about 2 hours including financing. Thank you!!!!

We purchased a 2016 ford expedition with about 80,000 miles on it. Overall the car seemed to be worth what they were asking for it and it had all the features and options we were looking for.Overall the actual buying process was painless and no real pressure to purchase a bunch of warranty. About 3 weeks into owning the car a transmission warning light came on, it was still under the dealership short period warranty that they provided so it went right back in to get checked out. They dont offer loaners but initially offered us a low coast rental which we declined (about $50 a day if I remember correctly). It took them a week to diagnose the issue, something I had already done in about 15 minutes by pulling the fault codes, I could of even given them a list of what issues cause the codes and what the fixes are, worst case you need a new torque converter which is what they said ours ended up being. It was another week for them to get approval to pay for repairs by the warranty company, at which point they offered us another rental paid for by the warranty, as they said repairs would be about 4 days I declined as we had other options for driving. Repairs ended up taking almost two weeks, not 4 days, communication with them was not great and I was constantly phoning for updates when they missed deadlines they gave me, also their phone systems sucks and most of the time it would go to voicemail and then they almost never called you back. On a friday I spoke to the service advisor and she stated that the car would be ready for me tuesday to pick up and they would call me on monday to confirm (they are about an hour drive from home so wanted to be sure it was ready) Come monday no call (big surprise) I called tuesday morning and they confirmed the car was ready so we headed out to pick it up. This was supposed to be fully covered by warranty but when I got to the dealership they gave me an invoice with a balance due of about $180, I questioned this as it gave no breakdown of what the fee was for, they thought it might be for a transmission service (that they just rebuilt under warranty) they were not sure and could not ask the service advisor I had been working with as she no longer worked at the dealership. As they could not explain what the fee was for and that they had the car in service longer than we had owned it, they waived the fee. I was also a little surprised to see that they did not wash or detail the car even though they had it for so long. We have only put about 200 miles on the car since the work was done but so far all appears to be fine with the repair. We are headed to spokane this weekend and will see how it does on that trip.

Used several times since they are easier to get appointments versus other Ford dealers in the area. Good facility and good service.

I had a great experience working through which vehicle would work out for my needs and getting a deal done despite me having absolutely ZERO credit history. They even stuck around a little bit after hours to help me out. Much appreciated and I look forward to seeing you all again soon!

Service experience is always excellent. Paul is an excellent service advisor.

Sales person and staff were great so helpful in what we were looking for .

Had engine oil changed at AutoNation Ford Bellevue, as always, thank you for the service, and Thank you Josh :-)!

Is it really good perfect service, it's probably the best dealer ever.

Great professional service- in and out on a weekend! Great overall experience

I wa pleased with my experience with the service dept.

They were quick and took the time to figure out what was going on with my vehicle and made the fix.

Very polite and through out the process, very professional

Josh is a great service advisor. Communicates well.

they cheated and took money for what they did not do, I had to come the next day and insist that they check the video camera after that they admitted all the mistakes and changed the wheels and filter. and scratched my car in the cabin.

The place to be if you own a car from Ford in Bellevue area.

The service advisor, Paul, was easy to work with and very professional. He was straight forward with me and I appreciated that.

Repair done on a timely basis. Great service. Will use them again.

Great buying experience and great car!

Tim Stakkestad was very helpful and was very patient with me making my decision. Very hard worker and I am very pleased with his assistance.

Swung by to get car serviced to repair leaking tail light. Left car for few hours to get diagnosed and then a few days to wait for them to order the tail light to get replaced. Fairly painless process but expensive part for a tail light. Not covered under warranty. My vehicle was a corporate vehicle so repair bill went to company.

Friendly expertise service.

very bad experience, this I found after they changed the cabin filter.

Paulie Walnutz is my guy!

Service advisor worked me into their full schedule to accommodate my oil change and tire rotation. As always, quick check-in, service completed in about 75 min, check out about 5 min. I was also able to use my loyalty points to pay for 100% of the fee which was a nice bonus.

Tim at Auto Nation Ford of Bellevue took care of my needs and found me the vehicle I wanted at the price I asked for. Brandon handle the closing documents in a timely manor and again with me the customer answered any questions I had.

This is my first experience with AutoNation and probably will be my next one too. Tim Stakkestad helped me to finalize the deal over emails and shipped the car from California to Washington before I paid a single penny. He was very passionate and energetic both over emails and in person, I had a great chat with him about books while waiting for all the paperwork to be prepared. He is very easy to work with and even found a secret rebate for me on the delivery day! That absolutely blow my mind and was the best news I heard since pandemic. The second best news was the previous day he emailed me that my car arrived. Brandon Anderson, the financial manager, was also very nice guy who guided me to sign all the paperwork. Previously my purchase experience elsewhere usually lead to some numeric errors or hidden charges in this step, not here. All numbers were the numbers we agreed on, no surprises or no hidden charges. Overall, this is the best purchase experience I ever had so far. None of the sales techniques that make you feel extremely uncomfortable exist here. I was treated as a human being and I can feel they truly care about my whole experience instead of maximizing profit.

I actually had a really awful experience here. I did want to name that they casually do not wear masks. Many people who are sitting at their desk do not wear mask. And they were not eating. In addition to that when we went to the front desk, The two people who were in the back had no mask and one person partially had it on and they really were indifferent about us being in a pandemic. I just had to say that because it was shocking given the fact that they have a sign at the door and that we are in a pandemic. I went here with my friend because we were going to empty her car only to find out that they sold her car without even letting her know. One of the associates really asked "well what was in there that was so valuable" not giving any regard to the fact that someone has had that car for 12 years and they were led to believe they had the opportunity to complete the sale of the car. For someone to have given you business and bought a car especially in this economy, during a pandemic where it looks like your sales are scarce. It's a shame that his coworker had to step in and apologize for his rude behavior. In addition to that everyone seemed very indifferent to the situation and they will try to overcharge you for one tire that was $400. What is insane is that Les Schwab pulled the nail out and patched up the tire for free. All I wanted to say was they don't wear mask, and they will try to overcharge you and will talk to you as if you don't have common sense. The only nice people who are wearing their mask the whole entire time where the people who were in the service area and the man giving back my friend's keys. If I was you I would take my business elsewhere. You don't want to get sick and you also want to be treated with respect. If a manager is to respond to this please look at your camera before trying to tell me that you all wear masks at all times

This is my first experience with AutoNation and probably will be my next one too. Tim Stakkestad helped me to finalize the deal over email and moved the car from California to Washington before I paid a single penny. He was very passionate and energetic over email and in person, I had a great chat with him about books while waiting for all the paperwork to be prepared. He is very easy to work with and even found a secret rebate for me on the delivery day! That absolutely blow my mind and was the best news I heard since pandemic. The second best news was the previous day he emailed me that my car arrived. Brandon Anderson, the financial manager, was also very nice guy who guided me to sign all the paperwork. Previously my purchase experience elsewhere usually lead to some numeric errors or hidden charges in this step, not here. All numbers were the numbers we agreed on, no surprises or no hidden charges. Overall, this is the best purchase experience I ever had so far. None of the sales techniques that make you feel extremely uncomfortable exist here. I was treated as customer and I can feel they truly care about my whole experience instead of trying to maximize profit.

The service center is second to none. Paul, especially, from time to really help me understand what needed to be don?t to my F150. Sales were great too-I bought my truck 2.5 years ago. I would say the lady in finance was extremely pushy and could not take no for an answer. She soured my buying experience but if since gotten over it.

Great place to purchase a vehicle. The staff was wonderful, no pressure, nice long unaccompanied test drives. I would go here again.

The work that was done was great no Issues, Lack of communication with the service advisor was a issue warranty on parts ?? Expected more than there you go spent alot of money on the thing and when i asked if there was things i should know he said its all ready to go and see ya basically

Got to install skid plate on my focus, was installed very quick and service rep and technician were awesome !

The company I work for saw an internet add for a truck online and sent me to check it out. I made an appt on for the following day with them due to Covid restrictions I wanted to mak sure the were available for showings. I showed up and was able to test drive the vehicle. I informed the salesman George that we would infact like to purchase the vehicle for the listed no haggle price. I told him he would be in contact with our lender the next day to exchange information and get all necessary paperwork for wire transfer of the full amount. Auto Nation took over a week to provide a copy of the title to our lender which held up the process for an additional 7 days. When we got the information on a Friday afternoon we missed the cut off for wire transfer. Add 2 more days to Monday. I receive an email from our lender that wire transfer has been sent and accepted. After not hearing from Auto Nation Ford of Bellevue. I call to see if the vehicle was ready to be picked up. George informs me he's "working on another deal." And wouldn't have time to check on that. He was cc'd on email from lender but had to check with his "?" Don't know who you check with when there's confirmation #'s listed from both sides. Add another day. So from Tuesday April 13th until at least Tuesday April 27th we have been trying to get a car from Bellevue Auto Nation. I bought a Jaguar From Scraff Ford of Auburn by turning in paperwork on Friday April 23rd picked up Car Saturday April 24th. So it's not a Ford problem.

My Service Writer, Paul, went above and beyond for me! Thanks Paul, an easy 5 star for you!

Best service team I’ve dealt with. I will continue to do Buissness with Autonation Ford of Bellevue.

My service rep is awesome and has tried hard but overall the experience has been mediocre. I’m a patient guy, but I’ve had to return too many times for a simple door gasket replacement. First time, the part ordered was incorrect. I typically wait on site for service. Bad mistake. Two hours later, I get word that the part ordered was not correct. Service department manager called to apologize, which I appreciated. He offered free shuttle service for next time in. When that time arrived, I got a Lyft ride home, all good. Because my engine warning light came on just coincidentally the day before my scheduled service, I knew it would take a bit longer, but after dropping the car at 8am, I hadn’t heard anything by early afternoon. Since my son works in the area of the dealership he gave me a ride back there on his way to work. I sat there another hour. They figured out the warning light issue, replaced the part after replacing the door gasket but when I went to inspect the repair, they replaced the wrong gasket. So frustrating, because the outer gasket was clearly hanging down from the door frame, and it was obvious that was the one needing the repair/replacement. The new seal/gasket has been ordered so we’ll see what happens next.

The salesperson we worked with was very knowledgeable and professional but friendly too.

I can’t say enough nice things about this business! Everyone at this business was kind and professional. Working with Ivan was a great experience and he checked in multiple days to ensure that the car that I was looking at was ready for me when I came for a test drive. 15/10 would recommend this place!

Update: The service team made this right! Thank you Chad and Ashley. Once they learned what happened, they were on it. Got my car back in immediately and took care of everything, plus extra! It’s all fixed and clean. Thank you for correcting this and I look forward to being a customer for life. This is for the service department. The first 2 times were wonderful and I was very happy with the service on my vehicle. However, my most recent visit was not so good. The communication was very bad. I had a 20,000 mile service done and a recall fix on my roof rack. I was warned that my vehicle may not be ready by end of the day but that I would be notified it was going to be longer. By end of day, I had not heard any updates so I sent a text to ask for clarification. No response. It was hard to plan on arranging a ride to pick it up, having no clue when it might be done. The next afternoon I got a call saying it was done. I went to pick it up and they weren’t clear based on the paperwork if the recall had been repaired or just tested so I left pretty confused. When I walked out to my car, there was blue tape all over the roof rack. So I guess it was fixed? I felt like I had bothered the guy enough so I didn’t go back in but I had no idea if the blue tape was suppose to stay on and for how long. I figured if it was ready they would have removed the blue tape. I left it on for an hour and then decided to remove it since it was pouring rain. I had to get a ladder to remove it from the roof, it was wet, soggy....and sticky!!! Took awhile to scrub the stickyness from the tape off. Hopefully this was just an off day for them and not how my service will be in the future. If something was off, or they were understaffed or whatever, again communication and an explanation would have made all the difference. I will probably give them another chance with my next service since my first 2 visits were so fantastic.

Great experience the last few years. It was a special pleasure working with Ashley on this last round. They offer Lyft transport to get to and from work as well. Eeverything was easy from start to finish. Highly recommended.

Timely service. Welcoming staff. Very thorough. Facility was very clean and I felt safe at all times.

The smoothest and fastest car buying experience I've ever had. Many services done here as well and they're always very professional. Great experiences with the parts department too. Fully recommend AutoNation Ford Bellevue!

Very nice people that help you through the whole service process.

The price of the vehicle was pretty good. The vehicle I purchased was a certified one owner. Bring your own pre approval if you plan on financing. I typically do that, but with the vehicle being exactly what I was looking for I just didn’t have the time to go through that process ahead of time. I say that because I didn’t have the best experience with the finance manager. I asked to be sent through a credit union, but he pushed hard on sending it to chase JPmorgan. He said if I wanted a credit union then I could go get my own financing and come back. It’s weird because this is a CUDL dealership? I’ll be refinancing ASAP to get with a credit union and get a better rate. Almost felt like he got a kickback if he sent it to chase instead.

