I bought my 2012 Nissan Murano on February 6, 2022 at AutoNation Ford Bellevue. Through this letter I want to manifest how disappointed and discontent I am with my experience with your business. At the same time, I want to make clear that I would like to return this car for a full refund which includes my down payment and cancellation the contract with AutoNation at Ford Bellevue. As a driver, I don't feel safe operating this vehicle. In less than two weeks, the car has already presented three major safety issues. One of the brake lines is broken, there is a major leak in the transmission of the car, and there is a recall that has not been fixed yet. The day I bought the car they told me it went through a 15-point safety inspection test and that the car was fine to drive. On top of that, they assured me that they took care of all the recalls the car had and there were no issues with the vehicle. According to the dealership, the only remaining issues are cosmetic and the front two fog lights that were not working at the time. On the Nissan website, there is still an unresolved recall that has not been completed yet. On Sunday February 20, 2022 the vehicle's emergency parking light and traction control light turned on. In order to look for a solution I went by an O'Reilly Parts store and the store associate who helped us mentioned that the vehicle didn't have any brake fluid and it was unsafe to operate. We scheduled an appointment with a mechanic to check our car on Wednesday February 23, 2022 and after looking at it, he found a severed brake line on the left rear side and a major leak on the transmission of the vehicle. According to him, the vehicle is in unsafe conditions and could fail at any moment, either because the transmission will fail due to lack of fluid or the brakes would not respond because of the severed brake line. At this point I had to drive with big uncertainty to AutoNation Ford Bellevue to explain the concerns and proposed a solution of a full refund and cancellation of the contract. They kept telling me that the vehicle was 10 years old and because of that they would not be able to do much about it. I mentioned to them that I did not want the vehicle because it represented a big threat for me and I felt really unsafe driving it. I had to wait around 2 hours in order to get a response from them, the best solution they came up with was to fix the brakes and not even refill the transmission fluid and fix the transmission. They say that if the car was sold as an ‘as-is’ car there was not much that they could do about it, and that "we don't know when is going to break that's the reason we sell the car as-is." The vehicle was not sold 'as-is' and I have a photo of the Dealer Warranty statement on the Buyers Guide posted on the car, with the car with the vehicle make and model and VIN Number. They claimed that the vehicle went through a safety inspection, however there still an uncomplete recall, brakes issue, and transmission issue only after 2 weeks of purchasing the vehicle. This is three major safety concerns that was not mentioned prior to purchasing the vehicle. I do not trust what they claim. At this point, I am really upset and displeased with the service, lies, and lack of caring about my safety the manager at AutoNation had. How can you refuse to honor the dealer warranty and try to claim that the car is marked as an ‘as-is’, so that you guys will not respond for the damages or my safety when it has not even been a month since buying the car? How can you claim that this car was safe to drive when there are three major concerns that has been diagnosed? My proposed solution is to receive a full refund and to have the contract canceled. I do not feel safe operating a vehicle that has three major safety failures after two weeks of having purchased it. These three issues are known, but I wonder what other issues that I do not know about? These issues are not cosmetic or superficial. These are three major concerns that are present and can lead to a car accident or even worse a deadly road casualty.
Elias Karraá
Feb 27, 2022