I would recommend ASHLEY at AutoNation and ERIK the mechanic. I had a problem with my car stemming from an accident almost 2 years ago, when it was "fixed" at Service King they fixed it with faulty parts and forgot to include the sensors even though I brought it back multiple times (over the course of nearly 2 years I dealt with 5 managers over there) AS WELL AS bringing it to AutoNation multiple times complaining my sensors weren't working. NO ONE took me seriously, it was a waste of time. I blame it on these multiple men at both locations that think this woman doesn't know anything about her own car. 🙄 Not wanting to give up, I brought it in again to AutoNation and thank goodness I got Ashley on my case...she's been angel who helped solve my problem with Erik who went through line item by line item like a super sleuth to figure out the sensors were never installed! So 7 useless service men later (5 at Service King and 2 at AutoNation), I was FINALLY taken seriously but a woman. Go figure. Thank you Ashley and Erik!!! (5 stars because of Ashley and Erik😁, 0 stars if I were still dealing with the men I was dealing with before at this location!!!🤬)

I would recommend ASHLEY at AutoNation and ERIK the mechanic. I had a problem with my car stemming from an accident almost 2 years ago, when it was "fixed" at Service King they fixed it with faulty parts and forgot to include the sensors even though I brought it back multiple times (over the course of nearly 2 years I dealt with 5 managers over there) AS WELL AS bringing it to AutoNation multiple times complaining my sensors weren't working. NO ONE took me seriously, it was a waste of time. I blame it on these multiple men at both locations that think this woman doesn't know anything about her own car. 🙄 Not wanting to give up, I brought it in again to AutoNation and thank goodness I got Ashley on my case...she's been angel who helped solve my problem with Erik who went through line item by line item like a super sleuth to figure out the sensors were never installed! So 7 useless service men later (5 at Service King and 2 at AutoNation), I was FINALLY taken seriously but a woman. Go figure. Thank you Ashley and Erik!!!

What a shady dealership! I spoke with Alper regarding a newly listed used car that was on their website. He sent photos over after having to inquire hours later when he stated he would send them within minutes. Once the photos were received, I told him I was interested and asked for options of shipment as he originally offered it to me in lieu of me traveling to the dealership. He said he didn't know the cost but would have to look into it as he had never completed an out of state sale. Late into the evening he said he was still working on it. The following day I had to inquire yet again and he stated that he started his weekend early but that it was going to be $3000 to ship it out of state. I asked for the final price of everything so that I could determine if I wanted to proceed. Never heard from him or the dealership. Since, the car has been removed from the website and no update or call from Alper or the dealership. Talk about lack of respect, professionalism, and communication! I discourage you from buying a vehicle from (Alper) Ford of Bellevue and from AutoNation Dealerships - I know I will!

Very fast and helpful. Paul was truely professional, helpful and even suggested some additional preventive maintenance. I will Definitely be back. 👍🏼

The team did an excellent job of my Ford Focus Electric's periodic update. The were polite and efficient. In fact, my car was all ready in about 2 hours, far more quickly than I had anticipated!

My first car buying / selling experience was awesome because of the care and interest in making their customers happy. Everyone I delt with made this experience an awesome one! I will never go anywhere else. What more is there to say!?

As usual the services team did a great job, fast, precise and friendly. Special thanks to Paul.

Financial guys are so unprofessional even they can’t type your name correctly when they run your credit they send to all banks blindly.

I purchased a 2018 Dodge Challenger from them in February 2021, The sales staff was great, no complaints there but when I needed assistance to get a copy of my trade in paperwork I could not get anyone to assist me. I finally got in touch with a general manager who said he would get me the paperwork I needed...that was Thursday and now it's Saturday and still no paperwork. Not to mention that attempts to get information on why I still have not received my car tags when the temporary expires in three days have proved unfruitful. Attempts to contact the General Manager again today resulted in a return to the infinite recording loop.

I came to come look at a Subaru and Riley O’Brien truly made my experience better AND I left buying the car. There was no pressure or uncomfortable negotiations, he was super lax. I am normally very skeptical of dealerships, but everyone including Riley made this experience comfortable! I will recommend anyone buying a car to this dealership, it was a great experience buying a car here! :-)

Paul Hinzpeter was awesome. Came in to get a brake inspection and he was able to get fit me in with new front brakes and alignment. Best service. Staff is amazing. Would like to say thank you to the whole team there at Autonation Ford Bellevue!!! 5 Stars ⭐️

Paul Hinzpeter was awesome. Came in to get a brake inspection and he was able to get fit me in with new front brakes and alignment. Best service. Staff is amazing. Would like to say thank you to the whole team there at Autonation Ford Bellevue!!! 5 Stars ⭐️

Very prompt, friendly, and helpful service. Everything at Bellevue Ford was sparkling clean. All the employees were kind, friendly, and helpful. We were going to wait for our vehicle, but offered to give us a ride to shops or to our house.

I bought a 2014 Dodge Durango with some body damage that was to be fixed . It took 8 months and being ignored by the salesperson . I finally found an email address for what turned out to be the right person to help me. I contacted Chad Dobbs through email and was immediately contacted by him. He did some checking and got me set up to have my vehicle repaired. If it weren't for Mr. Dobbs I doubt anything woukd have been done. I now have my Durango back and it looks fantastic. Thank you Chad Dobbs for being on top of things and getting my Durango fixed. You're awesome.

We have been taking our Ford F-250 7.3 liter since we purchased it in 2002. We just took it in again yesterday. We had great service. The employees in the service department knowledgeable, honest and friendly.

I have been a customer at the dealership for purchases, service and parts for 30 years. Hmmm, that’s a long time. In almost every case the experience has been a pleasure even when the news concerning my vehicle was less than optimal. This last service was tough to manage. Replacement part was back ordered and when received the new part was defective. My vehicle sat for weeks and eventually was repaired. It was a rough experience for me with the wait and confusion and for Josh in service in keeping a vehicle for so long. Sometimes, things are tough and I don’t feel the circumstances deserves a rating other than satisfactory. Things should have moved along quicker and communication could have been better. I’m sure as history has shown experience and expectations will meet up and I’ll continue as a loyal happy customer. Appreciate the work and service at Bellevue Ford AutoNation.

I have reviewed AutoNation Ford Bellevue before, and I gave it 3 stars 3 years ago. Here I am again, another 3 stars. One star for performing the oil change. One star for being conveniently located close to me. One star for being amenable to moving my appointment time two hours because I had to drop my kid off at school. But at least it's consistent here. You know what you are going to get. They are really bad at communicating, they seem overworked, and they seem understaffed. Add to that the seeming budget restrictions, and it likely explains the perceived poor customer service. But just because it is easily explained, doesn't mean that it is acceptable. I dropped off my truck but the assigned customer representative was nowhere to be found. Fortunately someone else helped me. I was assured that my assigned representative would contact me, which didn't happen. I had to call, navigating their horrible phone system (but I have called enough so I know how to get in contact with a live person 75% of the time). Other than that, I had to ask when my truck would be done 4 different times in the span of 3 hours. Pros: they are respectful while conversing with customers, they provide Lyft service. Other than that, I know that it will take an entire day to change oil usually.

Don't go around this dealer if your car broke, two weeks ago on Wednesday my diesel van broke and I towed it to them, I talk to Steve (service advisor) and he told me they will check my car tomorrow but it took 4 business days to tell me what's wrong with my car and he gave me a quote around $2300 before tax and I said ok. Then after he passed it to Ashley (service advisor) and she called me and said he gave you a wrong quote, and it is going to be around $3200 with tax and I said no problem. After two weeks I go there to pickup my car and she put a bill in front of me about $4680 and when I complained she took of $600 but still I paid $800 more than what they told me if I new it will cost me that much I never took my car there.They just rip-off you.

Their knowledge and care of my car was great. I am very happy with the service and the staff there.

Don't go around this dealer if your car broke, two weeks ago on Wednesday my diesel van broke and I towed it to them, I talk to Steve (service advisor) and he told me they will check my car tomorrow but it took 4 business days to tell me what's wrong with my car and he gave me a quote around $2300 before tax and I said ok. Then after he passed it to Ashley (service advisor) and she called me and said he gave you a wrong quote, and it is going to be around $3200 with tax and I said no problem. After two weeks I go there to pickup my car and she put a bill in front of me about $4680 and when I complained she took of $600 but still I paid $800 more than what they told me if I new it will cost me that much I never took my car there.They just rip-off you.

Delivered as stated and met all expectations.

Great staff that works hard and treats you with respect and care much appreciated

The service rep. Josh was very courteous and thorough. Despite a long waiting time retrieving the vehicle, it was quite pleasant. Waiting area was clean and well equipped to provide different drinks and the WIFI was easily accessible with good speed. The only thing the dealership did not provided was a car wash like some of the other car makers do. Buit the experience was very pleasant nevertheless.

Service was great and got my car back the same day!

Was able to schedule an appointment online and get a quick confirmation. Personnel was professional and didn't try to over sell service. Taking both of my Ford vehicles here from now on.

We always receive outstanding service from our advisor Paul and Chad the service manager.

As always great service, i take my truck for service there all the times and love it

I echo Ryan Nelson’s previous response here. Paul is one of the reasons - the top reason - we keep coming back to Auto Nation Ford of Bellevue. To paraphrase the Allstate commercial, you’re in good hands with Paul. My daughter continues to have her car serviced here because of Paul, driving all the way from Bremerton to do so. All the staff we have encountered at Ford of Bellevue over the years are/ have been kind and helpful; the entire team overall gets a 5 out of 5 rating ... but mostly Paul.

They have great customer service! And, ensures good maintenance records of automobile!!! Paul H is very helpful.

Excellent customer service, free coffee and water. Very clean environment while sitting on the wait area.

Was able to share my concerns and the service people looked at a possible problem the transmission. They took it for a ride and couldn't find any issue, but related that once they could have a ride along I could come back in to have them ride with me.

Love the Service Department at Bellevue Ford! Consistently great experience on all our Ford vehicles. Special thanks to Paul in the service department.

Excellent professional service by Josh. Thanks for the help.

I popped into AutoNation Ford Bellevue last week for an oil change and I was greeted and helped by Ashley. She was extremely helpful and customer friendly when describing the service expectations. Additionally, she asked well thought out questions on the history of my vehicle. I especially liked that she provided a ride via Lyft so I could wait for my vehicle in the comfort of my home. Overall, another excellent experience at this dealership and I look forward to the arrival of my new Ford Bronco.

The service is fine, but beware that giving them your real email address will result in tons of spam that is hard to unsubscribe from.

Would not work to get my business at all. Must be a Ford thing. Micheals Toyota is the place to buy a car. Or Micheals Subaru...best place to buy cars

Good people

I’ve bought many vehicles from different dealerships in different states. My experience with Autonation Ford Bellevue was top notch, and may have been my best experience yet. George was phenomenal. He took extra time to help me really understand the specific features I was looking for, and genuinely cares to place me in the right truck, not just make the quick sale. George also went the extra mile numerous times while I was making decisions, never pressuring, and always being willing to answer or research any question that came up. I also cannot say enough about the sales management team. Travis was extremely helpful through the process, and went more than above and beyond along the way. I am more impressed with this team, and they have earned a customer and glowing referrals for many years to come! Don’t waste your time going elsewhere - go see George and the team at Autonation Ford in Bellevue!

Josh was great. Him and his team where exceptional. Great service. Thank you!!

Paul in service was very nice and got the work done in a timely manner

I know a bad review does not go far sometimes but I believe good reviews always goes a long way. Chad is the best. While my car has been in the shop for 3 months, due to Ford not having parts ready, the service advisor Ashley helped me by putting me in rentals. Although my car qualified for Lemon law, the service team still tried their best to help me fix my vehicle. When the vehicle was still not acting right after fixing it, the general manager of the service department CHAD, has HELPED me GREATLY. CHAD DOBBS involved HIMSELF in and explained in understanding words with what was wrong with my truck and what I could possibly do to fix it. He helped reassure me as a service manager that my truck was safe to drive and that he would never jeopardize my life or my truck. From my personal experience Chad has been the BEST man for help. He is Honest, Caring, and has this service-mindset where he will dedicate himself to the customer. If you are having any serious troubles with your vehicle or need an expert advice, please go to Chad. He will take care of you and help you.

MAX. KUDO's TO JOSH---HE'S BEEN MY "GO TO" ADVISOR" SINCE BEFORE HE CAME OVER FROM KIRKLAND JEEP DISTRIBUTOR

Always friendly and prompt. They make an effort to get you in and out in a timely manner.

Service is always exceptional when I bring my car in! Paul is great!

Paul Hinzpeter is the guy to see at Bellevue Ford if you need your vehicle serviced. He was so incredibly knowledgeable and helpful. He stayed in constant contact with me, let me know exactly what was going on with my truck and was nothing but polite and professional the entire time. Paul made my visit to Bellevue Ford the best interaction I've ever had at any dealership. I look forward to bringing my vehicle to him again for my next service. Thank you Paul for all of your hard work, you are truly appreciated!!!

I will never bring a vehicle here again! After having my small business primary service Ford Transit T250 cargo van towed to Bellevue Ford on Monday the 1st, I ended up driving it out of the dealership on Wednesday the 10th to a local mechanic who could begin repairs the next day. Autonation Ford Bellevue made a stressful situation much worse by blaming the delays in repairing my van on difficulty in figuring out the problem and then not having the parts. The defect in the transmission Lead Frame is a common one and Ford had to recall over one million F150 trucks and other Ford vehicles for it back in November of 2019 and it is a common problem on transits as well so it should have been easy to diagnose. Then while they were "waiting" for parts to get shipped in I called and found the parts have been on the shelves of many other local Ford dealerships all along. I have been struggling to keep my business going while Bellevue Ford sat on my van and made excuses for not repairing it. I bought my 2015 Ford Transit new and it has broken down at 62,000 miles and now at 81,000 miles both times from faulty electrical parts. Ford dealerships could make more of an effort to save their vehicles reputation by making an effort to repair them quickly. I also asked that my van be secured at all times as it has many thousands of dollars worth of equipment that I use in my service business and I have spent $1500 on an alarm system, window tinting and window grates and slick locks, but when I went to the dealership on Saturday to get some equipment from the van, I found it in the parking lot unlocked with the keys in the ignition! The service manager on duty told me it was fine as they always do that and have cameras on the lot. Considering the increase in crime and car break-ins in broad daylight in the area and the fact that cameras don't do anything to protect private property, I found their attitude to be angering and completely lacking in respect for their customer's property and livelihoods. Service vehicles are broken into everyday in the greater Seattle area making life difficult and stressful for service businesses. I have learned a few things from this experience: Ford Transits are not reliable, many dealerships do nothing to ease your stress in a vehicle breakdown and if you own a vehicle which is out of warranty, make sure to find a local mechanic who can service your vehicle and respects your property and wishes. Last week I sent an email to the service manager at Bellevue Ford and received no response. My conclusion is that they really just don't care.

Paul Hinzpeter is the guy to see at Bellevue Ford if you need your vehicle serviced. He was so incredibly knowledgeable and helpful. He stayed in constant contact with me, let me know exactly what was going on with my truck and was nothing but polite and professional the entire time. Paul made my visit to Bellevue Ford the best interaction I've ever had at any dealership. I look forward to bringing my vehicle to him again for my next service. Thank you Paul for all of your hard work, you are truly appreciated!!!

Very time conscious even though there were a few extra things I asked them to do. Everyone is very courteous and friendly.

Great service and great people. The dealership was clean and inviting.

Took my Mercury Milan Hybrid to Autonation Ford Bellevue at the end of February. Paul Hinzpeter is helpful and friendly and gets 5 stars for customer service. My only criticism is that the service technicians always overfill the car with engine oil when it is replaced. Overall though, great service!

My 2018 Explorer has been at AutoNation in Bellevue, WA since January 18, 2021 with a catastrophic transmission failure. Although it is covered under warranty and their mechanic was wonderful, I am still waiting for my vehicle to be delivered to me in Oceanside, CA.

The place was great had the car ready but it was only 3 out of 5 due to lack of finance management. We went to lunch and still waited over 3 hours. Please get help he has worked 28 days straight

Great service by Service Rep Paul !!!!!!!!!!!!!!!

The actual sale process was fine. Unfortunately, I told the salesperson and the sales manager I did not want my credit app sent everywhere as I was going to only use my credit union. They said they would inform the finance person. Within 10 minutes I had two alerts on my credit and over the past three weeks since the purchase, I have received two more banks asking me if I was taking advantage of the loan.

Great! They replaced a squeaky gas pedal on my newish Ford for free.

I was a bit disappointed in my first service experience. 1 item that is really a problem was not fixed even though it is under warranty. Another item that was not a warranty issue, paint scratches that needed to be buffed out, was not done very well. The service advisor told me they couldn't them anymore. They are all still there. Otherwise, the service advisor was courteous and I appreciated the Lyft ride home. I didn't know that they would provide a ride back too.

Autonation Ford in Bellevue is great place. The service agent Paul Hinzepeter is great professional.

Bellevue Ford was fantastic to work with. Everything as scheduled, great communications and everything as expected. Would not take my F150 to a different dealer for service.

We just purchased a used ford expedition, the whole experience was pretty painless and finance had none of the usual pressures to up sell. Not sure if I am sold on the no haggle price but it did make the whole process pretty quick, no running back and forth to a manager. My only complaint is the car only had one key and it is going to cost over $200 to get a second one, kinda would have been nice if they had included a second key.

My sales person was great. The new Mustang Mach-e is fantastic! Other than that, there was some significant misinformation given to me that could have cost me thousands. I was talked into a lease and I inquired if I would still be eligible for the federal tax credit. I was definitively told yes! Then after getting home with the vehicle, I did my own research and found this information to be false. If I had not discovered this myself, I would have been out $7500 with no recourse. Also, on my second visit (to fix this mistake), I was given a signed document saying that I was getting a $10,000 refund, only to get a call minutes later on my drive home saying that was a mistake by the finance department and that no refund would be coming. The management didn't seem to care about any of this. I do, however, remain thankful for the efforts and outreach of my sales person.

Excellent service! Everything was ticking like clockwork - from the drop in, a lyft back home and back to the shop on time. Well done!

Excellent service! Drop off was super fast, provided lyft home and back. Everything was completed smoothly and on time.

The service team at AutoNation Ford in Bellevue Washington are great. Always looking out for your best interest. Never trying to up sell and giving you the information you need to make an informed decision. I have been with them for over 5 years and they are the main reason I continue to buy from Ford.

AS a fourty year customer .I have found Ford Of Bellevue the ONLY place that works on my cars !! Bobby G

Very efficient and friendly. I’ll make this my new dealership

AutoNation helped us find that our warranty covered a defective part that had been installed. It really helped reduce the cost of the service. Additionally, they will send you a rideshare to their location. Their service as quick and professional.

The usual excellent service by a most cordial gang of workers!

Second time I have had to take my F150 into this Ford dealer more than once because they didn?t find the problem. The first time it was the powertrain issue. I had to find the tsb after multiple trips. This time it wa a coolant link that is hard to detect. I told them about the location, why it wouldn?t leak under pressure, offered up a video showing the issue. They ignored me, couldn?t find it, added dye and the next day I found it leaking from the exact spot that indicates the $5 o ring failure I told them to check IS the problem. Bottom line - if you can?t trust a dealer to listen to your issue AND they can?t find well known issues on their flagship F150, why would you go there? The leak should have been simple to fix, a softball, to earn back trust. They blew it.

Service Department is top notch. Josh was very helpful. I have had my truck serviced here for many years. They are great. Roger Marietta did the work on my truck and it is running like a champ again.

Josh in the service department is fantastic. Great listener, thorough and explains things very well. Couldn't be happier with the experience.

Steve Martin and the team at Bellevue were great again, highly recommend them, they are the best Ford Dealership I have come across in the PNW. I will continue to bring my truck there for serving in the future.

Really feels like you're a part of the community! They got your back :)

Needed some work done on my car. Had a great experience with Jerome from the service department. Fast and professional, would definitely come back.

Thy go the extra mile to get the job completed

I Absolutely love my FORD FUSION HYBRID i got at AutoNation Ford Bellevue!! Tim was amazing in guiding me through the purchasing process on my special day, first time shopper!!!

Took my f-150 for speed sensor replacement, great service!!

I left a review for them through their automated e-mail message, and they told me they weren't going to publish my review likely because of my honest ratings. At first I gave them 2-stars, but because of removing my review I am giving them one. This was a very unpleasant and disappointing experience for me. The prices for the service was way too high, and the staff were not clear on the initial price estimates. They didn't seem to care much about ensuring "quality" service, and it served as a lesson to NOT go back. Plus, certain staff weren't wearing masks behind the counter.. in a very small, closed, and confined setting. One of the most unpleasant and costly experiences in regard to getting service done on my vehicle. Knowing that they also chose to not publish my review is very telling in itself. My advice: go elsewhere.

Thanks Alper for your help. You made our visit a good one.

Great service advisor and communication!

Friendly professional service

I went here cause the truck I was looking for was priced well there. Their trade in estimate for my truck was also good enough for me to go in and see if we could make a deal. I’m a decent negotiator but I didn’t get them down a penny on their truck or a dollar more for my trade in. I got to charge my phone while I waited and got a tank of gas with the truck I purchased. Still waiting on the factory key, box link key, and code for the door. Tim was a nice guy, but seriously it was one way, I felt like I gave and they took. I didn’t get anything. ***2/10/21 Paul Service department is top tier. He took care of me. Happy to have a place to bring my truck for service or any issues that I can trust. Thanks Paul.

The folks at AutoNation went above and beyond. Our car was serviced within the forecast time frame, there were no surprises, and we were treated well. Ashley and the entire team were great!

We are moving and sold our car to AN Ford Bellevue. We worked with Brandon, the process was smooth and efficient. I really enjoyed his personality (efficient, friendly, and not salesy), I would absolutely recommend working with him. I'm sure the rest of the team is great but he was our one point person (another thing I appreciated it). We were in and out in about an hour, check in hand.

Drop off for service went smoothly. In and out in ~10 minutes. Picking up my car from service, I was there for 45 minutes because they couldn't find my car in the system. After 30 minutes of waiting, the (I assume) manager came and talked to me and asked for my phone number and was able to find my car that way. Why this wasn't done sooner, I'm not sure. In the process of getting my phone number though, he walked up and sat within 12 inches of me, despite the fact that we are in a pandemic and government guidelines want 6 feet of distance. Employees were mostly masked but really only if they were talking with customers. If interacting with each other, odds are the masks weren't on fully or properly (not covering the nose).

Did not feel like a priority customer. Drove to had repairs done and nothing was completed. Was expecting a call notifying me that parts were not in stock but no call. Waited 8hrs.

Long-time customer on my 3rd leased F-150. As always, excellent customer service. Friendly, professional and knowledgeable. Service department is very attentive to getting it right the first time.

Awesome experience purchasing a Bronco Sport. I broke my leg and they did the whole transaction over the phone and in my car in the parking lot because I couldn’t walk. That’s service!!!

First, Paul at Ford Bellevue was great helping to get Ford to partially cover an engine failure that happened at 60,012 miles on Focus SE, 3cyl. I still believe there is probably an underlying problem with the engine. A possible oil leak was identified during an oil change at around 40,000 miles but after a dye test it could not be replicated or traced. Given that evidence of an issue the subsequent engine failure should have been fully covered. I'm happy with Ford Bellevue but I'm disappointed with Ford for not standing behind their product that was only 12 miles past factory warranty.

The entire team from sales, to management was very kind and went above and beyond to help out. So happy with the entire experience!

Got the maintenance for my car yesterday. The service was great!

Overall my experience with autonation was great. They really are a “one price” dealer so do not expect to haggle price or condition of the vehicle at all. They did take a bit of time to find me a loan I was satisfied with. They tried to talk me about the same loan several times knowing that the APR and payments were not what I asked for. However that aside once everything was settled I got a car I’m extremely happy with and they were all very helpful. Will definitely go back when it’s time!

very friendly, gave details of what took place.

We did not buy our navigator from Bellevue AutoNation because they could not find the car we wanted. How ever they have done all of our service on the car we did purchase and they do an excellent job. The woman that help me yesterday when I was there was great they could not find the reservation I had made but she turned on a dime and got me another time that morning. Had Lyft pick me up and take me home and she called two hours later and they came and pick me up and took me back to the dealership. They did a great job on my service

The worst experience ever with the service department. I was trying to fix a warranty issue on my 2019 Ford Explorer platinum. They don?t care about costumers and just spending the time to have you come back an fourth. If you have a ford and needs service try to avoid this dealer as much as possible

Service only for a year-old vehicle. Easy drop off and retrieval, friendly, attentive, and professional staff made for an experience that exceeded expectations.

During my first service visit I had the easiest and most enjoyable experience. My advisor Ashley, took the time to review what was expected and due, checked for and reviewed all recommended services. Best part, total came under initial quote and complete faster than promised.

The purchase process was very pleasant with no games or unnecessary haggling/upselling. Salesman Tim Stakkestad was great to work with.

Incredibly kind and professional service writer and service manager. Top shelf dealership. Ford should be proud.

Timely and good service.

Great staff and they really care for your ride. They also send coupons which many places don't- really helpful in these times. I highly recommend AutoNation Ford of Bellevue to anyone needing their car serviced.

Great service and very attentive to the details.

Always an A+ experience. Paul in Service brings back the Customer Service you used to expect. I don't plan to go anywhere else.

Drop the car off at my 10 o'clock appointment, said should be done by 2 o'clock, Done at 5:30. Eleven hundred Dollars for a 30k mile checkup. Getting expensive to own a 4+ year old car.

Selling our car was a pleasant experience! What a surprise...we will be back

From phone scheduling to greeting to timeliness of service to pickup and payment all was excellent.

We just bought a pre-owned car from this dealership. Tim was amazing to work with! He was kind, was not pushy in any way and very accommodating, especially to our hectic schedule. The gentleman we worked with from financing was as well! This has been one of our most positive experiences purchasing a vehicle and we would recommend them to anyone!

Steve Martin was GREAT to deal with in the Service Dept. Great physical setup of the shop for drop off & pick up. My advice is to take 4th ST on the South side, avoid Chick-fil-A traffic.

Ashley and Paul always take care of me for timely, complete auto services in the comfort of the dealership waiting area. I actually look forward to hanging out there to get the job done.

We had to wait for our oil change service to be done as we live about 20 miles from the dealer. Ashley was able to get us in and out in under 2 hours - quicker than expected!

Paul is awesome! He explains things at my level (non-technical) and is very helpful. Thank you Paul!

I visited the dealer to solve some recalls which they did it as needed. I mentioned if they can also check why the tires light is on in my 2015 explorer even though the tires pressure is ok, but the clerk warns me that only the review cost would be $179, plus any additional cost for the repair. I think that fee is not fair, at least should be discounted in the total cost of the repair.

Quick appointment setup located by plenty of good food options if you’re waiting.

This dealership has always treated me awesome. No pressure sales, knowledgeable staff and excellent technicians

Service was fast and efficient. Ashly Hicks my service advisor took time to answer my questions and to make sure I understood the work done on my car. She did a great job and was especially helpful be sure I was satisfied. Thanks to Ashley and AutoNation Ford in Bellevue!!!

If I could give this place zero stars, I would. I sold my leased vehicle to them over a month ago and they still have not settled the account with Ford Motor Credit (FMC) which has resulted in me being charged an installment for two consecutive months after I returned the car to them AND paid the amount to settle and close the lease. It is impossible to get through to them over the phone and their email communication is horrendous. The dealership manager is also useless and has not responded to a single one of my emails. I have requested multiple times for proof that they have settled the account with FMC to no avail. I will be exploring my legal options against them. DO NOT USE THIS DEALERSHIP

Went in to get oil changed and knew my tires were wearing out, Jerome found cracks in my tire walls and made it an easy process finding the right replacement tires and got them installed the same day.

great service

Servicing my car here was an easy, pleasant experience! They take good care of my car, and the prices seem reasonable. At the last servicing appointment, the charge was less than they initially estimated, even!

I purchased a ?18 firs escape working with Mike Allen. I had an excellent experience, He was straightforward and really easy to work with. Their financial guy was also personable, not pushy and easy to purchase my vehicle with. Highly recommend based on my experience.

Am satisfied with their work just that it’s a bit pricey.

Josh always answers my questions, explains everything well, and remembers my name when I come in.

We purchased a used vehicle from AutoNation Ford in Bellevue in November. To make a long story short we still don’t have current registration or license plates for the vehicle. The AutoNation team has not been responsive to our multiple requests for help and getting in touch with the General Manager is as difficult as getting in touch with the President of the United States. Our sales person was fantastic but this issue is out of his hands. I would not recommend buying a vehicle from AutoNation Ford of Bellevue.

My last visit corrected the issue from my previous visit which was my reset for oil change was not completed and they let me leave. Although it was time out of my days to get it resolved, the team figured it out which I appreciate.

I don’t trust the service department at all. I came in for an oil change, tire rotation, and to figure out why my cooling fan was stuck on high. I normally take my truck to a different dealer but they were booked. These guys came back with +$3,000 in “recommended” work, including replacing brakes that still have at least 5,000 miles on them. In addition, they had my truck for 48 hours for a simple repair. Steve was easy to work with and I have no complaints about him, but I will never take my truck here again.

Amazing customer service! Friendly and accommodating staff. Exceeded my expectations in every way!

Amazing customer service! Friendly and accommodating staff! Exceeded my expectations in every way!

I was fortunate. When calling for information, a man named Brandon answered. From there a relationship of mutual respect developed allowing me to purchase a used car that was just right for my needs. Abdi, the financial manager, then helped me create an ideal service plan for the next 3 yrs. All in all, everyone at AutoNation Bellevue was friendly, welcoming me by name every time I entered the bright open spaces of their showroom.

Went in to get a new pcm programmed and installed in my truck. The initial problems all had to do with poor idling, fuel mileage, etc. . After the service was complete my transmission is in fault and blocks the mileage numbers from appearing. The overdrive off is stuck on and the check engine light is still on. When going in to try and resolve this I was told that they had done what they were hired to do and if I wanted them to diagnose the problem I had to make another appointment. With my truck now in worse shape than when I arrived there that doesn't seem like a very good idea to me!

My car needed a had a recalled service and they scheduled me quickly and made the whole process super easy. The only thing is I dropped off my car Christmas Eve and they didn’t let me know that I needed to pick up my car before 2. Because that’s when they close. So that would of been some nice information!

They were following safe guide line. Was information we needed helpful.

Unequivocally, worst customer service experience I have had in 35 years on this earth. Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life. Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to… 1. Tell me I need to get X, Y, Z after markets parts and only those parts 2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k? 3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest 4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”) 5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment 6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation 7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing. If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊

I recently purchased a Ford Certified vehicle (Ford F—150) at AutoNation Ford in Bellevue. The experience was outstanding and my wife and I felt very comfortable choosing from the available inventory that our Fleet Manager Matthew Stockton offered us. Once we decided on the potential vehicle, Matthew was so kind and allowed us to think about the purchase and inspect the vehicle the next day during daylight. After we decided to move ahead with the purchase transaction, we worked with Abdi Hussein on the financial transaction. This was another highlight of our visit at the AutoNation dealership. Abdi was professional, courteous and most of all supportive of out financial needs. Overall I would highly recommend for anyone looking to purchase a new or used vehicle to give AutoNation Ford Bellevue the opportunity to serve them.

Unequivocally, worst customer service experience I have had in 35 years on this earth. Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life. Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to… 1. Tell me I need to get X, Y, Z after markets parts and only those parts 2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k? 3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest 4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”) 5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment 6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation 7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing. If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊

Autonation was very helpful in finding the right car for my needs and budget, and I never once felt pressured. I have had my car serviced a couple of times and Steve, the team lead, had been the best thing that ever happened to me. He has fought for me to get work done fast and taken care of my needs better then I could have ever imagined. He is the reason I will always recommend Autonation.

My experience with Service Adviser was good but there is a huge miss communication with Advisers and Mechanics. Watch and make sure the services you are requesting are in fact being performed! I recently had my car for an oil change and tire rotation, after waiting for two hours there found out that the Tire Rotation was not done and nothing was communicated to me. The paper work says that the "wheels have been rotated" after I reported the issue, their excuse was that there was a problem with Lug Nuts! Even that my car has never been to a different service center. I had other quality issues with this service center. I really question their work quality, honesty and integrity.

Great friendly service! Wonderful professional associates and clean full COVID safety precautions.

good and fast service. was treated with respect and job was done professionally.

First class service!

Customer service representative at services was super rude. He seemed to be busy and tried asking his colleagues for help and unable to find one, he kind of reflected back harshly. I had the car for pre-inspection of a used vehicle and would avoid going back.

Great service and super responsive and transparent. They were easy to work with, and I’d happily purchase another vehicle from this location.

Their service is excellent, or at least, my service provider (Paul) is.

Great staff. Friendly and inviting

Your staff members were very professional and friendly. They explained everything clearly, and there was never any pressure on me.

As car dealers go...this was a pretty nice experience. They were able to program my key without me having to come back again and again.

if yo are in a hurry for your service I'm not so sure. I had to call and find out if my was even ready after 6 hours!

Great service always at a fair price. Quick check in and quality techs to get your car fixed. I won't take my car anywhere else. You won't be sorry

Nice staff, awesome service! Highly recommend this place!

Let's face it, we're all worried about public health and safety right now, and going to the dealer for service is no exception. I could not have been more impressed with the measures AutoNation Ford Bellevue put in place to ensure; my safety, the dealership employees' safety, and the safety of all the customers. They had all of the correct PPP and sanitizers, and they were thoughtful about using the full showroom and service waiting area to allow social distance. They were able to control the numbers of customers through the schedule, which they did superbly. I usually gush on about how well my vehicle was cared for—this time, I felt cared for. Thank you!!

Good, Service,Nice place.

Brought the truck in for service. The repair was done incorrectly and had to be brought back the next day to repeat the service. Called several numbers for status during the day and was never able to reach anyone. Voicemail was not returned. The repair was done successfully the second time.

I brought my Ford van in for yet another factory recall notice I received about a window seal needing to be replaced. I had also noticed a sloshing sound and asked if they could see if there was water in one of the door wells due to this seal or maybe something else. They had previously done some other similar work on that door and I thought perhaps they had miss installed the vapor barrier. Long story short I was told they would be happy to look into it but they would have to charge me $159. just to look. I passed. The poor service continued when I picked the van up. I was visibly not happy and yet when getting my keys the service lead asked me quietly if I would mind giving them 10 out of 10 stars for a review, "9 was unacceptable". I like my van but you can count me out for ever taking it to this dealership again. If I could give zero stars I would.

It just getting worse every time. I keep asking myself why i keep going (the answer: Issaquah ford is booked two months ahead). Get outside frustrated every time i go there.

Mehran Hajimiragha was difficult to communicate with. He gave false information on the vehicle. I felt lied to and tricked. Mehran said they vehicle was ready, yet I was waiting out in the cold for at least 20 minutes. I will not be doing any more business here. Had he been honest & respected my time, the experience would have been much better.

Fast service. It only took 1 hour to replace my battery. Staffs are friendly

So after purchasing a car from Alper the salesman, I decided the car wasn't for me. They have a no hassle 5 day return policy. I called the next day and wanted out of the deal. They were very professional and understood my situation. Alper and Josh were a great help on my return of the vehicle. When the time comes I will purchase my next car from AutoNation Ford of Bellevue.

Easy process. I knew what I wanted. They had the vehicle. Mike gave me the key and said go drive it around and then let me know what you want to do. So, I drove it and then bought it. No pressure. No haggling over the price. I hate buying cars! So, this worked great for me!

Horribly disorganized.Had two vehicles that were "sold from underneath the salesman " prior to our appointment, which caused a scramble and debate on getting a comparable car. Had already filled out the Ford Motor credit application online, and then had to do a second one for a credit union because the applications couldn't be joined. The finance manager moved us out very quickly though. I assumed that a dealership in Bellevue would have the process more dialed in. Plus the staff barely had their facemasks properly worn, nor asked the cuss to do so either.I was asked if I intended to use their service department for maintenance, and that would be a firm NO!

Outstanding group of salesmen. Brandon was very helpful and went out of his way to obtain a dealer trade. Something that no other dealership wanted to do. Brandon and his team made the car buying process easy and stress free

Mehran took time to go through the process of trading in and showing me the car I am interested in. He took care of the paperwork diligently. He was courteous, patient to answer my questions. Abdi took care of the finance paperwork in a very organized manner. Both of them together made my shopping process hassle-free.

Paul helped me and he was polite and efficient. They even got me an uber to go home so I didn’t have to wait for my vehicle. Very happy with my experience !

My experience with the service department at Ford of Bellevue has always been a pleasurable one. They are up front with the pricing, and get the job done in a timely manner. Will always bring our Ford vehicle to Ford of Bellevue for service.

A Our service representative Ashley did a great job with our service appointment yesterday. The COVID-19 protocols they have in place are 5 star!

The team was very respectful! I received fast and friendly service. Jerome was our service advisor and he was great to work with. It was very clean inside. I was there for 45 mins and at two different times I seen two different people going around cleaning the waiting room and wiping down all the surfaces with disinfectant. I am a proud union member and was happy to bring my work vehicle here to a union shop and receive such great service!

Great service but no loaner provided every other car manufacturer does these days

Great sales department, best in the country. I would buy another car here anytime.

Josh my service rep. is great , he deserves 5 stars! my SUV runs better

The sales manager is very friendly and all the prices are reasonable below market.

Sells management is friendly. The prices are very reasonable compared to market

Auto Nation is a great dealership when purchasing or getting service on your vehicle. Very courteous and friendly service agents and sales people. I've had great service for my vehicle going on 4 yrs! Give them a try ))

Brandon was awesome and the entire team I worked with to purchase the car made the whole thing seamless and easy.

AutoNation Ford Bellevue was great. I dropped off my car for maintenance and I had very short timeframe to work with that day and they were able to accommodate that request and got my back to me in a very timely manner. The online schedule process was easy and when I arrived they were able to find my appointment reservation and checked me in very fast and clear as to what was going to be done to my car.

I bought a used vehicle that had some cosmetic issues in two place , one of which was in definite need of being fixed. I was promised that both issues would be fixed. I got two quotes from where I live, both seemed extremely high. I sent these quotes to the salesman that had sold me the vehicle plus pictures of the two issues needing fixed. I said I would even bring it there but we needed to make arrangements as to when so I could get time off work...no response on that. Called about tags & plates for the vehicle talked to a different sales person that said he would text the original salesperson and he would get back to me. This has been at least 2 weeks and no response. I am frustrated and angry that I just keep getting blown off after promises were made and yet little to no effort has been made to get this taken care of. I bought the vehicle in August , I think it's time something should get done and quit blowing off your customers . Wendy Stokes

Paul at Ford Bellevue and the tech team provides A+ service! They are friendly, fast and efficient. They are my "go to" for repairs and will be when it is time to upgrade to a new vehicle.

The mark of a good service department is nothing goes wrong. The mark of a GREAT service department, is that when something goes wrong, they make it right. A whole truckload of things went wrong during my trip to AutoNation Ford Bellevue's service department, only one of them was the service department's fault (hence the four stars instead of five). Nonetheless, they made -everything- right. We will definitely make this our Service home from now on.

Everything had been going well with Ford of Bellevue. I have had my vehicle serviced there 3 times in the past 3 years for routine maintenance and oil changes. However, this last time I went in to diagnose an issue and it turns out with was due to some negligent maintenance leading to leaking fluid and now damage to my drive train. I have been reaching out to the service manager for over 2.5 weeks and have not had a call returned yet. While the team member who handled my initial complaint was fantastic, I am trying to deal with this without the legal system but it seems like it may be my only option left. Edit - Finally got ahold of the GM and he has made it right. Gave it some more stars. They have been great up to this point, and it takes the 2 star hit just for having it take this long to make it right.

Great service, a little on the pricy side but that is expected at a dealership. I had my transmission fluid changed and I feel better knowing it was done by a certified technician.

Excellent customer service.

Most expensive oil change ever, ridiculous

They have a decent selection of vehicles but is kinda odd how they don't want to negotiate any prices.

Picked up plates

took my truck there just yesterday, very slow service, the people didn't greet me. said they would get it done yesterday, did not get it done. Wouldn't recommend.

Recently purchased a certified pre owned vehicle. Salesman would not answer my questions or give me the information for CPO until after we purchased. Finance rep kept trying to upsellus after both my wife and I told them not interested numerous times. Alesman would not talk to my wife but only at her through me. Missing spare key even though they I part of CPO. With credit scores of over 800 and already knowing the exact vehicle we wanted, still took almost 4 hours. Would not have bought there if we weren't in need do to a recent accedent

We've never purchased a car out of state before, since my daughter wanted a red Audi A5 cabriolet which didn't appear often for sale. After a few months searching, we found one that we wanted at Autonation Bellevue Ford in Washington. We've bought a car from Autonation before here locally and we've been extremely happy with the professionalism and meticulous customer care. We felt safe to contact Autonation Bellevue Ford inquiring this RED A5. Michael Allen was our contact, we texted and got all the information, extremely professional and hard working. Autonation has one price thing which is good and bad, we wanted to negotiate because this RED car is $3k over any black one in CA with the same condition, but the price only drop if they don't sell in 30 days or so. We didn't want to take a chance to wait. We didn't want to buy an Audi with one key and no wind deflector for the convertible since this is one owner car, it should have everything that came with the car originally. Michael didn't want to let the deal fail due to the extra key and wind deflector, he made sure we have both before we drive up to get the car. We had an A8L to trade in, Autonation did give us a fair trade in value which we're happy with and the amazing thing is they would let us to drop off the trade in locally at Autonation Honda of Fremont and the people here had been amazing, Vince was the manager that let us to sign papers and dropping off the trade in. Everything went smoothly, so we didn't have to drive 900 miles up and 900 miles down, kudos to Autonation. We booked the flight and Michael actually picked us up at the airport, how much customer care can you get more than that. We should take one star off the review due to the finance department didn't make up their minds on if they should collect the tax and the license to register the car for us, yes, we had to paid the tax and license and then on the day of picking up the car, they decided not to do it because it's a cash deal, so we had to pay for tax and license here at DMV but we had to come back because we didn't have the title of the car. The finance manager Craig New (and where did he get the 10.3% tax to collect from us?) should know what he wanted to do with the deal like this. Yes, the refund check and title was Fedex to us a week later, but it's just sloppy and inconvenient for us IMO. What happened if we don't have the extra cash for tax and license when we try to register in CA and why do they have courtesy taking cashier check in CA and not registering for customer? . Anyhow, Autonation is a great auto dealer network IMHO. It was a beautiful drive back to CA from Bellevue.

We've never purchased a car out of state before, since my daughter wanted a red Audi A5 cabriolet which didn't appear often for sale. After a few months searching, we found one that we wanted at Autonation Bellevue Ford in Washington. We've bought a car from Autonation before here locally and we've been extremely happy with the professionalism and meticulous customer care. We felt safe to contact Autonation Bellevue Ford inquiring this RED A5. Michael Allen was our contact, we texted and got all the information, extremely professional and hard working. Autonation has one price thing which is good and bad, we wanted to negotiate because this RED car is $3k over any black one in CA with the same condition, but the price only drop if they don't sell in 30 days or so. We didn't want to take a chance to wait. We didn't want to buy an Audi with one key and no wind deflector for the convertible since this is one owner car, it should have everything that came with the car originally. Michael didn't want to let the deal fail due to the extra key and wind deflector, he made sure we have both before we drive up to get the car. We had an A8L to trade in, Autonation did give us a fair trade in value which we're happy with and the amazing thing is they would let us to drop off the trade in locally at Autonation Honda of Fremont and the people here had been amazing, Vince was the manager that let us to sign papers and dropping off the trade in. Everything went smoothly, so we didn't have to drive 900 miles up and 900 miles down, kudos to Autonation. We booked the flight and Michael actually picked us up at the airport, how much customer care can you get more than that. We should take one star off the review due to the finance department didn't make up their minds on if they should collect the tax and the license to register the car for us, yes, we had to paid the tax and license and then on the day of picking up the car, they decided not to do it because it's a cash deal, so we had to pay for tax and license here at DMV but we had to come back because we didn't have the title of the car. The finance manager Craig New (and where did he get the 10.3% tax to collect from us?) should know what he wanted to do with the deal like this. Yes, the refund check and title was Fedex to us a week later, but it's just sloppy and inconvenient for us IMO. What happened if we don't have the extra cash for tax and license when we try to register in CA and why do they have courtesy taking cashier check in CA and not registering for customer? . Anyhow, Autonation is a great auto dealer network IMHO. It was a beautiful drive back to CA.

The service department is very incompetent like most Ford service departments. I scheduled an oil change and it still took two hours and never received a phone call when it was done. I purchased an oil change package from another dealership and this service department tried to bypass it and charge me over $1,000 for about 15 different services I didn’t ask for nor needed.

I was able to get an appointment quickly. Ashley was helpful & friendly!! One piece of feedback, when you have a 12:40 appointment on the website, you should say up front that the appointment won't start until 2:00 once lunch hour is over. I got there at 12:30 and left at 4:00 and if I had known that lunch time was 1:00-2:00, I would have come earlier or later.

Great customer service.

Very incompetent. I had a scheduled Oil change with an oil change package I bought through Ford, and the service rep completely ignored it and tried to offer me over $1,000 in services I did not need. After about 15 minutes of him staring at his computer not talking he had to call for help just to be told it’s a plain oil change package with just an oil change and tire rotation. Once everything was finally excepted my “scheduled” oil change took over two hours and I never received a phone call upon completion. Even when I got there to pick up my truck it still took 20 minutes because the service rep disappeared and one of the other four people sitting there doing nothing couldn’t close me out.

Autonation Ford Bellevue is the best place I have taken my truck for service, and the location couldn?t be more convenient from where I am currently living in Bellevue. Steven Martin is my go to guy there, and is a natural at customer service. He?s very personable and goes out of his way to make sure you get out of their as quick as possible and has provided me with a rental F150 or Ranger on longer services since I use my truck daily for work. Thanks Steve!

ONE OF THE BEST DEALRSHIPS I'VE EVER HAD MY SPORT TRAC SERVICED AT. THE ADVISORS ARE COMMUNCATIVE, LIVE UP TO DUE TIMES, AND ARE ON THE MONEY QUOTED! I WILL ALWAYS HAVE MY FORDS AND MOUNTAINEER THERE.

I have been getting all my auto service from the dealer since I bought my vehicle there. They have outstanding service that is always done right. Facility is cleaned frequently due to Covid precautions.

It?s the go-to place for my car service. Very convenient, you can schedule the service appointment online. And the staff is very nice and professional.

We have worked with Josh for over 20 years at 3 different dealerships and multiple cars 🚗, and his guidance as an advisor always provides us peace of mind and safe reliable transportation.

Get service. Great customer service, real nice people

I find the service organization to be very professional, knowledgeable, and willing to help! I would give them all a 10 ⭐️ rating. Thank you all for your kind support! Jeanette Lawrence

By far the best customer service experience I’ve encountered! Buying a car can be intimidating but these guys made me feel at ease and exceeded every expectation! Tim Stakkestad and the entire staff should be commended and rewarded for their outstanding efforts!

I can only speak to the service department at AutoNation Ford Bellevue. What I can say about the department is that they are lucky to have Paul Hinzpeter on their staff. He is the only service contact I work with and he treats me like family. Always communicates clearly and helps me understand what needs to happen with my truck. Paul always finds a way to work around my schedule. Highly recommend Paul for his hard work, kindness, and attention to detail.

I had to come in multiple times for the same repair. Car came back to me dirty and with their tools. Advisor does not even check up on mechanic's work to see if it was completed before delivering car to me. All was under warranty and still got terrible service. Avoid!

It was simple. I came to this car lot for a specific car. I drove the car. Satisfied. I bought the car. Process was smooth. Sales staff is stellar. This dealership demonstrates professionalism and most importantly for me, proper Covid protocol.

Went for warranty service for new Shelby Cobra Mustang purchased 3 months prior from Bill Pierre Ford. Took it to Autonation Bellevue Ford, since closer to our home. A Pre Collision Sensor Light came on, held with a plastic bracket behind the bumper to detect potential hazards. Bracket cracked. They stated vehicle involved in collision and would not cover of the repair. There is no damage to my car anywhere, flawless, paid $125k for this vehicle. Bottom line, unethical staff, called Bill Pierre Ford, they knew about this existing issue and stated no problem, they will repair our car under warranty. Stay clear of Bellevue Ford Autonation. Thank you Bill Pierre Ford for your ethics, Raj and Nina Johal, Bellevue, Washington.

Purchased a 2015 Porsche Boxster from them. Car was nicely priced and in great condition. No haggle pricing made for an easy experience and the price set was right at the best deal KBB estimates you can get. Was treated quite well. Nicely done AutoNation!

We were very happy with Mike Allen and our experience at AutoNation.

Courteous, on time and reasonably priced service - What more could you ask for ?

These guys have come back stronger and better than ever. Bought my 27th new ford in 2016 and our 28th new Ford today from Auto Nation Ford of Bellevue. Great Team to work with. Hope to be getting my 29th (new Ford Bronco) from Auto Nation Ford of Bellevue mid 2021. Tim S, Abdi and Boden B. Went out of their way to make sure our experience was not only easy it was even fun. Thanks Guys JTL Federal Way

Paul (service advisor) was super helpful and friendly. Quickly addressed my concerns and took care of my car with no problem.

I was told it was ready. It was but when I got in the engine light was still on. They reset it and I got back in and the ligth was still on. They were very responsive and rescheduled me to bring it back in again the following week. Driving home across the I90 bridge I noticed the hood shaking. I pulled over and they had not latched the hood. Scary. My customer service rep - Ashley - was amazing, but the service people and their work was not.

Timely, competent, well priced, friendly, good auto selection.

Very pleased with the entire buying process. The car needs a warranty repair so I do not yet have the car to drive.

Paul was amazing he kept in contact with me and kept me updated during the time when my car was in service. Great attitude full energy. all the other people were great too. Thank you all, Brian was amazing too:)

It took me just about 2 hours to buy a new vehicle. I did a test drive, got a good discount, and bought it.

I always have great service at Ford of Bellevue. Josh has helped take care of my 2012 focus fo a long time.!

Josh did a great job in keeping me updated on progress of repairs. Also he made sure that I was given the right sized loner car during the process.

Jerome was professional, courteous, and prompt. This was our first visit, and we will continue to do business with AutoNation Ford.

Paul is a great service manager with whom I've worked previously. He is professional, accurate as to length of service and cost estimates. He goes above and beyond.

My husband and I had our 2013 Toyota Prius 4 evaluated here to see how much they would offer us on trade-in. We worked with Ivan and his two managers, Trevor and Starr. They were all top notch! All of them were masked up whenever they talked to us and they kept us well informed about what they were doing and how long things would take. They came back with an offer a few thousand dollars higher than the other dealerships we took it to. We didn't even have to negotiate on price with them. That alone is worth 5 stars right there.. If possible I'd give them 10 stars for their professionalism, and, generosity, general caring for our comfort. We accepted their offer and they cut us a check an hour later. Near the beginning of the process, Trevor told us that he'd have Ivan give us a ride home if the sale went through. I was floored as I've never been treated this well by any dealership. Ivan came out near the end and said that company policy prevented him from giving us a ride home, but that they were calling us an Uber. He said they were going to cover the cost. I can't think of a single thing they could improve on.

Always a very pleasant experience. Would recommend it to everyone.

Two of two experiences were very bad. 1. Regular interval service (12,000 miles) Had a screw in my tire, and asked that they plug the tire. They said they could not, and then tried to sell me $1,000 set of new tires (only 12k on current set). Rolled over to Les Schwab, and they plugged my tire for free, said it was no problem and no liability. 2. Regular interval service (17,000 miles). Was told the wait would be 45 minutes, 2 hours later, I grew impatient and went back to service desk. The guy that checked me in was gone, and the guy that was there said I would just have to wait for him. 20 minutes later, I finally got my car. Left the dealership and later realized my engine light was still on. I called to ask if I could swing by so they could plug the ODB reader into the ODB link. Then if it is something that just needs to be reset, cool, but if not, then I would make an appointment to come back. No can do said the "customer (dis)service department". I went up the street to Ford Kirkland at lunch. What a welcome difference. Happened to notice that there were no fingerprints in the dust under the hood... like nobody touched anything topside under the hood. I made an appointment to have my car serviced a second time in under 40 miles because I was left with ZERO confidence that this dealership did anything other than change my oil. Oh, and they did not get the brake pad measurement correct, either. I take my car to do HPDE days at a local road racing course. I go through brake pads and they are ready to be changed, but the service tech said that they were still over 6 mm... which I guess is not technically a lie if you are talking about length (sigh). I will never have my car serviced at AutoNation Ford Bellevue again, and I will never buy another car from this dealership. I strongly recommend you follow suit.

The service department @ Ford of Bellevue never disappoints. The waiting area was clean, and spaced for social distancing without being sparse and uncomfortable. My vehicle was done on time, and the service advisors are always friendly and informative.

Very professional and quick service. Clean environment to wait on your car.

great service,friendly get the job done

I had some after market work done on my Raptor, yet Josh was able to continue to work to find a solution that resolved the issue caused by the after-market work. His persistence and expertise was very much appreciated. Autonation Ford Bellevue will be the only team that works on my truck.

Ford should end their franchise with auto nation. Very unorganized and dishonest. Not all people using face covers as required in Washington state. Appointment was at 10:15 in morning. 25,000 mile service. Checked three minor things. Didn’t start main service until next day. Did not call me with price to fix three extra items. Starting to call for service appointment at 8 in morning days before. Called 8 times thru day. Got to person at 4:45 to make appointment. I have owned several fords thru the years. I now own a 150 truck and a suv. I have used several dealers for service. This dealer is not good and I will never use them again.

Friendly. Terry took care of all my automotive service issues.

I am now needing to rely on the dealer for maintenance for my new-to-me 2006 Ford Escape. Paul H has provided confidence that he understands my position, that he cares to support me and that I can rely on excellent service and honest advice. I'm grateful.

The mark of a good service department is nothing goes wrong. The mark of a GREAT service department, is that when something goes wrong, they make it right. A whole truckload of things went wrong during my trip to AutoNation Ford Bellevue's service department, only one of them was the service department's fault (hence the four stars instead of five). Nonetheless, they made -everything- right. We will definitely make this our Service home from now on.

Good service had info gave me car fax very nice to meet a car dealership that had cars for sale it was a sunday purchase

I purchased a Ford Raptor through AutoNation Bellevue, the salesperson was great. The Finance guy is a total Flake, once I left the doors he has been zero help. Over 50 phone calls, never answer or returned calls. They Financed me through BECU which I wouldn’t wish on my worst enemy! Talked me into gap that was twice the price yet same coverage of my credit union and now making it almost impossible to get my refund on it because nobody involved with finance will return phone calls! Spoke with the general manager and he seems to be helpful BUT at this point I wouldn’t recommend purchasing a vehicle through autonation pretty much just because the guys in the financing department don’t care about helping anyone but themselves.

Tim was awesome at Bellevue Ford. He went out of his way to help accommodate my time.

Over the top service; charges for unnecessary items. I should have asked! 50,000 mile service is just a sham to sell useless additives and Clorox spray and $30 to rotate tires when Discount does that for free -really! Caveat Emptier

Friendly and Honest Sales team. They went the extra mile to get our paper work through on a new Ford Transit Connect Wagon. Other dealerships wouldn't work with the banks, but I appreciated the whole staff working to get our family into our next vehicle. 🤙🏼

I took my Expedition in at the scheduled time for an oil change and found the experience frustrating and doubtful I will return. I was told it would be a 2 or 3 hour service. After 3 hours I called to see if my car was ready. No one answered the phone the first time. I called 10 minutes later in reached the service desk. My Techican was not there was told he would call me back in a few minutes. 30 minutes later I had to call back and talked to the tech. It seemed he forgot to return my call. When I picked up my car, there were charges that should have been explained to me prior (Clorox cleaning). Lastly, I had a low tire pressure alert that had been going off when I brought my car in and had told the tech also the driver rear tire was noticeably low. On the call the tech told me the tire alert system was broken and a $250 part which I decided to postpone fixing. I noticed The driver rear tire had not been filled. That makes me question the oil change actually occurred. The tech was polite but I question if I will return for any service or sales from Autonation Ford of Bellevue.

Matthew was great to work with. He listened to our needs that we expressed and met them all! It was a very low key sale, no pressure at all. The finance office worked fast and efficiently to get us on our way. I would definately deal with Auto Nation again!

A sincere thanks to the desk service for helping and advising me in my maintenance car process !

This was a terrific experience! Aleks and Travis really went out of their way to get us the exact car that we were looking for. They found a car that was in pristine condition and had the car shipped up from California and made sure we were informed of the process along the way. Can't say enough about the customer service here! Danny the finance manager was also wonderful! It wasn't your typical experience -- Danny made us feel like family and we genuinely felt that he cared about us. He helped us select a few additional items that we felt were important to us but he wasn't pushy about it. Danny made it seem that he was in our corner and he made the process as easy as possible. So a huge "Thank You" to Danny, Aleks and Travis! They made us have a wonderful experience!!!

Another job well done!! Steve Martin takes the time to make sure I understand what?s going on with my vehicle, and what type of servicing it needs. Gets it done in a timely fashion and I?m out the door! Thanks Steve!!

Even in these trying times, they go the extra mile to make sure that same excellent service is available. I had a strange problem with my Explorer Sport and they were able to quickly determine and correct the issue, explained everything they did to get me back on the road in short order. they even apologized for not being able to return the vehicle washed and gave me a coupon for a free car wash. Their adherence to distancing guidelines is exemplary. I highly recommend them for any service needs for your Ford. Awesome dealership

Good price, fast and good service I will recommend this dealership to all of my family and friends.i will definitely come back

was upset when I entered the service area not one person greeted me. had to look at someone that was just chatting with other coworkers, for help. He found who I was suppose to be with and shouted to them and said I was here. I was told it was going to take a couple of hours so I walked to the post office when I was there I got a call that it was done he was nice on the phone told me no hurry. It was nice only took like 30 mins. When I got back the guy was nice, I got in my car and the service light was on he didn't know what this meant I have a mazda 3 but took it upon himself to find out and fixed it. He made me feel comfortable and that is what made my day better.

My battery died in my 2017 Ford Explorer. We are in stay at home order in WA until May 4. I arranged for Roadside Assistance to pick up my Explorer at home and tow it to Ford Auto Nation in Bellevue. I worked with Frank in service in Bellevue to arrange for repairs and for the return of my vehicle to our home. Frank was amazing to work with from the first call. Once my Explorer arrived at Ford, Frank took over and stayed in constant communication with me on the inspection and some recall work that needed to be done. I also asked for full service of the vehicle including and oil change. The battery ended up having a bad cell and required replacement. Frank communicated in detail the diagnosis process and in a way that way very easy to understand. They only had my Explorer for a day. They disenfected the inside of the vehicle after the services were completed. I asked if they could arrange to have my Explorer returned back to my home and he said absolutely without hesitation. They called with an eta and dropped the vehicle off in my driveway and called to inform me it had arrived. I am very impressed with the entire service from start to finish. Frank is my contact now for as long as I have my Explore. Thank you, Frank!

What a great and stress-free experience amidst such an unsettling time. As an essential worker with a lease turn-in, I found myself in the tough situation of needing to purchase a vehicle right away. With no local support or follow-up from local dealerships (near Vancouver, WA) I reached out on a whim to Autonation Ford in Bellevue based on their inventory and online pricing. So glad that I did. Not only was the price and finance rate great but every employee from Tim Stakkestad in Sales to Daniel Portela in Finance, and finally to Joshua Marshalek the General Manager was incredibly gracious, grateful, and engaging. Give them a chance to earn your business. I do not believe you will regret it.

Predatory practices, con artists and overall dishonest company Update! These snake oil salesman emailed me multiple times asking if I’d want to trade in my beautiful fusion I bought last year and try to sell me another one. I understand this may be common practice among dealerships But the “field manager” emailed me multiple times asking this and every time I said no. It took me saying “I’d never sell my car to you” for them to finally stop. I’m amazed these people can sleep at night knowing thier one notch above IRS scammers

Was very disappointed today when my son and I went and check out a Fiesta because of the 0% for 84 months. Researched their website, liked the price of the vehicle, the rebates, and the financing. Read the small print on their website for the special financing and nowhere did it say that you could not combine the rebates with the special financing until the salesman said you understand you don't get both. I showed him on their website all the condition's it listed. After the salesman made several trips to the sales manager the manager came out and ask what the problem was. I explained and showed him their website didn't state you couldn't combine, he said, what do you want me to do about it, I can't even bring it up on the website! Funny because my phone worked just fine to bring it up. I then asked him is that the best you can because it was obviously their error, he said yep! And I said that's to bad and left.

Obtained service during the COVID-19 crisis after developing confidence in the wisdom of visiting. Good evidence of healthy practices being used. I stayed in the visitor area after checking my car in. Highly attentive service team provided careful, detailed review of work items and costs. Work was complete faster than anticipated. Price was fair. I'm happy to have a Ford in significant part because i can get it serviced here.

I had a great experience and I?d recommend going to the dealership if your looking for a new car

Moved from another local Ford dealership to these guys and found them exponentially better in terms of friendliness, knowledge, care of my vehicle, and cost. They went above and beyond to help me and understand the problems I've had with the other dealer. Thank you Autonation Ford Bellevue!

Brought truck in for an oil change and a sensor issue, but determined that some gaskets had failed. They did a great job repairing and replacing the unknown issues.

Purchased my Ford in December and they made the buying process painless and easy! Recently had my first service completed at the dealership and they were thorough and timely. Great experience.

Moved from another local Ford dealership to these guys and found them exponentially better in terms of friendliness, knowledge, care of my vehicle, and cost. They went above and beyond to help me and understand the problems I've had with the other dealer. Thank you, Autonation Ford Bellevue!

Had a very good service experience at this dealership including the atmosphere. Was under warranty so I was towed into Autonation when parts on my transmission failed in my Edge. Was handled quickly and efficiently. The Service Tech reviewed my warranty covereage, arranged a loaner car and had me waiting in a very nice waiting area before I knew it. They called me to tell me which parts were failing and let me know that one part was on back order for a month. Yikes! They instead petitioned Ford for permisison to replace the entire transmission rather than wait for the part. This is why I like Ford. They do the right thing. When I picked up the vehical the process took all of 10 minutes (including waiting in line) and I was able to chat with the Mechanic about what went wrong and what he has been seeing in vehicals with the same make and model year as mine. Sometimes these are known issues. I really felt like there was NO wheeling and dealing and got complete transparency from the team. Very happy and when it comes time to purchasing a new vehical in a few years I will like choose this dealership.

I am assuming the quality of repairs are 5-star, but I just picked up my vehicle yesterday so only time will tell.

Steve Martin is a true caring professional service advisor who aims to go above and beyond for his customers. We are very appreciative for all that Steve does for us including follow up with status reports to make the experience enjoyable. It's like he's part of the family. Thank you, John Cysewski

Great service. "Josh" in the service department is knowledgeable and efficient. "Brian" in management of the service department has been my contact for many years. He is knowledgeable and efficient . Both of these people are honest and treat me as a valued customer.

Service completed in a timely manner. Very thorough and knowledgeable.

When I called AutoNation, Matthais Armitage answered the telephone and from that point forward his support was outstanding! AutoNation did not have the particular Explorer I wanted and Matthais tracked the car and took care of all the details in getting the car to the dealership. When I picked up the car, Matthias spent several hours with me introducing me to all the ?new? technology features of the car. I am 77 years old and Matthias was so polite and professional and PATIENT! The General Manager was also very helpful particularly with the pricing of the car. My overall experience was outstanding.

With Bellevue AutoNation, my car's work is always done on time and with efficiency!

I had no idea that the AutoNation Certified Pre-Owned process was so thorough! They detailed the 2015 Ford Fusion I bought to such an incredible level that it looked factory direct, other than the wear on the drivers side carpet. The previous owner took care of it obviously - but even under the hood was literally spotless. It didn't hurt that I bought it for $700 less than Kelly Blue Book (the price stated when buying from a private seller), and unlike a private seller, they wouldn't have given it a $300 detailing, changed the oil, replaced the back break pads, and put on FOUR BRAND NEW TIRES. Tim in sales was awesome, the facility was fantastic, the no-negotiating price tag took most of the stress out of it - and the price was somehow better than I could have found on the private market. Also, they showed me the CarFax up front before purchase, without having to ask for it. This help me verify that this wasn't a Fleet Car with Alamo or something (CarFax told me the previous owner was a private owner, and there was only one owner) and called out the minor accident it was involved it ( small dent in right front bumper, no evidence of it post-repair) . The transparency with Ford of Bellevue (AutoNation) was pretty awesome, I was completely surprised by it, and it was far more than you would expect from a private seller. Lastly, they have a 5 day fully guaranteed no-questions-asked refund policy!! And gave a free 90 day warranty and the huge parts, such as the engine and transmission. Unbelievable. I was a die-hard buyer from a private seller only. But with all the guarantees AutoNation gives (and I sound like a commercial for them) I'll probably never go private seller again for a used car.

Had my Ford F-150 in for oil change and recall notice. Left my truck and received a ride to work which was greatly appreciated. Late in the day I got a phone call saying they had to keep truck overnight, which they knew in advance and did not tell me which required a trip back to the service dept. They did get me into a rental, so I could get home. Around 1:30 the next day I called and they said the truck was ready. I picked up my truck around 5pm and left, then noticed the reminder sticker was not updated, oil sensor not reset, tires not pressurized, fluids not topped off, which made me question if oil was changed?!! I returned to the service department and they said oil was changed and looked at the oil on the dipstick and said see the color? It’s full and was changed. Note my truck is less than 2 years old and oil is changed frequently so I wouldn’t expect it to be that dirty. I have no faith the oil was changed nor tires rotated. So disappointed there was no quality check to ensure my truck was serviced properly. Regarding the recall fix on doors...I noticed the next day both of my mirrors were vibrating and distracting my driving. I pulled over and closed my mirrors and they popped very loudly and did not close. I then pushed the button again and they closed and then opened them and they reset or aligned and no more mirror vibration. Sigh...Ford should have known this and tested the mirrors before returning to me. Again Ford should have quality checked their work. I should be able to trust a service department to complete quality work. Guess I need to find another Ford service center as I paid for extended service. Sigh, such an inconvenience.

work done on time and for the amount quoted

I'm your customer and I came for just oil change yesterday. My an appointment 10:40am and I came on time 10:15am my car done 1:41pm and I think its ok, but you guys charge me around $81.00 and thats too much just for oil change! I am not happy at all.

I had called 2 other Ford Dealerships in the area for a oil change, and they didn't have any open spots for over a month, or didn't answer the phone during business hours. I had purchased my last 3 cars from another Ford dealership in the area, and they still couldn't find time in the schedule to fit me in. The Ford of Bellevue got me in for an oil change within 3 days and gave me the best customer service. I had an amazing experience with everyone I made contact with. I will continue to take my vehicles to this location, knowing that my car is in great hands and gave me incredible customer service.

I had called 2 other Ford Dealerships in the area for a oil change, and they didn't have any open spots for over a month, or didn't answer the phone during business hours. I had purchased my last 3 cars from another Ford dealership in the area, and they still couldn't find time in the schedule to fit me in. The Ford of Bellevue got me in for an oil change within 3 days and gave me the best customer service. I had an amazing experience with everyone I made contact with. I will continue to take my vehicles to this location, knowing that my car is in great hands and gave me incredible customer service.

Everyone was great and treated us like family. Would buy from them again.

Went in two years ago to test drive a car after confirming with an agent on the phone. When I showed up, the car "was already sold". Well, thank you for wasting two hours of my time, definitely not buying anything there and not working with people who pull tricks like this. Then made a mistake of giving them a try for scheduled maintenance. They wanted to charge $270 for, essentially, an oil change plus tire rotation. Got out of there and went to another reputable shop and got it done for $75. Highly encourage everyone to avoid this place.

Excellent service and follow up - Steve was great!

wonderful used car at a good price. easy and helpful staff. found them on internet, Tim the contact person. I couldn't be happier.

DANGER! SCAM ALERT!! The service center cheated me of $800 for a 30,000 mile service where they flushed engine coolant, transmission fluid, power steering fluid, brake fluids that in the owners manual say should be done after 100,000 miles.

DANGER! SCAM ALERT!! The service center cheated me of $800 for a 30,000 mile service where they flushed engine coolant, transmission fluid, power steering fluid, brake fluids that in the owners manual say should be done after 100,000 miles.

Very polite and no pressure on you to buy anything. Everything is crystal clear and there is no hidden fees. However they emphasized to have their warranty plan but you can ignore it.

Friendly, efficient staff and a clean comfortable waiting area in service department. Arrived for recall service and was processed right away. They also informed me of an addition update available that I was not aware of. They quoted me a two hour wait, but had me on my way in just under an hour.

Friendly and efficient staff. Clean, comfortable waiting area with complimentary coffee and bottled water, free WiFi and a large TV. I went in for a recall and was informed there was also an update I wasn't even aware of. I was quoted a two hour wait but they had me out of there in just under an hour.

I've been coming to this dealer for service for over four years and they are quick to check you in, explain what you need or more importantly, what you don't need; and get you out the door as quickly as possible. Always very professional and friendly service

Frank in service was great. I waited for my vehicle and he kept me informed as to the progress.

George made the car buying process enjoyable and hassle free. I recommend everyone to Autonation Ford in Bellevue for their car needs.

I drove home from aa new battery installed and drove 4 miles and i had a flat tire and you checked the tires were fine

We purchased a used 2016 Ford Edge. The purchase price was fair but they also added a few things that made the deal great. They added 4 new tires, front and rear alignment, new battery and painted the rims. The car was like new. After a month the check engine light came on. They fixed the issue quickly and for free. Our salesman Tim was awesome and very easy to work with. I highly recommend going to AutoNation Ford of Bellevue for used or new car purchases.

We purchased a used 2016 Ford Edge. The purchase price was fair but they also added a few things that made the deal great. They added 4 new tires, front and rear alignment, new battery and painted the rims. The car was like new. After a month the check engine light came on. They fixed the issue quickly and for free. Our salesman Tim was awesome and very easy to work with. I highly recommend going to AutoNation Ford of Bellevue for used or new car purchases.

They took my assumptions first , then looked out inventory and offered me 3 cars. Then let me drive all of them. They never pushed me to buy any of them, thus I left dealership to make my decision. They followed up politely

I went to AutoNation as I thought one could trust a dealership repair location. Great customer service until my complaint focused on the fact they failed to diagnose leaking antifreeze fluid from "around the timing belt". Three visits to AutoNation, Bellevue, WA. Over 5k in repairs and still have original problem. Dropped the vehicle off at shop opening on a Friday. I expected, based of prior visits that I would receive a call by midday with an update. Nothing. Two calls to check on vehicle (late in the day) no return call. Canceled long scheduled visit with friends, wait for info on status. Called again Saturday morning and had to leave a message. Finally received call late on Saturday. MY service adviser was "off all weekend, your car won't be worked on until Monday" Long story shortened. I never received another call from AutoNation. From Friday to Wednesday. I received ONE call. That is the kind of service you can expect if you do all their recommendations, trust them, spend thousands on so-called repairs. non of which solved anything. Don't walk, don't run, don't even come near to the service department of AutoNation of Bellevue, WA.

Fantastic people, no pressure. Just information and options for my vehicle needs.

Now typically I would have put this as a 2 or 3 out of 5 stars, but I have to say Mathias and Craig real hard to win my business. Post having a pretty bad start to the negotiations. I will say I am only giving this a plus rating because of the hard work and dedication of both Mathias and his manager, far beyond my better judgement. The Good - Mathias tried real hard to make the deal work, and find the right car. H - The car is really great, and a credit to Ford (2020 Explorer, 4x4) - Mathias and the management have offered to try and sweeten that final blow of price by finance, by offering several incentives to help with our relocation to the area. The Bad - Travis messed us around and missed elements of the checks and balances set out by his group, like not giving me the price we both agreed to and signed (which to get we had to 'prove Travis said this' with a copy of the paperwork we both signed) as well as several pieces of work done that significantly slowed down our process, like credit checks and asking simple things like total amount willing to put down as deposit. - Leading up to the visit it was clear none of the managers or sales staff talked to one another, I had 3 different sales staff and 2 different managers borderline harass me leading up to the deal. From calling hourly or emailing over one another to beg for the sale or offer something above or average what was only offered by another rep 30-40 minutes earlier. - I lost an entire day trying to get the deal, only at the end the 'Finance person' to try and throw another $300 on at the end, or more, and it was pretty clear she had zero empathy or compassion towards out situation. We tried to see if there was a better deal to be made, it generally felt very underhanded to do this at the end of an already long day, having spent 6+ hours in the building going back and forth on paperwork. Ironically now she is messaging us saying 'we' didn't fill out the paperwork correctly (which she counter checked several times?) to say we owe her more time. No thanks! Generally? I would say don't waste too much time here, they can either do the deal they said (and signed!) or they cannot. Remember Seattle and Bellevue have a lot of alternative options.

My car always runs better after I take it in for services.

Very courteous and attentive to my needs. I was in a hurry to catch a flight.

Everyone at the dealership was approachable and friendly. Our salesperson, Daniel listened to what we we needed and made relevant suggestions. There was no pressure, no unnecessary up sell and they were extremely fair on the sales price and offered an exceptional value for my trade-in. Couldn?t be happier.

Worst service experience I’ve had in my long life. 1. 3+ hours to change oil and rotate tires 2. They couldn’t figure out how to reset my mileage minder for next oil Change 3. Checked oil after I left and was 3/4 quart down 4. Called general manger just to let them know. Was told they were on a call and would call right back. A week later, I’m still waiting...

I recently had my car serviced and my tablet was stolen when I reported it to the company , I received a call back and the response was " The mechanic's make to much money to steal"Not to mention while I was having my car serviced I purchased another vehicle. I am very disappointed with my experience.

Always professional service and professional customer service.

Great customer service while waiting for repairs.

My 2010 Ford Fusion Hybrid has experienced a failure of the Hybrid system such that the car will not use the electric motor hardly at all. Major result is that the mileage dropped from 37mpg to 24mpg. The dealer said they did not have the tools to diagnose the problem and could not fix it. They later reported that the internet was full of similar complaints from fusion owners. This is an issue that Ford Corporate should be addressing immediately.

Took my 2014 Ford Explorer to AutoNation Ford Bellevue to have a 60k mile service. Paul H. was who I worked with through the process and he was extremely helpful and insightful. No xxxxxxxx with him, did not feel that he was trying to get extra money out of me at all. If anything, it seemed like he was doing what he could to save me money while also doing what needed to be done in terms of repairs. Would definitely recommend working with him if you need a repair done.

Always a pleasure to have my car serviced at Autonation Ford Bellevue. They go above and beyond to take care of their customers!

Editing my original post as my opinion has changed. I understand people are busy and the world is more difficult to navigate now. I have left messages for people regarding parts and service and have yet to have anyone actually return my calls. It takes going there in person to get what I need. A 70+ mile round trip just to ask about parts and/or to schedule service is ridiculous. All I ask is a return phone call within a reasonable amount of time. They worked hard and treated me right to get my business, now I wonder if they want to keep it. Not sure I recommend anymore.

Took my F-450 in for a normal oil change, which included a multi-point inspection. 1-week later, I had to take it to Bud Clary Ford in Ellensburg due to an unrelated issue. The repair work included the same multi-point inspection. However Bud Clary found, "Belts and tensioners badly worn -- alternator tensioner is about to break." Inspecting belts is part of the multi-point inspection. Obviously Bellevue Ford did not perform it. Bud Clary also found several lights were out. Again, part of the multi-point inspection that's easy to spot with little effort. Bellevue Ford simply didn't do the work they said they did. Clearly Bellevue Ford is charging for services that aren't performed. This is fraud. Steer clear of Bellevue Ford.

Daniel P did an amazing job! I wanted a very specific car and we found it and had it shipped in 30 minutes. Daniel had previous experience with Mercedes and made getting this AMG fast and informative. Great experience!

Dealerships have a hard time pleasing customer much less getting a good review. Most of us do not realise that the people working at autonation have to get up at four in the morning many times and leave after six in the afternoon. It's a hard job and they try their best to please their customers. Also this is a sales job, upselling is common in ALL dealerships or service departments - so why are people surprised? If someone tries to sell you something that you don't want then politely refuse. These guys have to deal with spoiled adult brats from the Seattle area all day long, I feel for them. My car wasn't purchased here nevertheless they have honoured the extended warranty without any qualms and have performed good work on it. It hasn't been perfect but when an issue comes up have the courage to bring it up instead of writing reviews that are childish or useless. My next car will be an F150 or Expedition and I will buy it from Ford Autonation - Bellevue.

I had a leak on the passenger side. They fixed it, although I think is a factory issue, I needed to pay the repair. The car has 29k miles and is a little over 3 years and has no warranty. Bad customer service. And did not explained and showed me clearly what was done to the car. Also, the car had 2 recalls, that didn?t sound good.

I highly recommend Frank Kilby in the service department. He provides great customer service.

Everything went fine. The shuttle driver was very nice.

We called and made specific requests about the car we wanted. We were called and told that the car was available. We arrived at the dealership and were told by the salesman that this was the car we had asked for. The window sticker was not in place when we saw the car. We test drove that car but not under conditions that would require use of the features we had specified. We were specifically told that the car had those features. We closed and drove off. Weeks later we tried to use the features and they were not on the car. The dealership would not help us in any way. Salesman lied. Dealership did not help.

They don?t budge on price. Not a penny less. Not a dollar more for my trade in. I liked Tim my sales man but he couldn?t get me anything. I got to charge my phone at his desk, that?s all that went my way. Still waiting on the second factory key, box link key, and code for the door.

We drove up to Bellevue all the way from Vancouver Washington and purchased a 2008 Toyota Tundra. Drove it home and the steering wheel started vibrating so took it to Les Schwab to have it checked out to find out that we were driving on unsafe rims. One rim was completely stuck on and all 4 need to be replaced. We contacted Tim, the sales person who talked to his boss Craig. Craig contacted Les Schwab. We called and called and finally got a hold of Craig who would not help us at all. They don’t care about the safety of their customers, they only care about money. No integrity. I would take your business elsewhere if I were you! Update 11/4/19: WORST CAR BUYING EXPERIENCE EVER! We ended up filing a complaint with the Better Business Bureau and the Attorney General. Josh, the General manager said they respond to every complaint, but as you can see from the photo I posted, they do not, because I just got this email from the BBB saying they tried contacting AutoNation multiple times with no response and are now closing the case as “NO RESPONSE”. If you like being lied to and ignored feel free to come to this dealership, otherwise steer clear of this company. Dishonest, NO integrity and all they care about is cutting corners to save a few bucks instead of making things right and the safety of their customers is NOT a priority! Then, they make you feel like they are doing you a favor by partially fixing the problem that shouldn’t have needed to be fixed in the first place. Just because you buy a vehicle “AS-IS”, does NOT mean you sell it in unsafe driving condition. The rims were bad and could have fallen off at any moment on our 3.5 hour drive home to Vancouver from Bellevue and when we told Craig about the problem, his response was, “I don’t know what you did with the truck from here to there.” Real caring response.

It took all day for a 2 hr job. For the repair on the fan, which took less that a hour. I was changed over $250 for labor, I left feeling rip off!

One of the worst customer experience related to my license registration. I cannot drive my vehicle because Autonation couldn't get my permanent license plate on time

Outstanding service. I love this place. Everyone is friendly. just got my 30k service done. Paul in service is amazing. He communicates with you the whole time, explains what is going to happen, how long it should take and how much it will be before they get started. they're fast, efficient and do good quality work. this is one of the reasons I have become a "Ford person".

I had a great experience with my service advisor Joe. He was great about keeping me updated about my Edge and was very helpful when it came to dealing with my warranty. I would highly recommend!

Bellevue Ford staff are always a pleasure to deal with. They do quality work and are quick to give you updates while you wait.

AMAZING!!!!!! I was working with another dealership to get the new 2020 Ford Explorer platinum edition for over 2 months. I called to see what this dealership was able to do and in less than 2 days, I had my car. Matt, Travis and Josh worked together and Matt traveled 7 hours back and forth to get my car the following day. I’ve never seen such dedication in my life. Thank you so much for the hard work because I now own the best car out there!!! I would recommend this dealership in a heartbeat.

Although I had good experience scheduling the oil change and regular maintenance for my F150, I had a not acceptable experience during the drop-off and check-in with the Service Advisor not giving me his attention. During the check-in, the service advisor asked me if I only needed oil change, and I explained to him that I also needed them verifying other two issues. He literally did not care for what I was explaining, and I had the impression he was not even listening, but I hoped the request would be executed. At the end, when I went to pick up the truck, none of the additional asks were solved nor even explained. I left AutoNation Ford Bellevue very frustrated.. I though I was dealing with professional staff goaled on customer satisfaction, but that was not what I found. Maybe their focus is just selling new vehicles. By the way this is not the fist time I had bad experience on regular maintenance with Ford. Next time I will consider other brands, like GMC... perhaps is better than FORD and Autonation

I called AutoNation a few times last week to ask questions & arrange an appointment. I’m impressed with how quickly my calls get answered. Very professional staff! Really enjoyed working with Joe in the service department; he was cheerful and efficient.

Service Agent, Paul was great. Estimated time was right on the mark.

Took my 2019 Raptor in for service and Steve Martin took great care of me and the truck. Thanks!

After spending weeks searching for the right vehicle, AutoNation Ford of Bellevue listed the one for me. I called and initially spoke with the Internet Sales Manager Craig who was freindly and professional. He explained to me how to reserve the vehicle and set me up to meet with Daniel. Daniel is the easiest sales representative I have ever had the pleasure of working with. He was polite, non-pushy and was extremely honest and forthright about everything. He never pushed the purchase or down talked other dealerships I had stopped at. He and his partner Brandon even took extra care of me the next day after the purchase when I had more questions and they never once rushed me or were bothered by me. By far my best experience in car buying. Give them a chance they might surprise you.

After spending weeks searching for the right vehicle, AutoNation Ford of Bellevue listed the one for me. I called and initially spoke with the Internet Sales Manager Craig who was freindly and professional. He explained to me how to reserve the vehicle and set me up to meet with Daniel. Daniel is the easiest sales representative I have ever had the pleasure of working with. He was polite, non-pushy and was extremely honest and forthright about everything. He never pushed the purchase or down talked other dealerships I had stopped at. He and his partner Brandon even took extra care of me the next day after the purchase when I had more questions and they never once rushed me or were bothered by me. By far my best experience in car buying. Give them a chance they might surprise you.

Service was prompt and everyone was very friendly.

I responded to a safety recall notice in the mail. Scheduled an appointment after the Ford employee confirmed they knew the nature of the recall and what the service was regarding. I then dropped off the truck at the scheduled time and the service attendance again confirmed the reason for the visit. I requested an oil change at the same time since it was due, to combine the work in the same trip. Upon returning at the end of the day after the call that all work was complete, I proceed to the cashier only to learn that no parts were available for the safety recall work! Why did I bother coming in? I called to schedule the work and confirmed upon check in, yet nobody tells me the parts were not available until after I inconvenience my day with shuttles, etc, only to have to do it all over again whenever the parts do arrive. Terrible customer service and I will no longer go to Bellevue Ford. I will move my business to another branch; not sure that will improve things but it's infuriating to go through such a pointless process.

Had my Ford 150 serviced here and had great experience!

I took my car in for an oil change and recommended service items. Paul had the appropriate service items completed and called me when my car was ready. Paul was professional, knowledgeable and a joy to deal with. Tom.

My husband went down to look at a used Cadillac S UV. He called me and said it was a great deal and that we should buy it. We did. My husband has always hated shopping for used cars because of the weird pressure you feel from the sales people. He was shockingly complimentary about the way he was treated at auto nation Ford! He told me several times how nice and helpful were everyone he dealt with. Especially our salesman Brandon. I felt the same way when we went back to pick up the car. We would both recommend auto nation ford to anyone we know who is buying a new or used car

First time I serviced my truck at this dealership. My service advisor Paul was great. He was easy to get ahold of and very clear in the description of needed work to be done. When I went to pick up my truck from the service it barely ran had to turn around and go back. It was late and I had to leave the truck over night. Paul immediately got me a loner car and early the next morning called me and told me what had happen. Good overall experience Dan

Quick and pleasant. Complete and on time.

DON'T not buy from this dealership. WORST EXPERIENCE EVER!! I bought a car 2 month ago and had some things to fix. I guess I was their customer just before I signed documents. They don't care about you. I am so mad!!

DON'T not buy from this dealership. WORST EXPERIENCE EVER!! I bought a car 2 month ago and had some things to fix. I guess I was their customer just before I signed documents. They don't care about you. I am so mad!!

The representative Paul and the shuttle are awesome. The repair person certainly are perfect.

Worst car buying experience to date. The good- Very good trade offer. Nice facility. Found a car I really like. The bad- One car had a broken convertible top, but a bought car I really liked that had expired oil change-almost 1k over and the car was very dirty. Waited forever. 4+ hours altogether at dealership. Finance Manager quit in middle of transaction. The ugly- the Finance Manager wrote two contracts, one for $2000 down, one without. I told him to destroy the one with $2000 down as the interest rate was amazing. He quit after submitting wrong paperwork. I still have the correct paperwork. I find out two weeks later that I owe $2000 to the dealership as it was submitted to my bank like that. There was no fixing it with the bank. The Finance Manager just quit, the Manager called to collect. Oh and the bank payoff from my trade in was not fully paid off until I paid it off. It accumulated interest while all of this was going on. Pretty mad. Salesman was nice, but was not familiar with BMW. Will a large dealership make this right? Not happy with the AutoNation experience, except on the trade value. Other than that, minor league.

Excellent and fast service. Called for last-minute appointment when my battery needed to be replaced immediately and they not only squeezed me in just a couple of hours later, they had me in and out in no time (including the oil change I also asked for). Paul was very nice, friendly and knowledgeable and kept me updated periodically the whole time I was waiting. He thoroughly explained everything I needed (and more importantly, what I didn't need) to have done. As a relatively new transplant to the PNW, I'm happy I found a close, reliable place for my car needs.

Terrible service. I had the money ready to purchase a vehicle and still the process took weeks jumping through countless unnecessary hoops to get through. The only person who has capable of doing anything was the GM and even he would take three or four calls before he would get back to me.

Air conditioned waiting room. Provided cold filtered water, fresh coffee, hot water. The bathrooms were very clean. Best of all, customer service made me feel at ease with everything. Brian Neckita, my service advisor, was very cordial and made sure I was informed of the process as he was able. Definitely coming back to Bellevue AutoNation in the future!

I highly recommend AutoNation Ford Bellevue they were so helpful when our car died over the weekend. They helped talk us through what to do, how to get it to the service dept, and when it was undrivable gave us time to figure out our next steps. Then when we decided to purchase a use car they were prompt and fast with the process. With young kids I appreciate it when people respect my time. I highly recommend them!

The entire sales experience was fantastic and they are easy to do business with. Highly recommend Tim (sales representative) at the Bellevue location.

Steve really cared about the car and wanted to make sure that I got the best possible deal.

Made recall service appointment three weeks in advance to fit into my work schedule. Took time off and drove an hour each way to get to and from the appointment. Upon arrival for appointment was told that they couldn't perform the recall work. The software update from Ford wasn't available. The very next day I get a "Third Notice Recall Reminder" email from them to make an appointment for the recall work!

Great customer service, very friendly and helpful staff. My service was done right. Drop off and pickup was super easy.

The service is quite efficient. I really appreciate it.

I wanted to lease a 2019 Ford Edge ST, and Tim Stakkestad was extremely helpful from start to finish. When they didn't have the color I wanted on the lot, her personally went to another dealer to get the one I wanted.

Pete, the service rep who helped me was awesome. Informative, understanding and great to work with.

One of the tasks was to put a fame on the front license plate. The technician put the frame ON THE REAR LICENSE PLATE INSTEAD. THE BROKEN FRONT LICENSE PLATE IS STILL THERE.

Charles did an awesome job getting the parts and fixing up my trunk that got jammed. Now it should work fine with no issues.

Great customer service. I was in and out very quickly just like i wanted to be, thanks.

As if my initial review didn't sum it they reply with a request to call which I did imagine my surprise when I was in the same phone loop with the automated responses. I also find it insulting they couldn't pick up the phone and call me I am lead to believe Autonation believes their time is more valuable then mine. On top of that I had sent the general manager an email with my grievances prior to writing any review and imagine my shock when I recieved no response. Then after I posted my reviews I recieved an email from him apologizing and telling me he'd look into the following morning, that was Wednesday today is Saturday and guess what - you guessed it I haven't heard a thing. This place is an absolute joke and I regret everything about my purchase. Buyer beware

I was blown away by the service at AutoNation Ford Bellevue!

Great service and attention to detail! Prompt, on time, attentive. Checked out all aspects of car. Very thorough.

Had a recall on my vehicle. The parts replaced were not detailed in the notice I received for some reason, merely the potential of what would happen if not addressed. I was frustrated with this because the communication between the person who called about the appointment and what I was told when the true problem was found were not the same. The repairs took longer than I expected. None of this truly mattered because I was taken care of. I was given a rental for the days my vehicle was under repairs. Charles of Ford kept me well informed and updated throughout the process, including the day I actually needed it back he gave me status updates which took a load of stress of my mind - thank you for that Charles! Car purrs like a kitten and the recalled parts run smoother than ever!

Friendly, Great price. I would love to recommand this dealer to my friends.

They are very friendly accommodating as I was from out of town. I did not hhave to wait long after being taken.

Went in for NTSA recall of passenger airbag. The replacement part had just arrived and got next afternoon appointment. Took under two hours.

Great service, great work. Josh is awesome!

The service and sales people have always been helpful and honest! I have dealt with Ford of Bellevue for several years and recommend them to anyone buying a vehicle or needing one serviced!

Josh was great and helpful! Always nice to get my service done here

The service department was great. Josh( sitting in the corner cubicle)was great!!! He took the time to go explain all the issues in my car and helped me with the tire rebate process

Brandon Anderson is a newer salesperson at AutoNation that comes from a customer service background. It shows. Making a large purchase can be very stressful, Brandon’s workers attitude and positive energy made everything super nice. Brandon also found the perfect truck for us. I said only black. But I absolutely love my white truck.

Clear and kind sales approach. Enjoyed our purchase.

Had an oil change and a air bag replacement (Air Bag Recall). As I was making the drive home none of my ventilation / fans were working. Was already on 405 North and had to make my way back down to Bellevue during rush hour just to get this fixed. When I called in, a lady actually said "oh you can just bring it back in the morning" wow! turns out their technician forgot to plug everything back in. If this is their quality of work, I wonder if my airbags are installed properly. Jesse Jones KOMO News KING 5 Ford Motor Company

Easy to schedule a service. Helpful reps.

Well we did a thing! We are finally a two car family! A huge shout out to Ulysses F. for showing us this amazing car that we never saw ourselves buying but it was a perfect match plus it was in our budget! You are very friendly and personable, you made buying a car feel easy! Another shout out to Chase in financing for finding us a great APR% and locking in great deal with a warranty to make us feel comfortable when buying a car.

Truly great service! The whole process was very smooth and efficient.

Great service, gives me peace of mind to have my car serviced here

Customer and service are consistently well done and I have been very satisfied with the care for my vehicle and the attention to my questions and concerns regarding my truck. 5 stars👍

I am very pleased with Matt Stockton's service and help he provided with the purchase of our new Escape.

Paul was extremely helpful on my Mustang. I expected the work to cost much more than the final bill. How often does that happen at a dealer? They were very competent and thorough. Will definitely go back again.

I scheduled with them to have a recall performed on my car. Soon after the service was completed, the next day the engine light came on. I took it to their to have it diagnosed and they said if the problem is not related to the recall they would charge me for the diagnostic. Indeed they said they problem is not related to the recall and they charged me full price on that when the car was doing fine before they fixed the recall issue. I think they should not charge me for the diagnostic or maybe I should be entitled to pay half price, because the report I got from them after the recall service was performed showed the vehicle is good condition and now after their service engine light is on that doesn’t sound normal to me. I will recommend customers to be careful

Hello, I picked up my '98 Explorer yesterday around 4pm at Auto Nations Ford Bellevue, after getting it repaired for a broken alternator. While I am happy with the service performed on my car, your customer service at the time of pick up was very disappointing. After entering room with the service desk, I observed no other customers but 5-6 employees who were busy talking among themselves or staring into their computers. At no time was greeted with a friendly hello and was left standing there for some time, until one of the employees finally looked up and asked "what do you need?". Well, I needed to pay my bill and retrieve my car! The employee asked "last name?" in an unfriendly tone and proceeded to look down into his computer and left me standing there, not knowing what to do. He then left his desk without a word, and walked around the corner while yelling at me to follow. Another customer interrupted him, so he switched his attention away from me again. I was finally led to a cashier, who didn't even look up at me; as she was busy shuffling papers. The other employee left with a hand wave "she'll take care of you". I stood in front of the cashier for a very long time watching her shuffle papers, until she finally asked for my name, and rudely instructed me how to use the credit card terminal. I found the whole experience very unpleasant. Your employees were rude and unfriendly. It is clear you don't have a customer service-minded culture, despite the fact I have been coming to your facility for nearly 20 years. I am simply not inclined to have my car serviced at your facility any longer, if you cannot grant me basic courtesy and be friendly. I am thinking perhaps you treat female customers differently and assume we are idiots or not worth your time? The only nice person I met was the older guy who went and got my car off the lot. He gave me a smile and cracked a joke. Sincerely, Eva Lundahl (Philpot)

I have had two vehicles serviced at Auto Nation Ford Bellevue. Always easy to get a convenient appointment, service techs are friendly and helpful (esp. Paul Hinzpeter) and great care and service is APlus!

This was our first time to use AutoNation Ford. I give it five stars for its service. They were friendly, informative and new what they were doing. They gave me a quote and came in under what they thought it would cost. I would go back in a heart beat